Forum Replies Created

Viewing 30 posts - 24,421 through 24,450 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:29

    Hello,

    Make sure that you set the correct settings in plugin options https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:22

    Hello,

    Thanks.

    I have one more :/

    1) Unfortunately, there is no option by default in WooCommerce to make sticky products. Probably it’s possible by additional customization and you may contact WPKraken team to get the quote.

    2) Use special plugins to implement bulk discounts, for example, https://wordpress.org/plugins/woocommerce-bulk-discount/

    3) Add the following code in Theme Options > Styling > Custom CSS and set the necessary bg color for the selection

    ::selection {
        background: #f2f2f2;
    }

    4) Provide me link to the site where we’ll be able to check this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:16

    Hello,

    Please, read this topic and follow instructions https://www.8theme.com/topic/images-for-row/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:16

    Hello,

    WooCommerce set the higher priority for the new option and it overwrites our settings. That’s why we have to remove our option in next update.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 16:12

    Hello,

    Enable WP debug and check if you get any errors. Or move your site to live server and provide us admin panel and FTP access to check the problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:54

    Hello,

    Thank you for your report. We’ll fix it in next theme update. Sorry for the inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:24

    P.S. Before these changes you used 7.2 version of the PHP and I asked you to downgrade to 7.1 or 7.0 but not to 5.3!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:22

    Hello,

    Our theme works fine with PHP 5.6 because we use this version even on our demo. Check the server error logs to find out what error appears on your site when you trying to change the PHP version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 15:19

    Hello,

    1) Then you need to copy xstore/woocommere/single-product-content-booking.php file into child theme and do the following changes
    http://prntscr.com/ibwavn

    If you don’t have the necessary skills we could help you with this, then provide FTP and admin panel access to your site.

    2) Replace this code

    .single-product .product-information-inner p {
        color: pink !important;
    }

    by this one

    .single-product .product-information-inner p, .single-product-booking .product-information-inner .shop_attributes td p {
        color: #ffc0cb;
    }

    8) Use the following custom to change the order

    @media only screen and (max-width: 768px){
    .single-product-booking .product-content .row {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -ms-flex-wrap: wrap;
            flex-wrap: wrap;
    }
    .single-product-booking .product-side-information {
        -webkit-box-ordinal-group: 4;
            -ms-flex-order: 3;
                order: 3;
        margin-top: 40px;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 14:54

    Hello, @alberto@goalamarketing.com , @Alicia Stella

    WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/

    Change the number of products per page using customizer and new options WC images

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 13:58

    Hello,

    Looks that you have updated theme but did not update WooCommerce plugin to version 3.3.1. Please, update plugin to 3.3.1 and let me know if you still have the problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 13:48

    Hello,

    You have updated WP and WooCommerce to latest version and actually, the last update caused this issue because WC 3.3 make changes with image function https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

    Check this topic https://wordpress.org/support/topic/woocommerce-causing-huge-cpu-usage-spike/
    Automatic thumbnail regeneration caused such CPU usage and you can disable it using custom code from plugin author
    add_filter( 'woocommerce_background_image_regeneration', '__return_false' );
    and use the old way to regenerate thumbnails – Regenerate thumbnails plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2018 at 12:39

    Hello,

    Do you mean that if you enable the default WP theme on this site you get the email but stop to receive them once enable XStore?

    Check this article, please, https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 12:28

    Please, solve the problem with switching themes and plugins and fix the problem in console related to CDN (actually I would not recommend enabling CDN if you are still developing). Check if the menu issue does not appear with default WP theme and let us know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 12:25

    You use not just WP Rocket but also sg-cache press. And looks that one of the cache plugins caused the problem with the menu, very likely because of the object cache. We tried to check if menu works fine with the default WP theme to make sure that problem is related to our theme and get the error, tried to disable cache plugins – got the error. Inspected the frontend and backend and see the errors in console related to some CDN script http://prntscr.com/ibbt73

    So, something strange is going with your WP installation, it should not be like this. No matter what theme you use you should be able to switch between themes and plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 12:18

    Hello,

    I don’t know why you have that pass to file. We need admin panel and FTP access to clear the situation.
    We do not add PSD anymore. They are too large. I sent the archive to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 11:37

    Also, can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce the errors?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2018 at 11:34

    Hello,

    What changes have you made? Now we can’t switch between themes, can’t enable/disable plugin. Every time we want to do something we get 500 error.

    Do you use CDN? Can you, please, disable it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 11:31

    Hello,

    1) I have enabled the default WooCommerce theme – Storefront – and see the same problem with featured image http://prntscr.com/iash28 Looks like it’s some problem with your images or with the way how you uploaded them to your Dashboard http://prntscr.com/iasm8i . WordPress and Woocommerce plugin use different image sizes for catalog image, single product, thumbnails (WooCommerce > Setting > Products > Display) and WP generates images with these sizes and uses them when it’s needed. But your images do not have such sizes and even Regenerate thumbnails plugin does not work for you. Contact WP or WC support to solve this problem. Unfortunately, theme support can help you only with problems related strictly to our theme. WordPress or WooCommerce default problems are outside the scope of our support

    2), 3) Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 10:07

    Hello,

    Could you, please, provide me temporary admin panel access to take a look at your site and help you? Because you have activated maintenance mode and we can’t check the problem without access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 09:58

    Hello,

    To enable promo popup go to Theme Options > E-Commerce > Promo popup and enable it. Use content area to add the necessary content for the promo popup. Keep in mind that you may use Static Block feature to create interesting solutions for the promo popup https://www.8theme.com/documentation/xstore/support/static-blocks/
    Let me know if you need any other help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2018 at 09:36

    Hello,

    1) It can be related to your image dimensions in WC plugin settings. Could you, please, provide me temporary admin panel access.
    2) Provide me FTP access, please, we’ll fix it.
    3) I don’t see any subitem in your menu. Provide me temporary admin panel access to create subitems and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 18:06

    Hello,

    It looks like the server does not have PHP “MB Strings” enabled.
    You can check it in Massive Panel->System Info http://prntscr.com/iahrap

    This PHP module is required to display special characters for some Massive Addons elements correctly.
    You might need to contact hosting administrator/support to enable it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 17:48

    Hello,

    All the changes were made in Theme Options > Styling > Custom CSS, just edited some code that was there. So, you won’t lose it after next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 16:52

    Hello,

    It looks like ok, if it works for you then you can use it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 16:50

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 16:18

    Hello,

    Check the buttons now, please.
    I have removed buttons on the cart page because there is no place to show them in 1 line. So, users will be able to change the q-ty using input.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 15:25

    Hello,

    Make sure that you set the shop page in WooCommerce > Settings > Products > Display > Base shop page. Because if you did not choose the shop page you may have the problem with random image in breadcrumbs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 15:20

    Hello,

    Make sure that wp-content/plugins/mpc-massive/assets/fonts/ti/ti.ttf file exists. IE and Chrome use different files types of the font. That’s why if ti.eot file exists you’ll see the font in IE, if ti.ttf file does not exist you won’t see the same font in Chrome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2018 at 12:33

    Hello,

    Yes, if you would not mind.

    Regards

  • 1 2 3 814 815 816 1,012 1,013 1,014
    Viewing 24,450 results - 24,421 through 24,450 (of 30,391 total)
Viewing 30 posts - 24,421 through 24,450 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.