Please, provide temporary Dashboard and FTP access to your files to check the problem and help you.
Regards
Olga Barlow
Participant
August 6, 2018 at 16:52
Hello,
1) a) Make sure that you have enough disc space on your server to download and extract zip files.
b) Try to deactivate theme in Theme Options and activate it again using your purchase code. Try to install plugins again (Appearance > Install plugins)
There is no such option for the WooCommerce product page or product category page. All the available sorting settings you can find in Appearance > Customize > WooCommerce > Product Catalog.
The easiest way to change that string will be using translation. Install and activate Loco Translate plugin. Then go to Loco translate > Themes > WooPress and press “create translation” > choose your default language to create translation and instead of real translation just find Product Description and in the translation add Game Description. Save and voilà, check the frontend.
Regards
Olga Barlow
Participant
August 6, 2018 at 15:47
Hello,
Ok, I’m glad that you sorted out.
Regards
Olga Barlow
Participant
August 6, 2018 at 15:46
Hello,
You are welcome.
Next time it will be good if you can provide us with temporary Dashboard access then we’ll be able to help you faster and then explain what we did to solve the problem.
Regards
Olga Barlow
Participant
August 6, 2018 at 15:44
Hello,
This option is not related to our theme, it’s WooCommerce plugin option. So, please, enable the default WooCommerce theme storefront and check if you have the same effect. If yes then contact WC plugin support. If no then reply back and provide temporary Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
August 6, 2018 at 15:40
Hello,
1) We have fixed it on your site and also fix will be included in next theme update. Check now the fixed menu.
2) We have updated WPBakery and Ultimate Addons on your site. Next time if you need to update bundled plugin go to the Downloads page on our site and use archives attached there for the manual plugins update.
Regards
Olga Barlow
Participant
August 6, 2018 at 15:20
Hello,
Please, provide temporary access to your Dashboard and FTP, we’ll check what could be the reason of your issue.
Regards
Olga Barlow
Participant
August 6, 2018 at 15:18
Hello,
Please, update the Royal theme to latest version 4.5 and if after that you still have this issue reply back and provide:
1) – Link to your Dashboard
– temporary Username
– temporary Password
2) – FTP host
– FTP user
– FTP password.
Try to change the col-md-6 and col-md-6 to col-md-5 and col-md-7. If it does not help then provide me temporary Dashboard access to your site and link to the site.
Regards
Olga Barlow
Participant
August 6, 2018 at 13:58
Hello,
You need to additionally customize the search option. You can submit customization request to WPKraken team to get help with this.
Regards
Olga Barlow
Participant
August 6, 2018 at 13:56
Hello,
That table row does not have any special class to apply styles directly to that row, so you may get issues if apply global styles for table rows, but I’m can’t guarantee 100%.
I have answered to the other topic.
Regards
Olga Barlow
Participant
August 6, 2018 at 13:50
Hello,
1. Downloads fonts that you need. Then go to Theme Options > Typography > Custom Font > upload custom font. After that go to Typography > Content > choose the custom font from the list of available fonts for the body, headings etc. Then theme will use the local custom font for the theme elements.
3. Here is the new screenshot http://prntscr.com/kfa7i5 . But don’t use the parent theme to make changes, use child theme. I have added the necessary code into the child theme.
4. Share option is built-in, the code you can find in xstore/framework/shortcodes.php file, etheme_share_shortcode function. We use one-link sharing solutions so that for sharing no embedded codes are needed.
Also, keep in mind that you can disable share buttons in Theme Options if it’s not suitable for you.
Regards
Olga Barlow
Participant
August 6, 2018 at 11:22
Hello,
Images that you provided are broken and I don’t understand the problem, also when I’m checking the site I don’t see your changes to check the issue. Please, use LightShot Screenshot to provide us correct screenshots for better understanding.
Waiting for your reply.
Regards
Olga Barlow
Participant
August 6, 2018 at 11:15
Hello,
1) There is no option to set wishlist next to Add to cart button http://prntscr.com/kf85gn It’s possible to change the location of that button only by additional customization.
2) The table is created by the WooCommerce plugin and our theme does not have options to change this.
3) I see that you use de_DE_formal. And have the translations for both languages. Don’t know which one is the correct one but if you want to use the first one as the main translation then go to wp-content/languages/plugins folder and remove the yith-woocommerce-wishlist-de_DE_formal.po and mo files and rename yith-woocommerce-wishlist-de_DE.po, mo files to yith-woocommerce-wishlist-de_DE_formal.po, mo http://prntscr.com/kf8b21
If you need help with additional customization you can submit customization request to WPKraken team.
Regards
Olga Barlow
Participant
August 6, 2018 at 10:53
Hello,
What is CloudFlare you can find here https://www.cloudflare.com/
We can’t disable it because we don’t have access to your account there and our support does not manage such things. We won’t be able to help you because all the scripts are cached because of CloudFlare CDN and we don’t see changes if CDN is enabled.
Contact your developer who enabled CDN for you and ask him to disable it for some time.
Reply back once CDN is disabled.
Regards
Olga Barlow
Participant
August 6, 2018 at 10:36
Hello,
Go to Appearance > Install Plugins > and install required plugins. Redux Framework, CMB2 and XStore Core plugins should be installed and activated to have all the necessary options.
Regards
Olga Barlow
Participant
August 6, 2018 at 10:33
Hello,
WPBackery Page builder is in the list of the installed and activated plugins, check the screenshot http://prntscr.com/kf7rc1
Regards
Olga Barlow
Participant
August 6, 2018 at 08:38
Hello,
I passed your request about links color to our developers. Custom CSS won’t disappear after theme update.
Regards
Olga Barlow
Participant
August 4, 2018 at 14:28
Hello,
Go to Theme Options > Single Product > Ajax Add to cart > off. Try if add to cart work when the Ajax add to cart is disabled. As a rule, such plugins use POST method to add to cart and are not compatible with Ajax.
Regards
Olga Barlow
Participant
August 4, 2018 at 13:57
Hello,
There is no option to hide link for mobile only. Use custom CSS
Go to Theme Options > Header Settings > Sig In Link > choose the position of the link.
Regards
Olga Barlow
Participant
August 4, 2018 at 13:11
Hello,
We are still waiting for the reply from you about Dashboard permissions to proceed. Also, disable CloudFlare because we won’t be able to check our changes. You’ll be able to enable it again once we finish.
