All options disappeared on page editing view

This topic has 13 replies, 3 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

  • Avatar: melpno7
    melpno7
    Participant
    May 12, 2018 at 19:44

    Hello!

    Thanks for this great theme!

    All of a sudden, not related to any plugin install, I don’t see regular options on the page editing view:
    – WPBakery Page Builder is not available
    – Yoast is not available
    – Page layout is broken

    Help! 😉

    Melissa

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2018 at 07:30

    Hello,

    Thanks for the topic.
    Your page can’t be edited if Massive Addons for WPBakery Page Builder plugin enabled. To solve this problem, read a reply from author of Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://prnt.sc/hmu4qh and follow their suggestion.

    Regards

    Avatar: melpno7
    melpno7
    Participant
    May 14, 2018 at 20:34

    Hi Rose,

    Thanks for the quick reply!

    I read the related article but didn’t help me. I increased the memory, and our server does (and always has) use mod_security. I was able to build pages in the past. I also can’t post a support ticket with Massive Addons since I got the plugin via your theme.

    Please help.

    Thanks!

    Melissa

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2018 at 08:23

    Hello,

    Please contact your hosting provider and ask to increase the maximum body length value + increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M
    https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
    Then clear cache and check page editor. Also, temporarily disable 3rd party plugins to be sure that no one of them has a conflict with Massive Addons.
    Let us know result.

    Regards

    Avatar: melpno7
    melpno7
    Participant
    May 16, 2018 at 04:38

    Hi Rose,

    I did all the above, and all your PHP requirements are met.

    I disabled all plugins except for VB Page Builder. The page editor worked fine. When I activated Massive Addons only, the page stopped working.

    It is not interacting with another plugin.

    How can we get this fixed?

    Thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 16, 2018 at 09:46

    Hello,

    Provide FTP access to your site, please. And let us know what is your maximum body length value.
    Also, provide us list of the server error logs.

    Regards

    Avatar: melpno7
    melpno7
    Participant
    May 17, 2018 at 00:19

    Hi Olga,

    See below.

    Melissa

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 17, 2018 at 08:46

    Hello,

    We have added the code in .htaccess file that plugin author suggested to increase the maximum body length value. After that everything works fine. Seems your hosting provider did not do this if you contacted him.

    Regards

    Avatar: melpno7
    melpno7
    Participant
    May 17, 2018 at 15:50

    That worked! Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2018 at 07:01

    Hello,

    You’re welcome!

    Regards

    Avatar: melpno7
    melpno7
    Participant
    May 19, 2018 at 18:14

    Hi,

    It’s actually broken again. Any idea?

    Melissa

    Avatar: melpno7
    melpno7
    Participant
    May 19, 2018 at 19:31

    One more thing,

    If you look at treatibles.com, when you hove over “resources” in the main navigation, a dropdown comes up. When the drop-down is active, I can’t click on the next navigation items “press” or “contact”.

    How can I fix?

    Thanks!

    Melissa

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2018 at 09:08

    Hello,

    1. Have you edited .htaccess file? Could you contact the hosting provider and ask to increase the maximum body length value to 10M?
    2. Please add this css code in Theme Options > Styling > Custom css:

    .nav-sublist-dropdown:before {
        height: 15px;
        top: -10px;
    }
    

    Regards

  • Viewing 13 results - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.