Change Email here in Support-Forum - by Tagbag

This topic has 13 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

  • Avatar: Tagbag
    Tagbag
    Participant
    December 27, 2018 at 17:52

    Hey,

    can u tell me how to change the email address here in the forum pls?

    Regards

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 08:05

    Hello,

    Thanks for the question.
    Please go to account page https://www.8theme.com/account/ > Account Settings > https://prnt.sc/m0h8m2
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Tagbag
    Tagbag
    Participant
    December 28, 2018 at 14:37

    Yeah, but it does not want to change :/ i can only change my name, password and description. The e-mail field is unclickable

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 15:04

    Oh I see. This email address cannot be changed because information about purchases is connected with it, in DB.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 15:08

    Why do you want to change the email?
    You can create a new account with the desired email but in this case, you need to remove purchase code from the current account and use it for the new one.

    Regards

    Avatar: Tagbag
    Tagbag
    Participant
    December 28, 2018 at 15:13

    my current email is from 1&1 – Hosting. But I will soon terminate my contract because I will be away for a long time. Then the email will not exist anymore ^^. So I will make a new account. Thank you Rose.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2018 at 16:01

    You’re welcome!
    We wish you a Merry Christmas 🙂

    Regards

    Avatar: Tagbag
    Tagbag
    Participant
    December 28, 2018 at 17:11

    I wish you a Merry Christmas , too. Thank you 🙂

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 29, 2018 at 11:29

    You are welcome.

    Regards

    Avatar: Tagbag
    Tagbag
    Participant
    January 5, 2019 at 12:55

    Is it also possible to delete this account? Or can he still survive without a license?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2019 at 13:04

    Hello,

    I can delete an account if you want, just confirm it. Actually, if you let me know the new email I could try to change it for your account.

    Regards

    Avatar: Tagbag
    Tagbag
    Participant
    January 5, 2019 at 13:13

    Ah, it would be awesome if you could change the mail 🙂 I write you the new mail in the “private content”. Thank you very much!

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2019 at 17:02

    Hello,

    Check now, please.

    Regards

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