Forum Replies Created

Viewing 30 posts - 21,961 through 21,990 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2019 at 16:40

    Hello,

    The new version is available on ThemeForest. 5.0 is a major update because we moved static blocks, widgets, portfolio, testimonials post types were moved to separate plugin according to new ThemeForest requirements for themes. So, maybe you will need to make changes in child theme files depending on changes that you already made, can’t tell you because I did not see what exactly you changed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2019 at 16:37

    Hello,

    You can get it using either auto-update option (Dashboard > Updates) or download the updated version from the Downloads area of your account on ThemeForest.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2019 at 16:29

    Hello,

    Update theme to version 3.10.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 21:13

    Hello,

    I’m glad to hear that problem is solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 21:10

    Hello,

    Thank you. We have passed your issue to our developers. I’ll inform you once they fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 21:10

    Hello,

    We have passed your issue to our developers and I’ll inform you once they fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 21:09

    Hello,

    1) If you want to keep just wishlist icon on the single product page then go to Wishlist plugin settings and remove text for the wishlist button http://prntscr.com/nebia2

    2) You can do this by additional customization only. Additional customization is not included in basic support, so you may submit customization request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 21:03

    Hello,

    Actually, it’s not related to our theme.
    Use any plugin you like to import CSV file https://wpmayor.com/best-csv-import-plugins-for-wordpress/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 21:01

    Hello,

    They were added by the custom code. We have removed it from custom CSS. Flush browser cache and check now.
    Very nice site by the way!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 20:33

    Hello,

    1)

    Categories page is missing and the categories appear in woocommerce are of parent theme instead of child theme

    I’m not sure if you understand what the child theme is. Please, read WordPress docs to be in case https://developer.wordpress.org/themes/advanced-topics/child-themes/
    If you are talking about this page https://xstore.8theme.com/demos/2/baby-shop/categories/ we have created it on your site.
    2) Check the menu now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 20:08

    Hello,

    It was plugin cache because I have enabled WPRoket. Cleared. Check again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 20:04

    Hello,

    Great. We are glad to hear that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 20:03

    Hello,

    We have submitted update to ThemeForest. Waiting for approvement.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 14:17

    Hello,

    1) To speed up the site use cache plugin.
    2) Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 12:00

    Hello, @roosites

    Nevermind, we were able to update theme via FTP. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 11:54

    Hello, @roosites

    Yes, we have replied to the previous user. We can’t pass auth http://prntscr.com/ne3z3h
    What are the username and pass?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 11:51

    Hello,

    Yes, 3.9.2.1 version is compatible with the PHP 7.2. We would recommend you to wait till the end of the day for the new theme update and update Legenda to 3.10 and WC to 3.6.1 version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 11:39

    Hello, @kordicpetar

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2019 at 10:51

    Hello,

    SFTP access does not work:
    Command: open “**********************wpengine.com” 2222
    Command: Trust new Hostkey: Once
    Command: Pass: ******************************
    Error: Connection timed out after 20 seconds of inactivity

    Do you have any limits for connections from other countries(any black/white list)?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 17:46

    Hello,

    No, but next time we would recommend being sure that everything will be good after the update. That’s why use the staging site to update theme or plugin to major version. If you don’t have problems then update the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 17:08

    Hello,

    Problem is caused by Shrinkwrap Images plugin. If plugin is disabled slider effect works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 16:55

    Hello,

    Sorry but Classico does not support WC 3.6.1 yet. If you check the Classico description on ThemeForest you’ll see that latest compatible version is 3.5.x http://prntscr.com/ndrdoo
    Why did you decide to update WC plugin without confirmation that that supports it?

    Anyway, either downgrade WC plugin to 3.5.8 or wait for the theme update (should be available within the next 2 days).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 16:22

    Hello,

    You are welcome! We are glad that the problem is solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 15:57

    Hello,

    Poland. But we gave you IP and don’t understand why can’t you add it to whitelist. Because our expert still can’t connect to your FTP. We would like to speed up the process because the weekend is coming. Also, once we start you need to stop editing of the site content for some time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 15:32

    Hello,

    We have updated theme on your site by the pre-released version of the Legenda theme that is compatible with the new WC. Check if everything works ok now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 10:35

    Hello,

    1) We don’t see the problem http://prntscr.com/ndlhwu
    2) Chrome caches CSS files. Use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en to clear cache and let me know if you still have the problem after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 09:47

    Hello,

    Oh, I see, sorry misunderstood the first time.
    It’s possible to implement only by additional PHP customization only.
    You can disable links to the products by CSS styles, for example add the following to Theme Options > Custom CSS

    .product-content-image, .product-title, .cart-popup .media, .cart_item .product-thumbnail a, 
    .cart_item .cart-item-details a {
        pointer-events: none;
    }

    But if you want to have the quick view popup once you press the image then submit customization request here because additional customization is outside the scope of the basic support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 18, 2019 at 09:36

    Hello,

    Here is IP of the expert that will work on your issue
    185.93.94.181

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2019 at 18:11

    Hello,

    Don’t see any problem with the Wishlist title http://prntscr.com/ndbap6
    If you are talking about unlogged in users then you need to contact YITH Wishlist authors because they don’t display wishlist-title div if user is not logged in.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 17, 2019 at 17:38

    Hello,

    3.6 version of the WC plugin was released a few hours ago. We did not release Classico version that is compatible with this new update. So, downgrade WooCommerce to 3.5.8 till we release new theme update https://wordpress.org/plugins/woocommerce/advanced/
    http://prntscr.com/ndatvt

    Regards

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Viewing 30 posts - 21,961 through 21,990 (of 30,337 total)
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