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Topic: Issue with the "out of stock"

popcorner

Participant

January 17, 2019 9:39 am

Hi
For this website I’m working on, I encounter an issue, I’v set my WordPress up for that when a product is out of stock, the product doesn’t appear anymore … but it doesn’t seem to work :/
Could you help me with that
regards
Site URL: hidden
Theme version: 5.0

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Rose Tyler

Support staff

January 17, 2019 9:48 am

Hello,

WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out of stock items from the catalog

Regards

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popcorner

Participant

January 17, 2019 10:07 am

that’s unfortunatly the settings already used in this very website .. any other idea of why it doesn’t work ?

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Rose Tyler

Support staff

January 17, 2019 10:10 am

Please provide temporary wp-admin access.

Regards

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popcorner

Participant

January 17, 2019 10:21 am

in private content for the access

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

January 17, 2019 10:30 am

Thanks for the reply.
Please describe the problem in more details and provide link to product that should be hidden but is shown.

Regards

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popcorner

Participant

January 17, 2019 12:45 pm

Still have a problem with it, precisly with the variations

Actually, when a variation is out of stock, it’s impossible to buy it (not available so “ok”) ; but the the variation image of the attribute is still displayed

For the exemple :
> product page : https://bellemme.com/produit/trousse-a-maquillage-josephine
> variation (last of the list) : Kolhapur

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Olga Barlow

Support staff

January 18, 2019 11:02 am

Hello,

To fix the problem we need to rewrite the swatches functionality and I can’t tell you an estimated time when this will be done, I’m very sorry.
You can disable swatches option and use default select to avoid problem till the update when these issues will be fixed or you may try to use the third-party plugin to implement this, for example, https://wordpress.org/plugins/woo-variation-swatches/ or https://wordpress.org/plugins/variation-swatches-for-woocommerce/
If you decide to choose another theme we accept your decision with understanding and could give you a refund.
Sorry for this inconvenience.

Regards

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popcorner

Participant

January 25, 2019 9:37 am

Ok Thks, and effectively not a good news .. i’ll let you know if we want a refund

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Olga Barlow

Support staff

January 25, 2019 10:06 am

Hello,

Yes, we know, take our apologies once more.

Regards

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popcorner

Participant

February 4, 2019 8:18 am

Hi
I’m sorry to let you know, that a recent discussion with the person behind the e-shop, would like a refound for the theme, cause he will use another theme for his shop .. How to do for that refound you purposed earlier ?

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Olga Barlow

Support staff

February 4, 2019 5:48 pm

Hello,

You can submit refund request on Themeforest. Add “Out of stock issue” as the reason and we’ll confirm it.
Regards

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