Forum Replies Created

Viewing 30 posts - 22,591 through 22,620 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2019 at 10:45

    Hello,

    Blanco did not have the breadcrumbs image option. It had shop promo banner option only.

    XStore also has this option in Theme Options > Shop > Product page layout > Shop Page Banner content + Shop Page Banner position. But this content will be displayed for the shop page only and not for the product category page. If you want to add any banner or text for the product category before the products use the description area.
    Category thumbnails are the images of the product category that you see if use the category element on the simple page, for example, http://prntscr.com/m4thmc
    Heading image is the background image for the breadcrumbs, it may look nice if you use the larger paddings for the breadcrumbs and want to accent the page title, for example, https://xstore.8theme.com/demos/cocktails/instructions/ or https://xstore.8theme.com/demos/flowers/blog/

    If you just need to add the banner for the category use category description field.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2019 at 10:34

    Hello,

    We did not face such issue before. Could you provide me Dashboard and FTP access to that site to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2019 at 12:12

    Hello,

    Full-width row has overflow: hidden; by default in WPBackery js http://prntscr.com/m4ep4h
    I have added custom class for the row and custom CSS to your page to make it visible http://prntscr.com/m4epqu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2019 at 11:51

    Hello,

    1) Button width depends on text. If you want to have all the buttons the same size you can set the fixed width for the add to cart button by custom CSS. Do you want to make the fixed width for the add to cart button on the single product page or on the shop page?

    2) Don’t understand your question. Could you explain in more details, please? Provide screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2019 at 11:30

    Hello,

    It could be 3 reasons of the problem:
    1) You did not activate theme using purchase code
    2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
    3) Your user has limited permissions
    If it does not help provide me temporary Dashboard and FTP access to your site to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2019 at 11:20

    Hello,

    The Custom page heading image for the category displays image in the breadcrumbs like a background image http://prntscr.com/m4e2pb Image size for the breadcrumbs background you can manage in Theme Options > Breadcrumbs http://prntscr.com/m4e3hc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2019 at 10:58

    Hello,

    Problem caused by some code in your child theme http://prntscr.com/m4dpu1 it affects the posts and testimonials post types, once parent theme is enabled everything works fine https://gyazo.com/6132c163b5bc2aac4bb705ef0ce8945d
    Improve the code in child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2019 at 10:02

    Hello,

    3) I’m using Chrome and don’t see any problem https://gyazo.com/56e471d866d9fc667ab99179c1a02bcb
    Try to clean plugins’ cache and also browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 12:50

    Hello,

    Go to Plugins > disable and delete WPBakery, then go to Appearance > Install plugins and install it again, you’ll get the updated version of plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 12:44

    Hello,

    Provide FTP access and tell me if you did any changes in parent theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 12:30

    Hello,

    You can either change the color of all the dark buttons on the site from Theme Options > Styling > Buttons styles and Buttons hover or use the following custom CSS to change it for the single product only

    .single_add_to_cart_button.button {
        background: darkred;
        border-color: darkred;
    }
    .single_add_to_cart_button.button:hover {
        background: #586a79 !important;
        border-color: #586a79 !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 12:23

    Hello,

    Then you can create the category “enterior” with subcategories and category “construction” with subcategories. In the Product categories widget choose “Only show children of the current category” and if the user will be on the “enterior” category he won’t see the other categories than subcategories of the “enterior”.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 11:03

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 10:55

    Hello,

    It’s because of WP 5.0 update. Make sure that you use the 5.6 version of WPBakery plugin that supports the WP 5.0. If not then update plugin (Plugins > disable and delete WPBakery, then go to Appearance > Install plugins and install it again, you’ll get the updated version).
    Also, you’ll be able to disable Gutenberg editor in WPBakery settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 10:50

    1), 2) Our theme uses custom carousel (swiper slider) by default to create the gallery image slider. The plugin that you chose uses the slider gallery(flex slider), zoom of the default WooCommerce theme Storefront (you can check plugin demo https://themes.woocommerce.com/storefront/product/woo-single-1/ ) It does not work with the custom carousel as you could see once you enabled plugin without our customization (we enabled support of the default slider, zoom and lightbox in the child theme). Default gallery does not have the slider for the thumbnails but for the main image only and lightbox by click. If you want to make the plugin work with the custom carousel it requires the additional customization of the plugin. Contact the plugin author or Codeable team.

    3) I don’t see extra navigation on your site https://prnt.sc/m3naqy What browser do you use?

    Reards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2019 at 10:21

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 17:04

    Hello,

    Provide also Dashboard access, please, to check the settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 17:02

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 16:56

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 13:04

    Hello,

    I can delete an account if you want, just confirm it. Actually, if you let me know the new email I could try to change it for your account.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 12:56

    Hello,

    1) Are you talking about project title http://prntscr.com/m3c6i4 ? There is no such option, unfortunately.

    2) It’s possible by additional customization only. You may contact Codeable team to get help with additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 12:42

    Hello,

    Yes, probably you will need to import options from the dev site to production (Theme Options > Import/Export > export options first http://prntscr.com/m3c2oq and then import them on the production site if you see that your settings are wrong). Also, you may need to move widgets to correct widget areas because sometimes they are messed up after moving. That’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 12:39

    Hello,

    Seems this is theme bug if you don’t use WooCommerce. Provide me temporary FTP access and we’ll update theme for you and fix the problem or wait for the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 12:34

    Hello,

    These products are prev and next products and you can see only half of the image and if you want to get more information you need to hover over them. But if you want to show the full image you can add the following code in child theme style.css or in Theme Options > Custom CSS

    .next-post {right: -190px;}
    .prev-post {left: -190px;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 12:28

    Hello,

    Check now. We made changes in both parent and child themes (parent theme changes will be included in next theme update). So upload them to your dev site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 11:56

    Hello,

    1) Make sure that you are using WPBakery page builder plugin of the 5.6 version (Plugins > check the plugin version). If not then disable the plugin, delete and then go to Appearance > Install Plugins > install WPBakery plugin again and you’ll get the latest version.

    2) Go to WPBakery > Role manager > Post types > choose custom and check Static block https://d33v4339jhl8k0.cloudfront.net/docs/assets/5809d09590336070ba24798e/images/5b742c010428631d7a89ffd9/file-oP8zZyKOiB.jpg . Then go to Static Blocks and enable backend editor to get columns layout and elements as on our screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 11:51

    Hello,

    Product category page inherits the shop page layout, including widget area. So, to change/add widgets there go to Appearance > Widgets > add/change widget into Shop widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 11:50

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 11:49

    Hello,

    We sent your issue to our developers. They will be able to check the problem on Tuesday. I’ll inform you once they fix the issue. Don’t change access before my next message.
    Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 5, 2019 at 11:34

    Hello,

    I don’t see the video button anymore.
    Try to add the following code to make bg transparent
    .mfp-bg {background: transparent;}
    If it does not help add the video button back to allow me to inspect the element and provide you 100% correct custom.

    Regards

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    Viewing 22,620 results - 22,591 through 22,620 (of 30,337 total)
Viewing 30 posts - 22,591 through 22,620 (of 30,337 total)
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