Error “offset not contained in string…”

This topic has 20 replies, 3 voices, and was last updated 1 year, 11 months ago ago by Rose Tyler

  • Avatar: movileanu
    movileanu
    Participant
    February 2, 2022 at 12:08

    hi,

    please see the second product in page

    19 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 2, 2022 at 17:24

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: movileanu
    movileanu
    Participant
    February 2, 2022 at 17:27

    hi,

    acces

    Please contact administrator
    for this information.
    Avatar: movileanu
    movileanu
    Participant
    February 3, 2022 at 08:49

    any news?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2022 at 11:13

    Hello,

    Provide FTP access, please. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: movileanu
    movileanu
    Participant
    February 8, 2022 at 09:09

    Hi,

    please see access to host

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2022 at 14:54

    Hello,

    You provided only WP Dashboard access. But we also ask you about access to your files, not just to your site backend. So, provide us with the FTP host, FTP username and FTP password to get access to your WP installation. We’ll be able to proceed once get FTP.

    Regards

    Avatar: movileanu
    movileanu
    Participant
    February 8, 2022 at 15:26

    hi, please try to go hit File Manager in the dashboard, and you will get to the folders

    thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2022 at 19:14

    Hello,

    It’s not suitable. Because if we get any fatal error during fixes we’ll be locked and won’t be able to do anything. So, please, provide us with FTP host, FTP username and FTP password.

    Regards

    Avatar: movileanu
    movileanu
    Participant
    February 12, 2022 at 08:24

    hi guys,

    did you recive the ftp acces?

    thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2022 at 08:36

    Hello,

    Thanks for FTP Username, FTP server and port, but we need password also.

    Regards

    Avatar: movileanu
    movileanu
    Participant
    February 12, 2022 at 08:49

    hi

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2022 at 10:47

    Hello,

    FTP directory is empty – https://prnt.sc/26ubcwp Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    Regards

    Avatar: movileanu
    movileanu
    Participant
    March 7, 2022 at 12:10

    Hi, I am back. Please try:

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2022 at 13:42

    Hello,

    Can’t connect – https://prnt.sc/Je-eaTQ2GBKs Please check one more time

    Regards

    Avatar: movileanu
    movileanu
    Participant
    March 7, 2022 at 13:46

    Shure you can’t login via cpanel/file manager and then go to the folder?

    Avatar: movileanu
    movileanu
    Participant
    March 7, 2022 at 16:35

    Hi, these should work please try it. Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2022 at 09:16

    Hello,

    We should say that this access does not work as well. Also, you should know that before posting the admin/FTP access it is much better to check it from your side because if you post incorrect data then we try to connect and answer you that it is not working and we should ask you again to check and circle after circle having the same deal. Please, check and make sure that it is working.
    Status: Waiting to retry…
    Status: Resolving address of http://ftp.homecreators.ro
    Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
    Error: Could not connect to server

    Regards

    Avatar: movileanu
    movileanu
    Participant
    March 8, 2022 at 11:28

    Hi,

    try it now, sorry for the mistakes

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2022 at 13:50

    Hello,

    Fixed. Please check now.

    Regards

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