We need to inspect the elements on your site to help you with these 2 issues. Please, contact us once you move your site to live server and we’ll help you in no time.
Regards
Olga Barlow
Participant
February 22, 2018 at 16:04
Hello,
I need to check the settings and all the custom CSS that you have. Can’t tell you why it’s not working if I don’t see custom and frontend.
Tell me what header type do you use and I’ll tell you which file you need to edit to add the new area.
Remember that all the changes should be done in child theme files.
Regards
Olga Barlow
Participant
February 22, 2018 at 14:10
We’ll do our best to fix it ASAP.
Regards
Olga Barlow
Participant
February 22, 2018 at 14:09
Hello,
You are using the old version of our theme and Woocommerce plugin 3.3.0. Please, update plugin to version 3.3.1 at least and our theme to version 4.19. Let me know if you still have the problem with categories after that.
1. What browser do you use when see the pagination issue? Can you try another browser or PC?
3. It’s not theme issue, it’s how Visual Composer works. Row is not full width while loading script. If you don’t like this try to speed up the site, then script will be loaded faster and you won’t see this effect. Provide contact plugin author, maybe they have any other solutions for your but I’m not sure.
Regards
Olga Barlow
Participant
February 22, 2018 at 13:50
Hello,
Yes, problem is caused by WC update and we’ll fix it in next theme update. It will be released within next day, I think.
If you are logged in then system takes this info automatically.
Regards
Olga Barlow
Participant
February 22, 2018 at 13:34
Oh, thank you very much!
Regards
Olga Barlow
Participant
February 22, 2018 at 11:54
Hello,
@kounterfit you can try the solution of @identidade.
Unfortunately, we did not dig deeper because we are theme authors and work with default WP and WC image functions. Changing the standard functions is individual customization and we don’t have the deal with that.
So, if you want to find the better solution you need to send the request to WP or WC support forum.
@identidade thank you for your suggestion.
Regards
Olga Barlow
Participant
February 22, 2018 at 11:12
Hello,
To fix the pagination you need to change code in xstore/framework/woo.php
Like on the screenshot https://prnt.sc/ii6utj
Use Lighshot tool to create screenshot and provide us link.
I can’t answer your questions if I don’t see the screenshots that you are talking about.
If your client wants to have more than 1 blog category you can create theme in Posts > Categories. If you want to get the filter by categories as on the pages that you provided you can use Post grid or Post masonry grid VC element to display posts with categories filter. To change the item design you can use Grid builder https://wpbakery.com/video-academy/grid-builder/
Regards
Olga Barlow
Participant
February 22, 2018 at 10:40
Hello,
I’m not sure that understand what are you trying to implement.
I don’t see any warning on the checkout page. So, explain in more details how can I reproduce this issue.
Besides, tell me if it works with default WP + WC + default theme? Or you have this problem only when our theme is activated. Because we are theme support and we can help you with issues related strictly to our theme. If some default WC functions do not work for you even with default theme you need to contact WC plugin support.
Regards
Olga Barlow
Participant
February 22, 2018 at 10:15
Hello,
Provide me temporary admin panel access to your site. We’ll check the settings and I’ll be able to answer your questions.
You have imported the home page only. You didn’t enable dark version in Theme Options > Styling > Content > Dark version. That’s why you have these moments with styles. Please, enable dark version in settings or import dark version options.json (you can find it in XML files archive) and let me know if you still have the problem.
Regards
Olga Barlow
Participant
February 21, 2018 at 18:49
Hello,
You can hide the part of the title using this code in custom CSS
Your site has container width 1170px http://prntscr.com/ihx308
Shop page has sidebar and products area http://prntscr.com/ihx3n9 where every product has 25% width (189px). Image can’t be larger than product block. So if you want to have them bigger increase the container width.
Regards
Olga Barlow
Participant
February 21, 2018 at 18:33
Hello,
1) Do you want to edit the product category page? You can’t do this using VC. Product category inherits the shop page layout that you can adjust via Theme Options > E-Commerce > Shop and Product Page items.
Also, you can add the category description in Products > Categories > edit the category.
2) If you want to have home page with header overlap but don’t need this for all the other pages, products then disable this option in Theme Options but enable for the page only http://prntscr.com/ihwz0j
I checked your site and did not find any translation file. Once I added translations into /wp-content/languages/themes folder it works fine on the frontend. Looks like you just deleted your translation.
Regards
Olga Barlow
Participant
February 21, 2018 at 13:40
Hello,
What security reasons if subscriber wp role doesn’t have almost any permissions?
Or please disable maintenance mode every time when you contact us.
1) WooComemrce plugin is not included but it’s free plugin, so you can easy install it via Plugins > Add new or Appearance > Install plugins. No matter what you install first theme or plugin, but it should be installed before demo content import if you want to get demo products, actually as all the other required bundled plugins.
I see the chat window in your admin panel http://prntscr.com/ihs8b3
This chat is for ЧІещку theme support only. It’s not the option for your site visitors. If you want to implement this chat for your visitors check this https://www.intercom.com/ and their rules.
