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  finalcreations

  Participant

  January 6, 2019 11:13 pm

  All pages are redirected to:
  wp-admin/admin.php?page=et-panel-welcome

  Site URL: hidden

  Theme version: 5.1.4

  WooCommerce version: 5.02

  

  Content is visible for topic creator and
  support staff only.

  #206720 copied to clipboard

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  finalcreations

  Participant

  January 7, 2019 10:18 am

  I removed the theme and re-installed it and it has seemed to fix the problem.
  But I now get an error “Sorry, you are not allowed to access this page.”
  When I goto the XStore > Install Plugins page.

  #206725 copied to clipboard

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  Olga Barlow

  Support staff

  January 8, 2019 11:30 am

  Hello,

  It could be 3 reasons of the problem:
  1) You did not activate theme using purchase code
  2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
  3) Your user has limited permissions
  If it does not help provide me temporary Dashboard and FTP access to your site to check.

  Regards

  #206769 copied to clipboard

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