hello, my website was compromised and when i tried to re activate my website on a fresh install of wordpress, it wont let me. please help, my business is losing alot of money due to thisSite URL: hidden Theme version: newest WooCommerce version: newest
We have checked your user and see that you use XStore for 2 projects:
And the different license for every project. If you don’t want to use XStore theme only for one of them you need to deactivate theme license in Theme Options and remove the theme.
If you plan to use XStore for both projects then we can’t give you refund for one of them.
So, clarify the situation with your installation to proceed.
Please, submit refund request here for that license https://themeforest.net/refund_requests/new
And would you be so kind to provide temporary Dashboard access to that site? Because our system did not remove that activation and we don’t understand why, so we need to make sure that everything is fine from the backend.
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One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.
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