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Viewing 30 posts - 2,161 through 2,190 (of 30,391 total)

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Olga Barlow

Participant

February 3, 2022 at 13:01

Hello,

Stack trace I just could assume that some error occurred while you tried to edit the header using header builder and ajax request was failed. But we need to understand your actions. I tried to edit the header and did not face any errors and log is clear. So, tell me your actions before the error happens in case you face that again, please.

Regards

#316054 Copied In reply to: xtheme related – Woocommerce Fatal Error

Olga Barlow

Participant

February 3, 2022 at 12:49

Hello,

Because I disabled that before my reply.

Regards

#316048 Copied In reply to: Mobile header is periodically stops working

Olga Barlow

Participant

February 3, 2022 at 12:47

Hello,

You can read more about XStore AMP plugin here https://www.8theme.com/documentation/xstore/amp-plugin/
We did not study the AMP Project Contributors, so it would be better to ask the plugin author about their notifications.

Regards

#316047 Copied In reply to: This theme has been deactivated since last site scan

Olga Barlow

Participant

February 3, 2022 at 12:45

Hello,

We checked your mobile sidebar and don’t see any problem with the click on categories http://recordit.co/7rYj0knBuC
Explain issue in more detail, please.

Regards

#316046 Copied In reply to: Mobile product categories on the sidebar NOT working

Olga Barlow

Participant

February 3, 2022 at 12:33

Hello,

Check the search bar now, please.

Regards

#316044 Copied In reply to: When the site loads on a mobile device search bar

Olga Barlow

Participant

February 3, 2022 at 12:30

Hello,

Some questions require more time to answer. Please, be patient. We’ll answer to all your questions step by step.

1) Don’t place/replace any file of the parent theme. If you need to improve anything use a child theme for these purposes. In other cases, you will lose your changes after the next theme update. Take that into account.

2) Copy archive-products.php file to your child theme and edit that if you want to display any information before the products instead of after.

Regards

#316042 Copied In reply to: Woocommerce result-count.php to display on top

Olga Barlow

Participant

February 3, 2022 at 12:19

Hello,

Tell us your actions when you get the mentioned fatal error? We need to reproduce that to fix the problem.

Regards

#316037 Copied In reply to: xtheme related – Woocommerce Fatal Error

Olga Barlow

Participant

February 3, 2022 at 12:17

Hello,

Keep this option disabled https://prnt.sc/26nu0du if you have issues with the mobile header cache.

Regards

#316036 Copied In reply to: Mobile header is periodically stops working

Olga Barlow

Participant

February 3, 2022 at 11:53

Hello,

It’s possible by custom CSS. Provide us with link to product that has such description and we’ll give you CSS code to hide that.

Regards

#316035 Copied In reply to: Hide variable description for the customer

Olga Barlow

Participant

February 3, 2022 at 11:52

Hello,

Yes, we found that issue caused by the sticky sidebar option. Looking for a way to fix that.

Regards

#316034 Copied In reply to: Products item are not clickable on shop page

Olga Barlow

Participant

February 3, 2022 at 11:51

Hello,

Thank you. Our developers will take a closer look. I’ll keep you in touch.

Regards

#316033 Copied In reply to: there are critical errors when i activate the product builder

Olga Barlow

Participant

February 3, 2022 at 11:49

Hello,

Thank you.

Regards

#316032 Copied In reply to: Issue on product page builded by product page builder

Olga Barlow

Participant

February 3, 2022 at 11:44

Hello,

You can reduce the DOM size only by removing elements from the page, header, or footer, enabling the Lazy loading for the elements that have such option (banners, products, Instagram). There is no other way to reduce the DOM.

Regards

#316030 Copied In reply to: recent xstore update has caused speed issues.

Olga Barlow

Participant

February 3, 2022 at 11:40

Hello,

Check now, please.

Regards

#316028 Copied In reply to: Menus auto-collapse immediately after clicking on mobile devices

Olga Barlow

Participant

February 3, 2022 at 11:05

Hello,

Thank you. I have passed the issue to our developers. I”ll inform you once they fix the problem.

Regards

#316020 Copied In reply to: Menus auto-collapse immediately after clicking on mobile devices

Olga Barlow

Participant

February 3, 2022 at 10:56

Hello, @heltaskelta

We send you theme and core plugin archives to your registration email, it’s the stable version. Use that to update your site. Let us know if you have any issues with that. We’ll be able to fix them in the official release.

Regards

#316018 Copied In reply to: Legenda WordPress Theme Update

Olga Barlow

Participant

February 3, 2022 at 10:32

Hello,

The new version does not include the fix, unfortunately. We need a little bit more time to find the solution. Sorry for this delay.

