Page 782 – 8theme.com

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Viewing 30 posts - 23,431 through 23,460 (of 30,337 total)

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Olga Barlow

Participant

August 3, 2018 at 10:25

Hello,

Image for that block is used as the background image with background-size – cover. This is the default WPBakery element and script calculates the min-height for the image block 250px and does not change it for the mobile device, the image covers 250px height and crop the sides of the picture. To avoid it I have added the custom class for the element http://prntscr.com/ke6fbm and added custom CSS to make block height smaller for the mobile device http://prntscr.com/ke6fi4 to show the whole image http://prntscr.com/ke66i9

Please,

#197649 Copied In reply to: IMAGE RESPONSIVE

Olga Barlow

Participant

August 3, 2018 at 09:56

Hello,

I see. It’s difficult to find out why this happened from the screenshot, maybe compatibility with some plugin that you use. You may create a staging site and provide us with access. I’ll pass it to our developers to check.

Regards

#197648 Copied In reply to: Defer Javascript

Olga Barlow

Participant

August 2, 2018 at 16:02

Hello,

Provide us with FTP access to your site.

Regards

#197625 Copied In reply to: Demo is not working

Olga Barlow

Participant

August 2, 2018 at 14:49

Hello,

Dashboard access is limited http://prntscr.com/kduajx and we can’t check plugins that you use, switch between themes, check Theme Options. Please, change permissions for our user to allow us to check these things.

Regards

#197615 Copied In reply to: 8Theme Dashboard Empty
Olga Barlow

Participant

August 2, 2018 at 13:40
Hello,

You can try

if ( is_tax( 'brand', '') ) { echo 'is_brand'; }

What exactly do you want to implement?

Regards
#197605 Copied In reply to: Display product brand name inside the product loop on homepage
Olga Barlow

Participant

August 2, 2018 at 07:42

Hello,

Problem is not related to our support.
We have checked your child theme functions.php and found malware code http://prntscr.com/kdoak6 We removed the code from that file but seems your site was hacked by WP-VCD malware, read this post and check the rest of the WordPress files https://www.getastra.com/blog/911/how-to-fix-wp-vcd-backdoor-hack-in-wordpress-functions-php/ and solve the problem. Also, protect your site for future.

Regards

#197597 Copied In reply to: Site not working – problem with functions.php in child

Olga Barlow

Participant

August 1, 2018 at 16:02

Hello,

Yes, that code is required.

Regards

#197589 Copied In reply to: Custom CSS won't function with pages using WPBakery Page Builder Settings

Olga Barlow

Participant

August 1, 2018 at 15:59

Hello,

Open royal/framework/woo.php, find function et_product_brand_image copy it into child theme functions.php and edit it according to your needs.

Regards

#197588 Copied In reply to: Display product brand name inside the product loop on homepage

Olga Barlow

Participant

August 1, 2018 at 15:22

Hello,

Yes, that can be the reason of the problem. And you did not provide access but created the new topic.

Regards

#197583 Copied In reply to: 8Theme Dashboard Empty

Olga Barlow

Participant

August 1, 2018 at 14:44

Hello,

I have improved the code in the child theme. Check menu now.

Regards

#197581 Copied In reply to: Submenu away from the main item

Olga Barlow

Participant

August 1, 2018 at 12:50

Hello,

Could you, please, give us temporary Dashboard access to check the drop-downs on your site and fix the problem?

Regards

#197576 Copied In reply to: Submenu away from the main item

Olga Barlow

Participant

August 1, 2018 at 12:44

Hello,

Seems page that you have there does not exist http://prntscr.com/kdbxpl
We have re-added the home page to menu.

Regards

#197575 Copied In reply to: Infinite scroll problem

Olga Barlow

Participant

August 1, 2018 at 12:28

Hello,

Unfortunately, we are not WPBakery plugin authors and can’t change the number of requests that it makes. Please, contact plugin author in the comments area and ask if they have any solution for this issue https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments .
Because we can’t help you with this. All that we can do it’s give you refund if you don’t get the answer from plugin authors.

Regards

#197574 Copied In reply to: WP Bakery 503 Service Unavailable

Olga Barlow

Participant

August 1, 2018 at 10:55

Hello,

If you set Static Block translatable in WPML settings https://prnt.sc/kdaebj then you should be able to create the translation for both languages http://prntscr.com/kdaf8x

Then just add the static block to the widget area and translation will be applied automatically for the appropriate language.

If it does not work for you then provide Dashboard and FTP access to your site and also tell us what static block are you trying to apply for the footer.

Regards

#197570 Copied In reply to: WPML + STATIC BLOCK + FOOTER

Olga Barlow

Participant

August 1, 2018 at 10:46

Hello,

Contact your hosting provider. Looks that problem is related to your server settings and server goes down. Also, check the server error logs, probably you have some errors that could help to find out the reason.

If you use Massive Addons server is using mod_security or FastCGI handler for PHP then you need to contact your hosting provider and ask to increase the maximum body length value.

Regards

#197569 Copied In reply to: WP Bakery 503 Service Unavailable

Olga Barlow

Participant

August 1, 2018 at 10:29

Hello,

Try WP All Export and WP All Import. Brand is the custom taxonomy and looks that your plugin does not export/import taxonomies.

