Forum Replies Created

Viewing 30 posts - 2,431 through 2,460 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:53

    Hello,

    Why did you add the negative margin for the page content https://prnt.sc/26jjzeo ? It causes the mentioned issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:50

    Hello,

    I have added some custom code to the custom CSS area. You won’t lose that after the theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:45

    Hello,

    Provide us with WP Dashboard access to your site to check your header settings and WPML settings and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:44

    Hello,

    You can find code to activate WooZone in the Private content area.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:43

    Hello,

    Provide us with WP Dashboard and FTP access to your site. Do you have the mentioned error when the default WP theme, not XStore, is enabled?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 09:21

    Hello,

    Seems plugin author found solution https://wordpress.org/support/topic/compatibility-with-the-elementor-2/#post-15289311
    Check if it helps you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 21:07

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 18:09

    Hello,

    I see that your site looks ok https://prnt.sc/26j7fuw
    So, I suppose that you enabled child theme again and your settings are back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 17:24

    Hello,

    1) Could you try using another browser? OR FF on another PC? Because I don’t see this issue https://prnt.sc/26j6v6a
    2) Edit the Connection block and remove elements that you don’t need https://prnt.sc/26j6tq1 disable separator for the elements in the connection block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 17:20

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 17:12

    Hello,

    At this moment it’s 18px x 16px https://prnt.sc/26j6bkx Are you sure that you want to make it smaller? What size do you want for the mobile version for the variation swatches?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 17:12

    Hello,

    It looks that you switched from child theme to parent theme or renamed theme or reset options. What theme version did you use before? Describe your actions during update.
    Provide us with WP Dashboard access to your site.
    Do you have backup of your site and DB before the update? Could you restore that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 17:08

    Hello,

    Got it. We found that issue is caused by the Products elements that you added in the full product description. Please, create FTP or SFTP access and provide that to allow us to check a closer look at your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 16:51

    Hello,

    1) Provide us with WP Dashboard access with the admin permissions because we can’t check your backend settings.

    2) Submit request also to WooCommerce support. If they have any suggestions because we don’t have any functions that could shut down your session. So, maybe you have made any customization in the child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 16:41

    Hello,

    The free version of the Elementor page builder does not allow editing the Checkout page. If you want to edit the checkout form you can use the WooCommerce Checkout manager plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 16:37

    Hello,

    Our WP Rocket license is blocked. Plugin authors allowed to use their plugin as bundled and then changed their minds once found that the theme is very popular. We are discussing unblocking our license with the plugin author. We don’t have information on how long it will take.

    If you need to use WP Rocket immediately we would recommend you buy a personal license. Sorry for this inconvenience but we do our best from our side to speed up the process and solve the problem. Unfortunately, it depends not on theme author only but on plugin author. Maybe we’ll have to remove plugin from the bundle if we don’t find a compromise.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 16:36

    Hello,

    We have added below code to the mentioned file to fix that fatal error https://prnt.sc/26j66p2
    defined( 'ABSPATH' ) || exit( 'Direct script access denied.' );

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 16:17

    Hello,

    Check now.
    Add the below code to Theme Options > Custom CSS of the other side to fix the problem:

    @media only screen and (max-width: 768px) {
    	.product-view-default .et-wishlist-holder {
        		display: none;
    	}
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 15:49

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 15:48

    Hello,

    Could you, please, check now?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 15:21

    Hello,

    The long list of the slides in the vertical gallery increases the height of the slider. If this is ok for you then you can change that. But if you want to show all the images then maybe it would be better to disable slider for the gallery images https://prnt.sc/26j5191 ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 15:11

    Hello,

    There is no such option for that element. You can use Prefooter widget area for these purposes + custom Styles to make it sticky.
    1) Go to Static Blocks > create static block with the Autoscrolling element for example https://prnt.sc/26j4wsc
    2) Go to Appearance > Widgets > add the Static block widget to Prefooter widget area
    3) Go to Theme Options > Custom CSS add the below code to make prefooter sticky

    footer.prefooter {
        position: fixed;
        bottom: 0;
        width: 100%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 14:17

    Hello,

    1) Check the product image now.
    2) Provide us with FTP access to your site. We’ll check the issue with icon in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 14:07

    Hello,

    Provide us with WP Dashboard access to your site to check how you added that border and what settings for the section you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 14:05

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 14:05

    Hello,

    We’ll do our best to fix that today.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 13:09

    Hello,

    Looks that WooCommerce removed some hooks that we use to refresh the popup. We are trying to find the solution for this and will release the fix in the next theme update. Till that happened you can change the notification after adding to cart to something else in Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification Type.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 13:00

    Hello,

    Ok. Glad to hear that the login option works ok for you now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 12:44

    Hello,

    Go to Theme Options > Speed Optimization > Remove Query Strings From Theme Static Resources > disable this option. Clear cache and check the frontend after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2022 at 12:42

    Hello,

    I checked your site and don’t see any issues with theme options https://recordit.co/cO8kRP90sD Could you, please, explain in more detail? What browser do you use?

    Regards

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    Viewing 2,460 results - 2,431 through 2,460 (of 30,391 total)
Viewing 30 posts - 2,431 through 2,460 (of 30,391 total)
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