Issue on product page builded by product page builder

This topic has 15 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Brown Media

  • Avatar: Brown Media
    Brown Media
    Participant
    January 18, 2022 at 13:42

    Hi support!

    It was an old error (since 1 month ago) Olga help me to solve this with just resave my current specific product page, but. I tríed this way, but its can’t help me right now. So my error i make 2 specific product page. The default layout works perfectly: https://ibb.co/ZHJYLc7, but on a specific product (in a lot of categories: the header get missing styles: https://ibb.co/rf91XkD.

    What i tryied:
    – Regenerate css
    – Incogniton mode
    – clear cache
    – reasave template.

    Last time with this error and if i remember good, Olga just resave the layout to fix this, but now i can understand when happend this. So if you can restore to the original view and select color with swatches, that makes this bug.

    Hope me you can solve this, wp admin access in the private content area

    Greetings,
    Áron
    Owner of Brown Media

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 18, 2022 at 19:43

    Hello,

    Provide us with FTP access to your site, please.

    Regards

    Avatar: Brown Media
    Brown Media
    Participant
    January 18, 2022 at 19:53

    Hi Olga!

    I wrote is the private content area.

    Greetings,
    Áron

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2022 at 12:46

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Brown Media
    Brown Media
    Participant
    January 20, 2022 at 13:34

    Hi Olga,
    Thx tor passing. What you think approx its how much time to solve the error ? and i can contunue editing ? or its broke when you can fix.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2022 at 13:33

    Hello,

    Our developers will be able to take a closer look from Monday and it probably take up to 3-5 days to fix. Maybe faster but I’m not sure. You can continue with the editing of the site (products, posts, pages). Just don’t change theme options after Monday.

    Regards

    Avatar: Brown Media
    Brown Media
    Participant
    January 26, 2022 at 01:25

    Hi Olga!

    I need a bit help about the last issue, so i find an other issue, and want to know its cause by this issue or its an absolutly other. So on the shop page: https://centrumoptika.hu/termekek/page/1/ have 2 glasses (https://ibb.co/9vPGTh3) black and blue.

    So my question: the Blue is copyed of the black only changed the main picture. How its possible its show different price on shop page ???

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 26, 2022 at 13:03

    Hello,

    the Blue is copyed of the black only changed the main picture. How its possible its show different price on shop page ???

    If Blue product has the same price for the predefined combination of options https://prnt.sc/26jkyvr then how could that display the other price? Either change the price for this variation or choose the other default options that have different price.

    Regards

    Avatar: Brown Media
    Brown Media
    Participant
    January 29, 2022 at 14:21

    Thx Olga.

    Have any ideas about the main problem of product layout or you needed more time to debug it ?

    Greetings,
    Áron

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 31, 2022 at 12:01

    Hello,

    Developers still are looking for the solution of that issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 2, 2022 at 13:59

    Hello,

    Could you, please, provide us with access to PHP MyAdmin? We need to check some things in your BD to find the reason of the problem.

    Regards

    Avatar: Brown Media
    Brown Media
    Participant
    February 2, 2022 at 17:23

    Yes OFC!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 3, 2022 at 11:49

    Hello,

    Thank you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 3, 2022 at 17:03

    Hello,

    Check your single product now, please.

    Regards

    Avatar: Brown Media
    Brown Media
    Participant
    February 6, 2022 at 13:18

    Hi Olga!

    Thx its fixed, but i think its make an other mistake. i write an own code (custom.js) what make some variable product attribute into same row. Its works well before this fix. Its came up, when you select “Igen” of first option of this product: https://centrumoptika.hu/termek/tommy-hilfiger-szemuvegkeret-teljes-szemuveg-th-1747/

    JS code: jQuery(document).ready(function( $ ){
    $(“#pa_bal-szem-dioptria”).parent().parent().css(“display”,”none”);
    $(“#pa_jobb-szem-dioptria”).parent().parent().css(“display”,”none”);
    $(“#pa_pupilla-tavolsag-balpd”).parent().parent().css(“display”,”none”);
    $(“#pa_pupilla-tavolsag-jobbpd”).parent().parent().css(“display”,”none”);
    $(“#pa_vekonyitott-lencse”).parent().parent().css(“display”,”none”);
    $(“#pa_bal-szem-cylinder”).parent().parent().css(“display”,”none”);
    $(“#pa_jobb-szem-cylinder”).parent().parent().css(“display”,”none”);
    $(“#pa_bal-szem-tengely”).parent().parent().css(“display”,”none”);
    $(“#pa_jobb-szem-tengely”).parent().parent().css(“display”,”none”);

    $(“#pa_lencsevel-egyutt”).change(function (){
    if($(“#pa_lencsevel-egyutt”).val() == ‘igen’){
    $(“#pa_bal-szem-dioptria”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_jobb-szem-dioptria”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_pupilla-tavolsag-balpd”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_pupilla-tavolsag-jobbpd”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_vekonyitott-lencse”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_bal-szem-cylinder”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_jobb-szem-cylinder”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_bal-szem-tengely”).parent().parent().css(“display”,”inline-block”);
    $(“#pa_jobb-szem-tengely”).parent().parent().css(“display”,”inline-block”);
    }else{
    $(“#pa_bal-szem-dioptria”).parent().parent().css(“display”,”none”);
    $(“#pa_jobb-szem-dioptria”).parent().parent().css(“display”,”none”);
    $(“#pa_pupilla-tavolsag-balpd”).parent().parent().css(“display”,”none”);
    $(“#pa_pupilla-tavolsag-jobbpd”).parent().parent().css(“display”,”none”);
    $(“#pa_vekonyitott-lencse”).parent().parent().css(“display”,”none”);
    $(“#pa_bal-szem-cylinder”).parent().parent().css(“display”,”none”);
    $(“#pa_jobb-szem-cylinder”).parent().parent().css(“display”,”none”);
    $(“#pa_bal-szem-tengely”).parent().parent().css(“display”,”none”);
    $(“#pa_jobb-szem-tengely”).parent().parent().css(“display”,”none”);
    }
    });

    });

    Greetings,
    Áron

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