We have sent you email to your registration email. Check, please.
Regards
Olga Barlow
Participant
May 17, 2018 at 08:46
Hello,
We have added the code in .htaccess file that plugin author suggested to increase the maximum body length value. After that everything works fine. Seems your hosting provider did not do this if you contacted him.
Regards
Olga Barlow
Participant
May 16, 2018 at 17:39
Hello,
Update theme to latest version 2.5 and then tell me if you still have all these errors. Before update do the backup of your files and remove theleader/woocommerce folder.
Provide Dashboard and FTP access, please. We’ll check if we could make the theme compatible with that options.
Regards
Olga Barlow
Participant
May 16, 2018 at 17:07
Hello,
Please, check if everything works fine when the Storefront theme is enabled. Let us know about results and provide also Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
May 16, 2018 at 17:03
Hello,
What plugins did they mention? You did not tell us what plugin.
And how can we check if the cache is enabled? Because when we use Tools > Varnish Debugging , disabled all the plugins, enabled default theme and tested for example about us page we still had “A caching service is running but is unable to cache your site.”
Has Dreamhost support any live chat to contact them? Because it’s difficult to solve the problem when you post their messages and we can’t ask things that we need to specify.
Regards
Olga Barlow
Participant
May 16, 2018 at 16:39
Hello,
If you have problem even with the Storefront theme then this issue is not the conflict between theme and plugin. I think it can be some server settings. Check the server error logs and contact your hosting provider.
Maybe it’s your local PC problems. Can you try to edit page etc on other PC using Safari? Maybe you have some browser extensions that caused this issue for you.
Regards
Olga Barlow
Participant
May 16, 2018 at 10:50
P.S. We have imported slide by slide manually, so you can find fashion slider in the list of sliders. We suppose that problem with import of the whole slider is related to your server and PHP time limit. So, contact your hosting provider to solve the issue for future.
Regards
Olga Barlow
Participant
May 16, 2018 at 10:42
Hello,
Have you contacted your hosting provider to check your server download speed and if the server can programmatically connect to http://templates.themepunch.com ?
Try to increase PHP time limit to 60-80. Also, provide us the list of the server error logs.
Regards
Olga Barlow
Participant
May 16, 2018 at 09:46
Hello,
Provide FTP access to your site, please. And let us know what is your maximum body length value.
Also, provide us list of the server error logs.
Regards
Olga Barlow
Participant
May 16, 2018 at 08:53
Hello,
The cart option persists in both themes – default and our theme because your site is e-commerce site. You need to make sure that all the problems are fixed with the official theme and then we’ll check what issues are still caused by our theme and fix them. So, have your hosting support fixed all the problems related to WC and other plugins that are enabled at your site?
Have you changed the Dashboard and FTP access? We can’t login anymore to check this.
We are theme support and we are able to help you only with issues related strictly to our theme. If you use third-party cache extension that has known issues with WC plugin (if you read this post https://docs.woocommerce.com/document/configuring-caching-plugins/ you know that ) we can do nothing.
If you and the hosting provider that offers you that cache can’t make it work even with default theme then our theme is not the reason of the problem. Try another cache that does not have such problems with WooCommerce plugin if you chose WooCommerce as the main platform to sell products.
Regards
Olga Barlow
Participant
May 15, 2018 at 08:54
Hello,
Check now, please. We have updated theme.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:31
Ok. We’ll be waiting.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:30
Hello,
1) Yes, it’s part of the requests for the wishlist option.
2) Our developers need to do changes in few places. So, it would be better if we do this for you. In next theme update, we will also improve this option to start this request only when you add something to wishlist.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:26
Provide FTP access to your site if you want to have tienda in brand permalinks. We can’t reproduce this issues on our test installations.
Check now, please. Blog is not at the brand URL anymore.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:04
Hello,
Unfortunately, there is no way to speed up the response from the theme side, it depends on the server. All that we can do it’s remove etheme_wishlist_fragments query during page loading.
Regards
Olga Barlow
Participant
May 14, 2018 at 13:57
Hello,
We have updated theme for you. Your white screen issue was caused by classico-child/framework/theme-functions.php. We have renamed that file. If you want to change theme functions you don’t need to copy theme-functions.php file into child, copy function that you want to change and add it to functions.php if the child theme to change.
Regards
Olga Barlow
Participant
May 14, 2018 at 13:32
Hello,
Check now, please.
Regards
Olga Barlow
Participant
May 14, 2018 at 13:08
Hello,
We have activated the official WooCommerce theme Storefront and see the same issues http://prntscr.com/jhnw82
So, it does not work with the official WC theme. Please, make it work with the official theme and then contact us if the problem remains with our theme only.
