All the existing variants of the checkout page you can find in Theme Options > Shop > Checkout page. Thank you for your suggestion but, unfortunately, our developers don’t plan the new variants.
Regards
Olga Barlow
Participant
January 24, 2019 at 11:09
Hello,
Check the site. We’ll include this fix in the next theme update.
Also, check your widget areas and re-add your widgets to correct widget areas because they are messed up at this moment.
Regards
Olga Barlow
Participant
January 23, 2019 at 17:11
Hello,
And FTP access, please.
Regards
Olga Barlow
Participant
January 23, 2019 at 15:57
Hello,
Provide me with the Dashboard and FTP access to your site to check and help you.
Regards
Olga Barlow
Participant
January 23, 2019 at 15:13
Hello,
We have sent the message to your registration email.
Regards
Olga Barlow
Participant
January 23, 2019 at 15:13
Hello,
We have sent the message to your registration email.
Regards
Olga Barlow
Participant
January 23, 2019 at 13:03
Oh, and check the logo option in the account setting again. We have fixed the problem.
Regards
Olga Barlow
Participant
January 23, 2019 at 13:02
Hello,
1) “some of your default demo pages display images inconsitently, accross and over Google Captcha from Contact Form 7” Provide me link to page from our demo where you found Google Captcha (because I don’t remember any XStore contact page with Google Captcha on our demo) and link to page where you have the problem with this to check it.
2) Woocommerce cart page. By default all the pages, not just cart page, come with the sidebar (Main widget area) if it was not disabled in Theme Options > Blog > sidebar position (it manages position not just for blog but for all the pages if you check the option desctiption). If you don’t want to disable sidebar for all the pages you can disable it for some pages only using Page Options https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ and choose Sidebar position > Without. Cart, Checkout, My account – are pages that imported by WooCommerce plugin and we disabled sidebar position for these pages in pages options on our Electron demo, that’s why when you imported these pages using WooCommerce plugin on your site you did not import this option but you can change the option anytime either using global Theme Options (if you don’t plan sidebar for other pages) or using page options for the single page.
3) If you found any things that are strange for you feel free to ask me and I’ll guide you how to change or manage them. Also, we’ll fix the problem if you find the bug.
4) If you need exactly the same content as we have on our demo and this is important for you to present the project I can help you with this. Provide me temporary Dashboard access and let me know what demo you prefer and I’ll do my best to help you ASAP.
Regards
Olga Barlow
Participant
January 23, 2019 at 12:42
Hello,
1) We used custom font https://www.fontsquirrel.com/fonts/hk-grotesk and it was not imported because Theme Options do not import custom fonts, we easily installed it via Theme Options > Typography > Custom font and uploaded HK Grotesk Regular. Check now.
2) We changed custom CSS in Theme Options > Custom CSS from .header-wrapper .navigation-wrapper .menu-inner to .header-wrapper .navigation-wrapper to extend the border to full width.
Regards
Olga Barlow
Participant
January 22, 2019 at 18:24
You are welcome!
Regards
Olga Barlow
Participant
January 22, 2019 at 17:38
Hello,
You are welcome.
We have disabled the cache for the menu in Theme Options > Optimization.
Regards
Olga Barlow
Participant
January 22, 2019 at 15:02
Hello,
Check now, please.
Regards
Olga Barlow
Participant
January 22, 2019 at 14:25
Hello,
Sorry for some delay in answering.
1) By default mega menu is centered to the menu item that you hover over. If you want to change its position it’s possible by custom styles.
We don’t see changes that we do in child theme styles to help you with mega menu position. What about cache on your site? Do you have it? Could you disable it while site developing and enable once you finish the site?
2) If you want to make mega menu wider you can change the number of columns in the menu settings http://prntscr.com/makdkr
3) To manage the column width use the option of the subitem, for example http://prntscr.com/make96 It will take 30% of the width of the whole mega menu width.
Regards
Olga Barlow
Participant
January 22, 2019 at 12:11
Hello, @Mayda C
1) Top bar import is missing, it’s try. We’ll fix this bug in next theme update. At this moment you can add this info manually (Appearance > Widgets > Left top bar widget area > add the 3 text widgets with content below, Right top bar widget area > add the 8theme Social icons widget) <i style="margin-right:5px;" class="et-icon et-shopping-basket"></i>Order on Monday until 10:00 am <i class="et-icon et-calendar" style="margin-right:5px;"></i>Receive on Wednesday from 6:00 to 8:00 pm <i class="et-icon et-internet" style="margin-right:5px;"></i>Your receiving point: Starbucks
To add the currency and languages switchers you need to use special plugins and we mention that these drop-downs for the demo only http://prntscr.com/mahz90
2. We provide demo main menu common for all versions. As a rule, content of the menu items is not important because every customer creates its own menu depending on the content of his site. To import additional pages of the organic demo go to XStore > Import Demos > and import the pages if you need them http://prntscr.com/mai22o , we don’t import these pages by default to avoid spamming of the users’ sites (that very often already has some users’ content), not all the users need this additional pages, every additional image, post, page, category take place in your DB and server.
3. To get the categories as on our demo go to Products > Categories > create categories with subcategories for products that you plan to sell on your site, also upload your own images for the categories because you can’t use our demo images to sell products of your store, you should buy the license for these images. We have the right to use them as the demo content
only and our customers don’t have the right to use these images on their real sites.
4. If you don’t want to have the marketing blocks on the shop page go to Appearance > Widgets > remove the widget from the After the products widget area.
