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Issues after updating my Xstore Theme and plugins

This topic has 4 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: andreitg
    andreitg
    Participant
    January 25, 2022 at 16:59

    I had almost finished my website, I updated the template and plugins and now it seems that many things were broken, like the header, colors, menu, footer, etc.

    Could you help me?

    Please, contact administrator
    for this information.
    #315188 Copied Theme version: 8.0.12
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2022 at 17:12

    Hello,

    It looks that you switched from child theme to parent theme or renamed theme or reset options. What theme version did you use before? Describe your actions during update.
    Provide us with WP Dashboard access to your site.
    Do you have backup of your site and DB before the update? Could you restore that?

    Regards

    #315191 Copied
    Avatar: andreitg
    andreitg
    Participant
    January 25, 2022 at 17:29

    I am using a child theme.

    I don’t remember the latest version before updating.

    The actions I took were: update plugins, update Xstore Theme, reinstall Xstore Core, just go to customization or theme options.

    Unfortunately we don’t have backup 🙁

    Please contact administrator
    for this information.
    #315195 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2022 at 18:09

    Hello,

    I see that your site looks ok https://prnt.sc/26j7fuw
    So, I suppose that you enabled child theme again and your settings are back.

    Regards

    #315197 Copied

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