style.css. Optimization of this file by this plugin causes issue on your site.
Regards
Olga Barlow
Participant
August 23, 2018 at 13:39
Hello,
Go to your Dashboard > Plugins > deactivate and remove the old version of the slider. Because it’s difficult to say which version of the slider you have just by folder name.
Regards
Olga Barlow
Participant
August 23, 2018 at 11:23
Hello,
Do the backup of the files and DB before the update. Also, do the backup of widgets because sometimes widgets are messed up after the update and you need to re-add them to the widget areas again.
You can update WordPress, then WooCommerce and then – theme. Remove idstore/woocommerce folder before theme update to avoid problem with out of date files from the previous version.
Regards
Olga Barlow
Participant
August 23, 2018 at 11:20
Hello,
Brand doesn’t have 2 separate fields for the first and last name. Brand is the 1 field that sorts information by the first word that you have there. We can implement you sort by the second word for the brand elements and widgets by some minor customization if you would not mind to give us 5 stars rating because additional customization is not included into basic support. We need your FTP access.
If you want to add sort by brand option for the Products element it requires more additional customization and you can submit the customization request here.
Regards
Olga Barlow
Participant
August 23, 2018 at 10:17
Hello,
1) Our theme should not affect the number of pages that bot founds. Do you have the list of links that were found? You can understand what things were scanned. Enable the default WooCommerce theme Storefront on this site and check how many pages you get when scanning the site. Don’t mention other sites, if the problem appears on this site you need to check this site with the default theme to make sure that problem is really related to our theme. Unfortunately, we won’t be able to help you if the problem is not caused by our theme files. And you need to be sure that issue is related to the theme to don’t spend your time searching for the reason of the problem in the wrong place.
When we crawled your website to create sitemap we found only 447 links.
2) What errors do you see? Can you provide us the screenshot? Can you provide me the link to the page and tell what images have missing alt attribute?
3) We are not SEO experts, so we don’t need rules from your robot.txt. You need to address the question about rules that should be there for your site to SEO expert. If you don’t have such person you can submit the request to WPKraken team.
Regards
Olga Barlow
Participant
August 23, 2018 at 08:37
Hello,
Contact WPML plugin support about this. It should copy all the settings.
Or you can use manual translation in WPML settings (WPML > Settings > How to translate posts and pages
) to create page content using the default WP editor.
Regards
Olga Barlow
Participant
August 23, 2018 at 08:13
Hello,
1) Yes, IDStore is compatible with WC 3.4.4, WP 4.9.8, https.
2) We plan to release the new update within next month.
You can submit refund request here https://themeforest.net/refund_requests/new
Regards
Olga Barlow
Participant
August 23, 2018 at 07:47
Hello,
Could you provide me temporary FTP access because all the settings look ok? We need to take a closer look at the code.
Also, before reply back contact your hosting provider and make sure that you don’t have any server cache.
Regards
Olga Barlow
Participant
August 22, 2018 at 13:45
Hello,
– Product photos – theme demo content comes with placeholders for the products, posts, projects. You can edit products and upload your own featured images if you plan to create your own site.
– We have added widgets to shop sidebar. You can manage widgets in Appearance > Widgets.
– We don’t include all the pages in base demo content because not all the users need these pages and then they need to remove a lot of content. But if you need them you can import the necessary pages using Tools > Import > WordPress > upload page xml file. XML files you can find in the archive http://prntscr.com/klm1jl
– I don’t see problems with the main slider. Can you provide me screenshot of the problem for better understanding?
– You can manage footer from Appearance > Widgets > Footer 1 and 2 widget areas http://prntscr.com/klmbxb
Menu is fixed. Check now.
Regards
Olga Barlow
Participant
August 22, 2018 at 09:19
Hello,
Provide me temporary Dashboard access to check all the permalinks and WooCommerce settings.
Regards
Olga Barlow
Participant
August 21, 2018 at 17:13
Hello,
What version of Massive Addons plugin do you use?
Regards
Olga Barlow
Participant
August 21, 2018 at 16:43
Hello,
We have given you the refund. Now you can proceed with the XStore theme purchase.
Don’t forget to register XStore purchase code in your account area on our site to be able to post questions on the XStore support forum.
You can skip that message. There are no compatibility issues found even with that file. We’ll update file version in next theme update.
Regards
Olga Barlow
Participant
August 21, 2018 at 14:59
Hello,
You can skip that message. There are no compatibility issues found even with that file. We’ll update file version in next theme update.
Regards
Olga Barlow
Participant
August 21, 2018 at 14:55
Hello,
FTP access is not correct. Please, check it and provide us with correct credentials.
Regards
Olga Barlow
Participant
August 21, 2018 at 14:25
Hello, @kybalio
Unfortunately, we can’t login to your site http://prntscr.com/kl8a4c
So, provide the correct link to your Dashboard and also FTP access to your site.
Regards
Olga Barlow
Participant
August 21, 2018 at 13:27
Hello,
All the available settings for the brand permalinks you can find in Settings > Permalinks > 8theme permalink settings and Optional http://prntscr.com/kl7gzp .
Regards
Olga Barlow
Participant
August 21, 2018 at 13:27
Hello,
All the available settings for the brand permalinks you can find in Settings > Permalinks > 8theme permalink settings and Optional http://prntscr.com/kl7gzp .
Regards
Olga Barlow
Participant
August 21, 2018 at 13:23
Hello,
We have fixed opacity for the sublist. If you want to change opacity for the menu link you can do this in custom CSS http://prntscr.com/kl7egc
Regards
Olga Barlow
Participant
August 21, 2018 at 13:11
Hello,
etheme.js and etheme.min.js files include the code of the mobile menu.
Regards
Olga Barlow
Participant
August 21, 2018 at 12:54
Not at all. Hope you’ll solve this problem.
Regards
Olga Barlow
Participant
August 21, 2018 at 11:28
Hello,
I’m sorry but your issue is related to display:none/display:block style that is added by the script of the plugin I suppose for the legacy-itemprop-offers div and it happens not just with our theme but even with the default one https://gyazo.com/db2c55f4c3747385fab33bff17b4700d
Regards
Olga Barlow
Participant
August 20, 2018 at 16:23
Hello,
Sorry, this one also does not work. Can you create the special user for us and just disable it once we finish?
Regards
Olga Barlow
Participant
August 20, 2018 at 16:14
Hello,
Can you please, provide server error logs and also temporary Dashboard and FTP access to your site?
Regards
Olga Barlow
Participant
August 20, 2018 at 15:43
Hello,
footer.php file. Changed device width for the special class.
Regards
Olga Barlow
Participant
August 20, 2018 at 15:40
Hello,
Check now.
Regards
Olga Barlow
Participant
August 20, 2018 at 15:07
Hello,
Check now, please.
Regards
Olga Barlow
Participant
August 20, 2018 at 14:32
Hello,
Unfortunately, at this moment we don’t have the ready solutions for you. We are working on new theme update (5.0) that will include speed optimization options and improved code. If you don’t want to wait for the update we are ready to give you refund.
Regards
Olga Barlow
Participant
August 20, 2018 at 14:26
Hello,
I don’t see the sidebar on your products page. Can you, please, provide me with temporary Dashboard and FTP access to your site to check the problem?
