Forum Replies Created

Viewing 30 posts - 23,911 through 23,940 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 12:49

    Hello,

    We need either access to the site where we can see the issue and fix it or full copy of your files and DB to install it on our test environment and check what is the reason of the issue. You can use All In One WP plugin to make a full backup to provide us.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 08:26

    Hello,

    You can find custom tab data in wp_postmeta table.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 17:29

    Hello,

    Thank you for using our theme.
    We use default WooCommerce checkout and don’t have any special settings for this. Contact WC plugin to get suggestions about their options or additional extensions that could help you to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 17:27

    Hello,

    Provide us temporary access to your FB dev account. We’ll check what is wrong.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 17:25

    Hello,

    I have created secondary menu layouts. Now you can replace content by your own and use your own images.
    Let me know if you need anything else or any detailed explanation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 16:35

    Hello,

    1) There is option to change the color of the number items in the cart http://prntscr.com/j4cup1 (Theme Options > Header Settings ).
    2) User that you created for us has limited permissions http://prntscr.com/j4ctzu we can’t check Theme Options or cache plugin settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 18:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 17:56

    Hello,

    Loader is fixed. Explain in more details and provide screenshot of the mobile header isssue. I did not find problems with paddings http://prntscr.com/j3wnkv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 17:47

    Hello,

    We have checked your site and see different results
    good http://prntscr.com/j3wfs7 with good server response time http://prntscr.com/j3wh8r
    and bad http://prntscr.com/j3whwb few mins later.
    So, contact your server provider to find out why you have such difference from time to time.
    We can do nothing with this, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 12:14

    Hello,

    1) To fix text position add the following code in Theme Options > Styling > Custom CSS

    @media only screen and (max-width: 1200px)
    .banner.responsive-fonts.banner-type-2 .banner-content {
        -webkit-transform: translate3d(0,40%,0);
        transform: translate3d(0,40%,0);
    }
    }

    2) The banner element does not have such option. If you want to have enlarged popup you can use the simple image with this option on click and simple text below the image instead of the banner element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 12:09

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 11:59

    Hello,

    1) Provide me temporary Dashboard and FTP access to your site to check the saving process.
    Main color change the color of the accent elements like active buttons color, sale price color, links active and hover color, blog categories color etc. So, everything depends on what exactly do you want to change. Can you provide me screenshot of the elements?

    2) Read this topic about site speed and recommended actions https://www.8theme.com/topic/speed-34s/#post-190330
    If you provide me Dashboard access I’ll be able to help you with cache plugin installation and its settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 08:20

    Hello,

    Check the screenshot http://prntscr.com/j3o9hb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 17:25

    Hello,

    Sorry for the delay in answering.
    Check now and let me know if you need anything else like on our demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 16:34

    Hello,

    1) We did not find solution for this. If you have any real suggestions for the code improvement we are ready to check them.
    2) Yes, I think yes, use static block shortcode in category description http://prntscr.com/j3e9k6
    3) Do you plan multilingual site? What plugin do you use to make it multilingual? If WPML then you can translate custom tab content via String translator.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 14:42

    Hello,

    Can you, please, provide me screenshot of your FB login settings http://prntscr.com/j3cidt ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 09:43

    Hello,

    I checked and did not face the problem with support chat. I just pressed On, saved the settings and got it http://prntscr.com/j385p3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 09:39

    Hello,

    Sorry for the some delay in answering.
    1) To get XStore license you need to go ThemeForest and buy it.
    2) After that submit refund request for the Legenda theme https://themeforest.net/refund_requests/new
    3) Once you did that reply back here and provide me XStore purchase code in private content area. We’ll check it and confirm Legenda refund request.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 09:08

    Hello,

    Can you, please, provide Dashboard access to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 09:07

    Hello,

    I don’t know what cached the files before.
    We can save changes now. We have fixed breadcrumbs. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 8, 2018 at 14:02

    Hello,

    We’ll fix it in next theme update. To fix it now find in xstoreframework/theme-functions.php file
    etheme_ajax_search_action() function http://prntscr.com/j22ny9
    Find $_product = wc_get_product( get_the_ID() ); replace by

    global $woocommerce;
    $_product = new WC_Product( get_the_ID() );

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:26

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:26

    Hello,

    We are sorry about this but if the problem is caused by the third-party plugin we can do nothing because problem should be fixed by plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:23

    Hello,

    Please, provide admin panel access. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:22

    Hello,

    Yes, provide us admin panel access and we’ll create examples for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:21

    Hello,

    Please, go to Appearance > Themes > install and activate Storefront theme and test if emails work fine with the official WC theme. Reply back with results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:19

    Hello,

    We also did not text but you may try.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 17:17

    Hello,

    We got the answer from developers https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=84&filter=all#comment_19141028

    They told that text does not affect SEO. So, just keep option disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 10:10

    Hello,

    1) We did not test our theme with such plugins but you may try the following
    https://wordpress.org/plugins/wp-whatsapp-chat/
    https://wordpress.org/plugins/click-to-chat-for-whatsapp/

    2) Are you talking about site preloader https://gyazo.com/5b8bb1b24673cc941fc1c554ce863ec3 ?
    You can enable it in Theme Options > General > Site Preloader on and use even custom preloader like we have for the Pizza demo https://gyazo.com/e150628411c3234301b7d19360af91a5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2018 at 10:01

    Hello,

    Unfortunately, head.js can’t be moved to footer because of carousels. All we can do is offer the refund or XStore theme instead of Legenda. XStore supports scripts in the footer.

    Can you provide us correct FTP access? We want to try another cache and minification plugin, maybe it will give better results.

    Regards

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    Viewing 23,940 results - 23,911 through 23,940 (of 30,391 total)
Viewing 30 posts - 23,911 through 23,940 (of 30,391 total)
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