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Topic: UpdraftPlus view breaks when theme is active.

Ayesha

Participant

January 16, 2019 8:25 pm

UpdraftPlus view breaks when theme is active. See private details.
Theme version: Version: 3.3

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Olga Barlow

Support staff

January 17, 2019 10:57 am

Hello,

Does it work with the default WP theme because I don’t see the default theme in the list of themes on your site? Have you contacted the plugin author first to solve the problem? What errors related to our theme did plugin author provide?

Regards

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Ayesha

Participant

January 17, 2019 9:40 pm

seems like you have installed the latest version of the theme for me.

Just out of curiosity, the version on our website is 4.7.3 – and the version available on themeforest is I believe 4.7.2

So – where can I find the 4.7.3 – because I have the same theme on 3 more websites – and I would like to install UpdraftPlus on those as well.

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Olga Barlow

Support staff

January 18, 2019 11:27 am

Hello,

Yes, I found that you used the very old version of the Royal theme and included plugins and updated theme to avoid problems from your side. You can update theme from version 4.7.2 to 4.7.3 using autoupdate option (Dashbaord > Updates). 4.7.3 was minor update that includes fix of the one woocommerce file that’s why we make it available for the autoupdate only.
If you use FTP methor to update theme then you can copy theme folder from the updated site and update the other sites using this copy.

Regards

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