Hello,

Please, submit refund request here for that license https://themeforest.net/refund_requests/new
And would you be so kind to provide temporary Dashboard access to that site? Because our system did not remove that activation and we don’t understand why, so we need to make sure that everything is fine from the backend.

Regards

Hello,

We are glad to hear that you sorted out.

Regards

Hello,

We are sorry but we don’t know what changes have you done in old theme, so we can’t move them in child theme, unfortunately. If you made any changes and added some new features I would recommend to move them in child theme. And do all the changes in child theme files only to avoid problems with next updates.

Regards

Hello,

You gave us access to the folder different than wp installation. We were able to find your WP installation but our user doesn’t have permission to edit files. Please, check the permissions for the user and allow us editing of the files of your WP installation because we need to enable WP debug, check then probably check and edit the other files.

Regards

Hello,

We have enabled the official WooCommerce theme Storefront, checked your site and faced the same issue https://gyazo.com/68897f6180cd01a5515f1df9177ed77f You told us that it worked for you with default theme but as you can see from the video it does not work for us. I suppose the problem is related to WPML plugin, so, contact WPML or WooCommerce support because we are able to help you only if the problem is related strictly to our theme.

Regards

Hello,

We have checked your user and see that you use XStore for 2 projects:
1) cmcsolutions
2) cbdtechnologies
And the different license for every project. If you don’t want to use XStore theme only for one of them you need to deactivate theme license in Theme Options and remove the theme.
If you plan to use XStore for both projects then we can’t give you refund for one of them.
https://themeforest.net/licenses/standard
So, clarify the situation with your installation to proceed.

Regards

Hello,

Check the home page now.

Regards

Hello,

Progress option was added for simple products only because variable products can’t be added to cart by default in WC. But if we allow that action for the variable products too (woopress-child/woocommerce/loop/add-to-cart.php , http://prntscr.com/jr94f7) it does not work because plugin overwrites the add to cart for variable products and removes required html http://prntscr.com/jr93oh that is added by js (etheme.js, classie.js that minified and combined with few other js files into plugins.js). We did not find the simple solution to change it. Submit the request to WPKraken team for additional customization.

Regards

Hello,

We have updated archive. But the current version is not compatible with WC 3.4. Please, wait for version 3.7, it should be available soon.

Regards

Hello,

No, you need to copy that code from old DB and paste to the same table and option value to the new DB.

Regards

Hello,

Sorry, but we can’t reproduce the described issue on your installation https://gyazo.com/c1c35837e566b548b7b41834d1711264

Inspect the page, check if you have any errors in console. Try another browser. Do you have the same problem?

Regards

Hello,

New update of the IDStore theme will be released during this week.

Regards

Hello

This information you can restore from the backup of the DB. All theme options are located in wp_options table > option_name – et_options and option value includes all the Theme Options including Custom CSS http://prntscr.com/jo3imm

Regards

Hello,

First of all, reduce the size of the page. For example, home page size is 7.32MB, very big. Optimize images to reduce the size of the pages. We would recommend TinyPNG service, it will help you to optimize images up to 70%.

Also, install cache plugin (W3 total cache or WPRoket or any other that you prefer).
If you want you can provide us with Dashboard credentials and we’ll help you with base cache plugin setting.

Regards

Hello,

Describe me problem with Smart Product Viewer in more details, please. Have you followed the plugin documentation http://topdevs.net/smart-product-viewer/ or maybe watched video tutorial https://youtu.be/clP2lamr2xU ?

Or you have problem with plugin installation?
Can you provide us temporary Dashboard access to your site to check the problem once you answer the questions?

Regards