Regards

#316017 Copied In reply to: Product data box not displaying the proper product information

Olga Barlow

Participant

February 2, 2022 at 18:29

Hello,

Have you already updated production site?
To help you with the production site update we need WP Dashboard and FTP access to production. We update site in 3 steps using old archives of theme for the options migration and only after that the final version. So, waiting for the production site access to help.

Regards

#315967 Copied In reply to: Upgrade from to 4.9 to 8.0.12 – many bugs

Olga Barlow

Participant

February 2, 2022 at 18:03

Hello,

You are welcome.

Regards

#315963 Copied In reply to: There has been a critical error on this website

Olga Barlow

Participant

February 2, 2022 at 18:02

Hello,

Provide us with WP Dashboard access to your site to check the issue and help you.

Regards

#315962 Copied In reply to: Version 8.1 display issues seems to be related to Xcore plugin

Olga Barlow

Participant

February 2, 2022 at 17:58

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll take a closer look at your issue.

Regards

#315961 Copied In reply to: Problem with loading slide in all pages (it’s not the first time)

Olga Barlow

Participant

February 2, 2022 at 17:55

Hello,

I see that slider works ok. Don’t see the problem with that. Image displays at the top of the testimonial. So, do you still want to make it larger?

Also, take into account that Massive Addons offers a Testimonials slider with more options if you need something special https://prnt.sc/26nhzes

Regards

#315960 Copied In reply to: Display of the Testimonials on the home page, How to enlarge the pictures.

Olga Barlow

Participant

February 2, 2022 at 17:47

Hello,

This option caused JS error on the page and issue with the slider https://prnt.sc/26nhvf6 I have disabled that and everything works fine.

Regards

#315959 Copied In reply to: Problem with displaying pictures of the product

Olga Barlow

Participant

February 2, 2022 at 17:42

Hello,

You need to contact your SEO specialist and create correct sitemap and robots.txt file, set up SEO plugin https://wordpress.stackexchange.com/questions/196608/taxonomy-pages-stop-them-indexing-or-being-generated . Theme does not have a deal with the indexing of the navigation taxonomies.

Regards

#315958 Copied In reply to: Need to remove taxonomy from url in my site

Olga Barlow

Participant

February 2, 2022 at 17:24

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

Regards

#315954 Copied In reply to: error “offset not contained in string…”

Olga Barlow

Participant

February 2, 2022 at 17:22

Hello,

That option may cause issues especially if you also enable defer loading of scripts without scripts combine option. Could you, please, provide us with WP Dashboard access to check your site?

Regards

#315952 Copied In reply to: Site Speed optimization issues with xstore theme

Olga Barlow

Participant

February 2, 2022 at 17:20

Hello,

Ok, thank you. I passed that to developers.

Regards

#315951 Copied In reply to: Products item are not clickable on shop page

Olga Barlow

Participant

February 2, 2022 at 17:19

Hello,

You should not face errors because it’s a stable version of PHP (many users even use PHP 8.0) and all the plugins should support that because it’s a WordPress requirement.

Regards

#315950 Copied In reply to: Urgent Help webshop down after update xstore

Olga Barlow

Participant

February 2, 2022 at 17:17

Hello,

1) Provide us with WP Dashboard access to check the issue with the sorting in more detail.

2) That selector is the default WooCommerce option and it does not have settings to disable any positions there. It’s possible only via additional customization, for example https://rudrastyh.com/woocommerce/sorting-options.html . Or contact WooCommerce support about this.

Regards

#315949 Copied In reply to: Shop filter is not working: Sorting works only for the first six products

Olga Barlow

Participant

February 2, 2022 at 17:14

Hello,

1) Cache plugin that you use does not have a separate cache for the mobile devices https://wordpress.org/support/topic/how-to-create-mobile-seprate-cache/
https://community.cloudways.com/t/breeze-not-serving-mobile-ready-pages/917/5
So, you may have a problem with displaying the mobile cached version on the desktop. I would not recommend you using of the AMP plugin till you solve the problem with the caching.
Anyway, I don’t see any fatal error while enabling the AMP plugin. On what page did you have that?

2) Go to XStore > AMP > Mobile panel https://prnt.sc/26nhguf

Regards

#315948 Copied In reply to: Mobile AMP version error ——————–
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Viewing 2,190 results - 2,161 through 2,190 (of 30,391 total)

Viewing 30 posts - 2,161 through 2,190 (of 30,391 total)

← 1 2 3 … 72 73 74 … 1,012 1,013 1,014 →

Forum Replies Created

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