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Urgent Help webshop down after update xstore

This topic has 7 replies, 3 voices, and was last updated 2 years, 3 months ago ago by OnlineMovement

OnlineMovement

Participant

February 2, 2022 at 00:47

Hello, after i update xstore my webshop is down. https://b2b-objektwaesche.de/
Critical error.

When i deactivate the core plugin the site is live, but i need the theme because all products and the shop page are build with xstore.

I have to activate other theme til this is fixed

Please need help!

Please, contact administrator
for this information.

#315859 Copied Theme version: 8.1

6 Answers

Rose Tyler

Support staff

February 2, 2022 at 08:25

Hello,

Provide FTP access, so we can take a closer look.

Regards

#315870 Copied

OnlineMovement

Participant

February 2, 2022 at 08:41

Yes of course, thanks !

Please contact administrator
for this information.

#315872 Copied

Olga Barlow

Support staff

February 2, 2022 at 10:24

Hello,

Fixed. Issue was related to your PHP version. You use 7.2 but 7.4 is required by WordPress https://wordpress.org/about/requirements/ . We have fixed code to make it work with both versions. But we would recommend you upgrade the PHP version on your site.

Regards

#315882 Copied

OnlineMovement

Participant

February 2, 2022 at 10:45

Hello,
many thanks for fast help! Very good support!!

So if I Update my PHP Version to 7.4 as recommended, the website/theme/plugin will be no error? Im scared now a bit to update anything 😀

#315883 Copied

Olga Barlow

Support staff

February 2, 2022 at 17:19

Hello,

You should not face errors because it’s a stable version of PHP (many users even use PHP 8.0) and all the plugins should support that because it’s a WordPress requirement.

Regards

#315950 Copied

OnlineMovement

Participant

February 4, 2022 at 21:46

Thanks!

#316236 Copied
Tagged: help, themes, update, urgent, webshop, woocommerce, wordpress, xstore
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Urgent Help webshop down after update xstore

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