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Website breaks when we try to update the Theme

This topic has 25 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

vipsport

Participant

May 10, 2018 at 15:37

Hi there,

It’s been about a month that we’ve been trying to update the Theme, via wp-admin and via FTP but each time it breaks the site, so we just restore it from a backup.

Can you please help?

Please, contact administrator
for this information.

#192697 Copied Theme version: 3.7 WooCommerce version: 3.3.5

24 Answers

Rose Tyler

Support staff

May 11, 2018 at 08:15

Hello,

What exactly problem did you get after theme update? Please provide us with temporary FTP access also.

Regards

#192737 Copied

vipsport

Participant

May 11, 2018 at 11:58

After update the site breaks.

Please, contact administrator
for this information.

#192766 Copied

Olga Barlow

Support staff

May 11, 2018 at 14:32

Hello,

Please, check the FTP credentials that you provided, we can’t connect to your server using that login and pass.

Also, tell me what error do you get after the update?

Regards

#192792 Copied

vipsport

Participant

May 11, 2018 at 16:15

We are sorry, someone had changed the Password.
We didn’t check the error last time we tried to update the theme, we focused on restoring the site from backup, as the client gets upset when he sees it down.

Please, contact administrator
for this information.

#192818 Copied

vipsport

Participant

May 14, 2018 at 11:24

Hi,
Any news on this?

#192893 Copied

Olga Barlow

Support staff

May 14, 2018 at 12:34

Hello,

Our FTP user does not have permission to change files or copy the new one. We can’t update the theme and check what exactly is wrong. Please, change the user permissions and reply back.

Regards

#192906 Copied

vipsport

Participant

May 14, 2018 at 19:23

We contacted our hosting provider and they fixed the permissions. Please try again.
Thank you

#192957 Copied

Olga Barlow

Support staff

May 15, 2018 at 08:54

Hello,

Check now, please. We have updated theme.

Regards

#192985 Copied

vipsport

Participant

May 15, 2018 at 11:47

Thank you so much! Did you find out what was wrong?

#193009 Copied

Rose Tyler

Support staff

May 15, 2018 at 12:11

Hello,

You’re welcome!
There was a conflict with Import plugin, we have added information about the error to our task list to fix it in next theme update and prevent this problem in future.

Regards

#193010 Copied

vipsport

Participant

May 15, 2018 at 15:04

We have another problem. Empty product categories don’t show in Menu editor, so that we add them to the menu. Please let us know if it’s caused by the theme.

#193020 Copied

Rose Tyler

Support staff

May 15, 2018 at 15:15

Make sure you enabled Products categories in Screen Options http://prntscr.com/ji28eh

Regards

#193023 Copied

vipsport

Participant

May 15, 2018 at 15:41

We have, but the empty ones don’t show on the list, not even when we search for them to add them.

#193026 Copied

Rose Tyler

Support staff

May 15, 2018 at 15:45

Have you clicked on View all? https://prnt.sc/ji6y47

Regards

#193027 Copied

vipsport

Participant

May 15, 2018 at 16:37

Yes, the category I’m looking for is not there.

#193034 Copied

Rose Tyler

Support staff

May 16, 2018 at 07:48

I’ve checked Ρούχα category – http://prntscr.com/jiguc4 > http://prntscr.com/jiguj1
Please let me know what category you can’t find.

Regards

#193051 Copied

vipsport

Participant

May 16, 2018 at 11:27

Hi,
One of the categories I can’t find, is Γυναικεία Μποτάκια. It’s an empty subcategory.
I can’t find it in search, is what I mean.

#193091 Copied

Rose Tyler

Support staff

May 16, 2018 at 12:20

Dear @vipsport,

Could you please provide a screenshot of the problem?

Empty product categories don’t show in Menu editor, so that we add them to the menu.

– http://prntscr.com/jikccn

Search settings you can find in Theme Options > AJAX Search.

Regards

#193095 Copied

vipsport

Participant

May 16, 2018 at 12:36

I changed your user language to English, as it was in Greek and sorry about that.
Here’s a screenshot: http://prntscr.com/jikl6j

#193097 Copied
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