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Slider Revolution Import – Incompatible Archive

This topic has 12 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

yaronfa

Participant

July 24, 2018 at 20:18

Hello,

In my multisite installation I have built a slider in one site and I want to export it to my other 2 sites.
I export the slider, and then I cannot import it back.
I get an error: “Incompatible Archive.”

Please, contact administrator
for this information.

#197232 Copied Theme version: 3.3 WooCommerce version: 3.2.6

11 Answers

Rose Tyler

Support staff

July 25, 2018 at 07:58

Hello,

If this error occurs, it seems like the zip file is corrupted. Please make sure that you can open it normaly on your PC and if not, please export again.

Regards

#197246 Copied

yaronfa

Participant

July 25, 2018 at 11:58

The zip is not corrupted.

It contains the text and images.

I did:
– Export Slider
and then
– Import Slider
in the same website, and it doesn’t work

Thanks

#197261 Copied

Rose Tyler

Support staff

July 25, 2018 at 12:06

Do you use the latest version of Slider plugin?
Please provide us with temporary wp-admin access so we can take a closer look.

Regards

#197262 Copied

yaronfa

Participant

July 25, 2018 at 13:49

I have the version of the slider that comes with the theme.

Here are temp admin details (in private content)

Thanks!
Yaron

Please, contact administrator
for this information.

#197280 Copied

Rose Tyler

Support staff

July 25, 2018 at 13:59

Thanks for the reply. Please let me know which slider and where exactly should be exported/imported to recreate the problem.

Regards

#197281 Copied

yaronfa

Participant

July 25, 2018 at 19:09

For example, the slider called:
‘Responsive slider’

Thanks

#197293 Copied

Olga Barlow

Support staff

July 26, 2018 at 08:41

Hello,

Check now. Looks that there is some problem with archives that RS makes when exports slider on that site. We repaired archive and then we were able to import it to another site. Export archives from the fr version of the site are ok. Very strange.

Regards

#197311 Copied

yaronfa

Participant

July 26, 2018 at 10:46

I have noticed something strange:
The style.css used in the /uk and .fr sites are different versions.
Look at the urls in the private content
I took this from Chrome developer tools

Maybe this shoud give a clue. Is it possible that it uses different versions of Legenda theme?

Thank you

Please, contact administrator
for this information.

#197321 Copied

Olga Barlow

Support staff

July 26, 2018 at 14:38

Hello,

In the first case, I suppose, you have the WP version at the end, in the second one – theme version. But if you check the file you’ll see that both files have the same version of the Legenda theme.

Regards

#197329 Copied

yaronfa

Participant

July 26, 2018 at 15:21

How did you repair the Archive? I still cannot export from the English site

Thanks

#197337 Copied

Rose Tyler

Support staff

July 26, 2018 at 15:36

Hello,

Unzip the exported archive and then compress files of the folder.

Regards

#197341 Copied
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