I am attempting to update our site from 4.28.1 to 5.1.4. I did a test update by creating a staged site, and it worked perfectly from within the WordPress Updates area.
However, when I went to update the live site, there was a conflict with the Redux Framework plugin. The site was blank with Redux activated. When I disabled Redux the site loaded fine, but obviously with site structure issues. I had to then rollback the site from a backup.
The site has a large amount of e-Commerce traffic so I couldn’t have it down very long. Can you assist in installing the update?Site URL: hidden Theme version: 4.28.1 WooCommerce version: 3.5.3
Actually, no matter what email you’ll use, we need just a temporary FTP account, you can use email from my Private content area or even your own.
I sent this to your support email as well, but since I added your email address, if you have accepted the invitation, you already have access:
We got the only one email from Flywheel http://prntscr.com/mbl568 and link redirects us to the registration page http://prntscr.com/mbl5n4
We don’t have account there and I don’t understand why don’t you can just provide me simple information:
FTP host, FTP username, FTP password. We are theme support and we don’t need any registrations at the third-party sites to get the newsletters after that. Please, create the temporary account for our user and provide me FTP host, FTP username, FTP password in the private content area. That’s all.
Waiting for your reply.
Ok. We were able to login to your FTP.
I have checked your child theme and see that you copied whole the woocommerce folder. Did you make changes in all the files in that folder?
Please, check the files and leave only files that you really changed because after update to 5.0 you’ll have a lot of conflicts and we can’t check and compare every file of your child theme with the default one. Delete files that you did not change from the child theme and reply back to proceed with the update.
Great, thank you so much. I am sorry the FTP system they have is more complicated than others.
I will look at the WC folders and address that and get back to you.
When we set a time to do the update, I will make sure to turn Cloudflare off temporarily.
I am sorry it took so long. The WooCommerce folder should be cleared up with all of the extra files removed. So it is good to go for an update. Let me know when you would like to proceed and I will make sure the CDN is turned off. Thank you!
Ok. We can start tomorrow but I’m trying to connect to your FTP and with no success anymore.
Command: open “email@example.com” 22
Command: Trust new Hostkey: Once
Command: Pass: *********
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Ok that works fine. Can you give me a specific time window in Eastern Standard Time?
I am not sure why your SFTP access would stop? I see that you are listed as a collaborator on the site. All I know of their settings is here: https://getflywheel.com/wordpress-support/how-do-i-access-my-site-via-sftp/
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