5. That link does not work because it does not exist anymore after the main site update. The correct link is https://www.8theme.com/downloads and you can find the Downloads on your account page and link to the Downloads page in the drop-down menu of your account http://prntscr.com/mai8qx
Do you plan to build the real store or just need the total copy of our demo with all the images and texts? Because if users want to build the real store for the client or for themselves they ask how to change one or another thing. But you just need the demo content only. May I ask you why?
By default WooCommerce allows to choose 1 term from the select (for example you have attribute flavor with terms Strawberry, Lemon, Orange and you can choose only one of them to add to cart, then choose another and add to cart again). If you want to have a few attributes (flavor and package(1l, 2l etc)) it’s possible, then you’ll be able to choose the flavor and package. But if you want to have 1 attribute flavor and want to be able to choose 2 terms at once (Strawberry, Lemon) it’s not possible. Maybe you’ll be able to find some plugin that allows you to implement this but it’s not possible by default.
1) Images are not missing. We just use placeholders for the products, product categories, posts, projects. If you plan to build the website it’s not a problem to upload images for your products, posts instead of the placeholders.
2) Font of the Organic01 demo. We used custom font https://www.fontsquirrel.com/fonts/hk-grotesk and it was not imported but you can easily install it via Theme Options > Typography > Custom font and upload HK Grotesk Regular.
3) About Us page that you provided is not organic about us page, it’s default about us page https://xstore.8theme.com/about-us/ To import organic about us page go to XStore > Import demos > Additional pages import > Choose the Organic about us from the list and import it, add that page to the menu via Appearance > Menus.
If you need help with version import give me temporary access to your Dashboard and we’ll do our best to help you.
Regards
Olga Barlow
Participant
January 21, 2019 at 13:02
Hello, @Gary
1) If you see the blog page when visiting the home page it means that id of the imported home page of the banners demo was changed (very likely you have already some element on your site with such id) and imported page was not set as the home page by id because of this. Go to Settings > Reading > choose the Home banners page from the list of pages to make it Frontpage http://prntscr.com/ma1bn5
If the auto import does not work for you for any reason you can import demos manually:
a) Download Import files archive from https://www.8theme.com/downloads . Extract it. Find the necessary demo inside.
b) Import version home page (Tools > Import > WordPress > upload dummy.xml that you found in version folder)
c) Import Slider. Revolutions Slider > Import > upload slider.zip archive that you found in version folder
d) Options import. Go to Theme Options > Import/Export > open options.json file using any code editor, copy code from that file and paste the code to options import area http://prntscr.com/ma1e3q
e) Set the newly imported page as the main home page via Settings > Reading.
Let me know if you still need help with this. If yes, then provide me temporary Dashboard access to your site.
Regards
Olga Barlow
Participant
January 19, 2019 at 12:51
Hello,
Do you have any server cache? We have changed the custom code to add the button with icon for search instead of the title but don’t see changes.
Actually, no matter what email you’ll use, we need just a temporary FTP account, you can use email from my Private content area or even your own.
Regards
Please contact administrator for this information.
Olga Barlow
Participant
January 18, 2019 at 12:11
Hello,
Check now, please.
Regards
Olga Barlow
Participant
January 18, 2019 at 11:27
Hello,
Yes, I found that you used the very old version of the Royal theme and included plugins and updated theme to avoid problems from your side. You can update theme from version 4.7.2 to 4.7.3 using autoupdate option (Dashbaord > Updates). 4.7.3 was minor update that includes fix of the one woocommerce file that’s why we make it available for the autoupdate only.
If you use FTP methor to update theme then you can copy theme folder from the updated site and update the other sites using this copy.
Regards
Olga Barlow
Participant
January 18, 2019 at 11:12
Hello,
Yes, sure, we can help you with theme update but we also need FTP access to fix the problem if we also face the blank page.
Please, provide me FTP access to proceed with the update.
Regards
Olga Barlow
Participant
January 18, 2019 at 11:02
Hello,
To fix the problem we need to rewrite the swatches functionality and I can’t tell you an estimated time when this will be done, I’m very sorry.
You can disable swatches option and use default select to avoid problem till the update when these issues will be fixed or you may try to use the third-party plugin to implement this, for example, https://wordpress.org/plugins/woo-variation-swatches/ or https://wordpress.org/plugins/variation-swatches-for-woocommerce/
If you decide to choose another theme we accept your decision with understanding and could give you a refund.
Sorry for this inconvenience.
Regards
Olga Barlow
Participant
January 18, 2019 at 10:32
Hello,
Yes, the latest version of theme and the latest versions of included plugins are compatible with PHP 7.2.
Actually, we use PHP 7.2 on our demo 🙂
Regards
Olga Barlow
Participant
January 17, 2019 at 18:31
Hello,
Nobody has access to Private content, just support team and we did not post such content. Maybe you used a too easy password for the temp user and it was hacked?
Regards
Olga Barlow
Participant
January 17, 2019 at 17:36
Hello,
I’m glad to hear that your efforts were successful. Hope you’ll be able to get A score on GTmetrix 😉
I would also suggest you to check your images if all of them are optimized. If not then try https://tinypng.com/ Very good service that allows to save up to 70% of the size.
2) You can use cache plugin and combine/minify CSS, JS, HTML. Also, disable all the plugin that you don’t use. For example, do you use 360 products? If no then why do you keep Smart product viewer plugin enabled? Disable Revolution slider scripts for those pages where you don’t use the slider shortcode http://prntscr.com/m8gj6g
If you need help with advanced site optimization you can contact Codeable team because site optimization service is outside the scope of our support and we don’t have such specialists.
