WP Bakery 503 Service Unavailable - by bazzomike

This topic has 4 replies, 2 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

  • Avatar: bazzomike
    bazzomike
    Participant
    August 1, 2018 at 10:22

    Hello, i have the latest version of the template and plugins available but when I try to edit a page I get the following error:

    Service Unavailable
    
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
    
    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
    
    Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at www.gpmmaterialiedili.it Port 443

    I tried to disable all plugins and the problem does not happen again by disabling WP Bakery

    The strange thing is that I have more licenses with the same template and the same plugins but only on this site happens the error.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 1, 2018 at 10:46

    Hello,

    Contact your hosting provider. Looks that problem is related to your server settings and server goes down. Also, check the server error logs, probably you have some errors that could help to find out the reason.

    If you use Massive Addons server is using mod_security or FastCGI handler for PHP then you need to contact your hosting provider and ask to increase the maximum body length value.

    Regards

    Avatar: bazzomike
    bazzomike
    Participant
    August 1, 2018 at 11:00

    Hi, I have already contacted the server and I have been told that the problem is in the calls that wp bakery makes, I have 3 other sites with these settings and do not have this problem on the same server

    I have a VPS on Siteground
    5 CPU Cores, CentOS, 13GB RAM, 100GB SSD, cPanel, Cloud Storage, Management Services

    This happens when I use only that site, the peaks are when I edit the page

    CPU statistics https://ibb.co/c8MLrK
    RAM statistics https://ibb.co/mO8N5e

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 1, 2018 at 12:28

    Hello,

    Unfortunately, we are not WPBakery plugin authors and can’t change the number of requests that it makes. Please, contact plugin author in the comments area and ask if they have any solution for this issue https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments .
    Because we can’t help you with this. All that we can do it’s give you refund if you don’t get the answer from plugin authors.

    Regards

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