Regards

#197566 Copied In reply to: Brands Field in csv for woocommerce import

Olga Barlow

Participant

August 1, 2018 at 10:21

Hello,

To display brand on grid copy royal/woocommerce/content-product.php file into child theme and edit. Add the following code <?php et_product_brand_image(); ?> before the title http://prntscr.com/kd9yuf

Regards

#197564 Copied In reply to: Display product brand name inside the product loop on homepage

Olga Barlow

Participant

August 1, 2018 at 10:13

Hello,

Yes, we meant the visual composer element. The simple page does not show the products by default. Very likely you set the shop page as the home page, shop page displays all the products and there is no setting to show products from the specific category only. You can change the sorting order to show the recent products first (Appearance > Customize > WooCommerce > Product Catalog > Default product sorting).

Maybe it’s possible to show products based on category there via additional customization. Submit customization request here because support does not include customization service.

Regards

#197563 Copied In reply to: List some products based on categories on the homepage including pagination

Olga Barlow

Participant

August 1, 2018 at 08:26

Hello,

WooPress comes with custom gallery slider that’s why plugins that use product image gallery should be additionally customized to be compatible with this custom gallery.
There are 2 ways to solve the problem:
1) We can disable the custom gallery slider for the single product image and product gallery and you will use the standard WC functionality for the images that should be compatible with the plugin. In this case, we need temporary access to Dashboard and FTP. It’s free.

2) Additional customization of theme and maybe plugin to make them compatible. Customization request you can submit here and this is paid service.

Regards

#197557 Copied In reply to: BIG PROBLEM WITH THE VARIATION IMAGES IN MY PRODUCT

Olga Barlow

Participant

July 31, 2018 at 16:17

Hello,

What plugin do you use to create .csv export file and what plugin do you use to import this file?

Regards

#197539 Copied In reply to: Brands Field in csv for woocommerce import

Olga Barlow

Participant

July 31, 2018 at 16:14

Hello,

What element did you use to display products there?

Regards

#197538 Copied In reply to: List some products based on categories on the homepage including pagination

Olga Barlow

Participant

July 30, 2018 at 13:42

I see. Ok.

Regards

#197467 Copied In reply to: Auto payment not working.

Olga Barlow

Participant

July 30, 2018 at 13:23

Hello,

You have removed the default code from the functions.php of the child theme and it caused the issue. Check now.

Regards

#197464 Copied In reply to: fontawesome-webfont.woff2 Error

Olga Barlow

Participant

July 30, 2018 at 13:03

Hello,

1) The new order is created according to plugin settings. If you want to reduce the time – edit subscription settings. The author also confirmed that everything is fine with your payment http://prntscr.com/kcraax

2) This product was set as variable https://gadgetdoggo.com/product/one-dollar-product/ without variations. If this product should not be variable then change the product type in Dashboard.

Regards`

#197457 Copied In reply to: Auto payment not working.

Olga Barlow

Participant

July 30, 2018 at 12:44

Hello,

Did you make any changes directly in parent theme files?
Please, provide us with Dashboard and FTP access to your site to check and fix the issue.

Regards

#197454 Copied In reply to: Sidebar and Content Troubles after update

Olga Barlow

Participant

July 30, 2018 at 12:30

Hello,

Sorry, I’m not sure that understand your request. By default, it searches by product name, SKU, if you want to include more params then we would recommend to use third-party search plugins for advanced search.

Or what exactly do you want to include in search?

Regards

#197450 Copied In reply to: Search engine do not work with custom post types

Olga Barlow

Participant

July 30, 2018 at 12:22

Hello,

We have checked your site and don’t see problem https://gyazo.com/876d268938fa4e4dabb140bd3f6f6de2
Can you, please, provide us link to the product that has the problem?

Regards

#197448 Copied In reply to: Single Product Images Not Showing

Olga Barlow

Participant

July 30, 2018 at 10:18

Hello,

By default theme comes with that file. Probably you deleted it by mistake. Just download the original theme archive from ThemeForest, extract it, find xstore/fonts/fontawesome-webfont.woff2 file and upload to appropriate folder at your server. Or provide temporary Dashboard and FTP access to your site and we’ll help you with this.

Regards

#197435 Copied In reply to: fontawesome-webfont.woff2 Error

Olga Barlow

Participant

July 30, 2018 at 10:08

Hello,

Error appears even with the default theme https://gyazo.com/8a4648ac87b1ca137258470a08444230
Once we disabled all the third-party plugins that do not come bundled with XStore theme problem disappeared. So, problem is caused by one of the additional plugins that you use. Disable plugins one by one to find out which one is the reason of the problem. Contact plugin author to solve the issue.

Regards

#197433 Copied In reply to: payment

Olga Barlow

Participant

July 27, 2018 at 16:52

Hello,

I don’t see any shipping method for the country of that user http://prntscr.com/kbtbn1
Please, follow the documentation to set up the shipping in the right way https://docs.woocommerce.com/document/setting-up-shipping-zones/

Regards

#197388 Copied In reply to: No Shipping Methods Available – WooCommerce
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Viewing 23,460 results - 23,431 through 23,460 (of 30,337 total)

Viewing 30 posts - 23,431 through 23,460 (of 30,337 total)

← 1 2 3 … 781 782 783 … 1,010 1,011 1,012 →

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