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Images Menú - by alberto@goalamarketing.com

This topic has 22 replies, 4 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

alberto@goalamarketing.com

Participant

January 25, 2018 at 09:30

Hello, I have updated the theme and the images I have in the menus have become smaller, I have applied a 20px padding on the sides, I have tried to modify that but I do not respect it, where can I do it?

Now the label of the name of the menu that was not previously visible now is, if I remove the name of the label it will not come out?

http://sofaralia.com/capturas-pantalla/Captura%20de%20pantalla%202018-01-25%20a%20las%209.25.47.png

http://sofaralia.com/capturas-pantalla/Captura%20de%20pantalla%202018-01-25%20a%20las%209.25.57.png

#182936 Copied

21 Answers

alberto@goalamarketing.com

Participant

January 25, 2018 at 09:35

You can check the subject, there is an option that does not work correctly, in appearance> menu, when you click on theme options and click on hide label, it is hidden, but when you save in general menu options, this label returns to be unmarked and not saved.

#182939 Copied

Olga Barlow

Support staff

January 25, 2018 at 10:58

Hello,

Please, provide me temporary admin panel and FTP access to your site. Also, specify what label for what menu item do you want to hide?

Regards

#182956 Copied

webtec

Participant

January 25, 2018 at 11:44

Hi,

i’ve the same problem: in appearance> menu, when you click on theme options and click on hide label, it is hidden, but when you save in general menu options, this label returns to be unmarked and not saved.
Can you help me, thanks.

Please, contact administrator
for this information.

#182972 Copied Theme version: 4.16.1 WooCommerce version: 3.2.6

Olga Barlow

Support staff

January 25, 2018 at 13:02

Hello, @webtec

Provide also FTP access to your site.

Regards

#182980 Copied

webtec

Participant

January 25, 2018 at 13:39

see below

Please, contact administrator
for this information.

#182988 Copied Theme version: 4.16.1 WooCommerce version: 3.2.6

Olga Barlow

Support staff

January 25, 2018 at 13:49

Hello, @webtec

Looks like password is incorrect for this user
Response: 530 Login authentication failed

Check the access that you provided.

Regards

#182990 Copied

webtec

Participant

January 25, 2018 at 13:55

one moment that disables the FTP access filter

Please, contact administrator
for this information.

#182992 Copied

webtec

Participant

January 25, 2018 at 17:41

were you able to access ftp?

#183030 Copied

Olga Barlow

Support staff

January 26, 2018 at 10:09

Hello, @webtec

Nope, still does not work
Response: 331 User 1577334@******** OK. Password required
Command: PASS **********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Regards

#183067 Copied

Olga Barlow

Support staff

January 26, 2018 at 10:19

Hello, @alberto@goalamarketing.com

Check your menu now, we have fixed it. Fix will be included in next theme update.

Regards

#183068 Copied

alberto@goalamarketing.com

Participant

January 26, 2018 at 10:23

Good morning, you still do not do it right, you can now see the menu at http://www.sofaralia.com

#183069 Copied

webtec

Participant

January 26, 2018 at 11:47

Hi, i’ve tried but it does not work yet

#183071 Copied

Olga Barlow

Support staff

January 26, 2018 at 13:20

Hello,

@alberto@goalamarketing.com I don’t see problem with the hide label option http://prntscr.com/i5vjn6
Can you explain me in details what is still wrong?

@webtec I’m waiting for the correct FTP access from you to fix it.

Regards

#183082 Copied

webtec

Participant

January 26, 2018 at 14:13

Hi, FTP access filters are deactivated, try now.
Lte mi know

thanks

#183090 Copied

webtec

Participant

January 26, 2018 at 15:34

Hi,

sorry!

Try now to connect with this access

Please, contact administrator
for this information.

#183096 Copied

Rose Tyler

Support staff

January 26, 2018 at 15:46

Hello, @webtec

Unfortunately, we can’t connect to FTP http://prntscr.com/i5xp46
But today we release new theme update http://prntscr.com/i5xq9i, and the menu label problem will be solved after theme update to 4.17 version http://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#183099 Copied

alberto@goalamarketing.com

Participant

January 26, 2018 at 16:07

Because I have hidden again, but as soon as I give to save in the generic menu button, it returns to show all the labels, and I have to re-enter, save the tab one by one, and then not save the generic one, because If I keep the general, I lose everything.

#183100 Copied

webtec

Participant

January 26, 2018 at 16:23

even if ftp access works, I await the update, thanks

#183102 Copied

Olga Barlow

Support staff

January 26, 2018 at 18:23

Hello, @alberto@goalamarketing.com

I have checked and after our previous changes, everything works fine when you save even general option. Try to clear the cache or from Incognito window.

Regards

#183108 Copied
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