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Your current theme has errors. Reverting to default theme.

This topic has 20 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Eren Cankut AYTEKİN

Participant

July 4, 2019 at 17:24

Your current theme has errors. Reverting to default theme.(royal theme)i try 15-20 times.Please help me.İ need fast solution.Setup 2.step normally i write license key but this time directly go to dashboard.

Please, contact administrator
for this information.

#216614 Copied Theme version: royal

19 Answers

Olga Barlow

Support staff

July 4, 2019 at 17:49

Hello,

Provide us temporary Dashboard and FTP access to your site, please. We’ll check and help you. What version of our theme do you prefer to install?

Regards

#216619 Copied

Eren Cankut AYTEKİN

Participant

July 4, 2019 at 17:52

how do I open temporary ftp?a new version i want please

Please contact administrator
for this information.

#216620 Copied

Eren Cankut AYTEKİN

Participant

July 4, 2019 at 19:03

You can check what php version and extensions are needed for the theme to work and send them from the theme company.

Please contact administrator
for this information.

#216621 Copied

Olga Barlow

Support staff

July 5, 2019 at 07:26

Hello,

Go to Dashboard > Users > create a new user with admin permission for our support. You’ll be able to remove it once we finish the installation.
Contact your hosting provider to get FTP access to your WP installation. Provide this information in private content area. Also, tell me what Royal demo do you want to install https://www.8theme.com/demo/royal/preview/ ?

PHP version should be 5.6 or higher.

Regards

#216632 Copied

Eren Cankut AYTEKİN

Participant

July 8, 2019 at 19:16

i need travel ona page https://www.8theme.com/demo/royal/travel-one-page/?et_styles=0-1-1-7-0-1

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for this information.

#216755 Copied

Olga Barlow

Support staff

July 8, 2019 at 19:48

Hello,

Done.

Regards

#216762 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 12:21

Hello good people <3

i need theme setup but always have error this web site.Please help me i need setup this theme

Please contact administrator
for this information.

#216928 Copied

Olga Barlow

Support staff

July 11, 2019 at 13:26

Hello,

We installed theme for you time ago. Why did you remove it?
Your server does not meet theme requirements http://prntscr.com/odlr5b
Please, contact your hosting provider to change the server settings and then you won’t face error during theme installation.

Regards

#216942 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 14:02

i contact to hosting provider and fixed this.Now u can help me to the theme setup?

Please contact administrator
for this information.

#216950 Copied

Olga Barlow

Support staff

July 11, 2019 at 14:41

Hello,

Provide FTP access to this site, please.

Regards

#216954 Copied

Olga Barlow

Support staff

July 11, 2019 at 14:44

Hello,

We found that you already use a registered purchase code for other projects. Provide new purchase code that you want to activate for this project, please.

Regards

#216958 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 14:47

hi again.i write ftp information thx

Please contact administrator
for this information.

#216960 Copied

Olga Barlow

Support staff

July 11, 2019 at 14:58

Hello,

Ok. What about new purchase code for this new project? Check my previous reply.

Regards

#216963 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 14:58

problem still in progress theme not loading

#216964 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 15:02

purhcase code

Please contact administrator
for this information.

#216965 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 15:33

please help me i need this website setup theme.so so so important from me.This theme so cool and usefully.

#216970 Copied

Olga Barlow

Support staff

July 11, 2019 at 16:13

Hello,

Have already used this code for other projects:
http://www.durukuyumculuk.com
estegoldguzellikmerkezi.com
drerolkoc.com
It’s not allowed to use the same license for the different projects according to ThemeForest license policy https://themeforest.net/licenses/standard
Please, provide us with the individual licenses for each of these projects in other case you need to deactivate theme and leave only one site with our theme. If you don’t do this we will have to contact ThemeForest to lock your license.

Regards

#216974 Copied

Eren Cankut AYTEKİN

Participant

July 11, 2019 at 16:16

Woooww i see now. New learn this information thx to support.. İ can hande this thx

#216975 Copied

Olga Barlow

Support staff

July 11, 2019 at 16:32

Hello,

Ok. Register additional licenses at your account page http://prntscr.com/odoxo5
After that reply back and tell me what purchase code you want to use for the new project. We’ll be able to proceed with theme installation after that.

Regards

#216976 Copied
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