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Filters not visible anymore after Legenda update to 3.8

This topic has 7 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Rose Tyler

Fabio

Participant

August 20, 2018 at 12:57

Dear Support,

I have just updated the theme to Legenda 3.8 (from 3.6) and on the main products page the filters that I use to have on the left hand side are not visible anymore. This is very strange because if I go into widgets the filters are properly configured and active.

Could you please help me.

Best regards.

F.

#198275 Copied Theme version: 3.8 WooCommerce version: 3.4.4

6 Answers

Olga Barlow

Support staff

August 20, 2018 at 14:26

Hello,

I don’t see the sidebar on your products page. Can you, please, provide me with temporary Dashboard and FTP access to your site to check the problem?

Regards

#198279 Copied

Fabio

Participant

August 20, 2018 at 14:31

Please find the credentials below in private

Please, contact administrator
for this information.

#198281 Copied

Olga Barlow

Support staff

August 21, 2018 at 14:55

Hello,

FTP access is not correct. Please, check it and provide us with correct credentials.

Regards

#198320 Copied

Fabio

Participant

August 22, 2018 at 10:06

Dear Support,

I will check the FTP access and come back to you as soon as possible.

In the meantime, I have noticed that the filters (widgets) are visible in the German page but not in English. Do you think it is a issue related to a compatibility of the theme with WPML? Should I also involving the WPML support?

Thanks in advance.

F.

#198352 Copied

Fabio

Participant

August 22, 2018 at 14:53

I solved the problem.

Thank you anyway.

F.

#198360 Copied

Rose Tyler

Support staff

August 23, 2018 at 07:38

Hello,

We are glad that your problem was solved.

Regards

#198386 Copied
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