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Forum Replies Created

Viewing 30 posts - 20,611 through 20,640 (of 30,391 total)

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Olga Barlow

Participant

August 20, 2019 at 11:27

Hello,

In what place of the category do you want to show block: sidebar or before the products?
If you want to show the static block before the products http://prntscr.com/ov1lu2 use the category description area and static block shortcode. Sidebar area is common for all the product categories and the shop page, so it does not allow to show the different widgets there.

Regards

#219518 Copied In reply to: Add a different block on each category page.

Olga Barlow

Participant

August 20, 2019 at 11:23

Hello,

Find your MailChimp shortcode in the form settings to show the form http://prntscr.com/ov1isk Don’t add any scripts to newsletter content area, that area does not support scripts.

If you need to add any form to the header you can use top bar widget areas, if you want to add to footer use footer widget areas to add the form shortcode (Appearance > Widgets).

Regards

#219516 Copied In reply to: Newsletter

Olga Barlow

Participant

August 20, 2019 at 11:18

Hello,

Either you did not translate the correct string or did not use the correct place for the translation files or did not use the correct name of the translation file.
Provide WP Dashabord access to your site to check.

Regards

#219515 Copied In reply to: How can I add icons to the menu, like the Organic 01 theme?
Olga Barlow

Participant

August 20, 2019 at 11:04
Hello,

Add the following custom to child theme style.css

.header-xstore .menu-wrapper { width: 50%; }

Don’t forget to clear CDN cache after these changes.

Regards
#219512 Copied In reply to: The slider on my homepage has moved too much to the right
Olga Barlow

Participant

August 20, 2019 at 10:59

Hello,

The type of the header that you provided https://imgur.com/RfEWO11 is not standard, it’s the double menu http://prntscr.com/ov1562 Standard header type design is different.
To add menu there go to Appearance > Menus > create the menu and choose its location – right http://prntscr.com/ov15xa

To enable search go to Theme Options > Header > Search > choose the search position header http://prntscr.com/ov16o3

Regards
Regards

#219511 Copied In reply to: Help about the Header of Home page

Olga Barlow

Participant

August 20, 2019 at 10:54

Hello,

Go to Loco Translate > Plugins > XStore core > translate core plugin strings to what you need.

Regards

#219510 Copied In reply to: Add to cart translation when swatches are enabled

Olga Barlow

Participant

August 20, 2019 at 10:53

Hello,

Go to Theme Options > Shop > Empty cart content > translate the content.

Regards

#219509 Copied In reply to: Change Shp cart page text

Olga Barlow

Participant

August 20, 2019 at 10:52

Hello,

Provide us with Dashboard and FTP access to your site to check.

Regards

#219508 Copied In reply to: Shortcodes stopped working with Royal 6.0.0

Olga Barlow

Participant

August 20, 2019 at 10:41

Hello,

I don’t see any problem with that page https://gyazo.com/7d8a83abc5abb3d64796a575613a59ff
Could you describe the problem in more details? Provide screenshots for better understanding.

Regards

#219506 Copied In reply to: Lines are too big

Olga Barlow

Participant

August 20, 2019 at 10:39

Hello,

Ignore this message. We’ll release a new theme update of the Royal theme that fixes this issue with the update message.

Regards

#219505 Copied In reply to: Can not update Royal Core

Olga Barlow

Participant

August 20, 2019 at 10:37

Hello,

All the shortcodes were moved to Royal core plugin according to ThemeForest requirements.
Update Royal Core plugin to version 1.1 at least if you updated theme to 6.0 version. Don’t forget to install Redux and CMB2 plugins – plugins after the 6.0 update.

Regards

#219504 Copied In reply to: Shortcodes stopped working with Royal 6.0.0

Olga Barlow

Participant

August 20, 2019 at 10:36

Hello

6.0 is major update because of the Envato requirements to themes + moving of theme options from Option Tree to Redux. Most of the problems are caused by the customization of the child theme. Provide FTP access to the staging site to fix the child theme files according to changes in the child theme.

Regards

#219503 Copied In reply to: Problems with the new theme upgrade

Olga Barlow

Participant

August 20, 2019 at 10:25

Hello,

It’s related to Portfolio page. If you have a lot of the projects from some category, limited number and pagination on the portfolio page then click by the category filter http://prntscr.com/ov0kfb you’ll get projects of this category with pagination according to limit option. Before this fix, the projects for the category was disorganized, especially after going to the second page.

We don’t have an example on the demo because we don’t have a lot of projects there.

Regards

#219502 Copied In reply to: Use of et-cat GET param

Olga Barlow

Participant

August 19, 2019 at 18:22

Hello,

There are 2 ways to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/:
– auto-update
– via FTP
Choose the most suitable for you.

If you provide us with Dashabrod and FTP access to your site we’ll be able to help you with theme update if you are not sure about this.

Regards

#219478 Copied In reply to: Website mobile device problems

Olga Barlow

Participant

August 19, 2019 at 18:17

Hello,

Yes, size depends on the layout that you plan to use. Something suitable for our demo could not be suitable for your site if you change the layout/number of columns.
Glad to hear that problem is solved.

Regards

#219477 Copied In reply to: Images not loading on front page

Olga Barlow

Participant

August 19, 2019 at 18:14

Hello,

You don’t need the new purchase code for the production site if this is the same project. You can move the site to main domain but after moving the site navigate to XStore > deactivate and re-activate theme using the same purchase code.

Regards

#219471 Copied In reply to: Transfering a theme to a new domain?

Olga Barlow

Participant

August 19, 2019 at 18:12

Hello,

Actually, these strings should be in String translator without coping mentioned file to child theme. Could you, please, provide us with temporary Dashboard and FTP access to your site to check why you faced that problem?

Regards

#219470 Copied In reply to: How to translate theme settings with WPML
Olga Barlow

Participant

August 19, 2019 at 18:10
Hello,

You can do this by custom CSS. For example, add the following code to Theme options > Custom CSS

.content-product { border: 1px solid #e1e1e1; }

Regards
#219469 Copied In reply to: Border
Olga Barlow

Participant

August 19, 2019 at 18:06

Hello,

Yes, you can update the Revolution Slider plugin.

Regards

#219468 Copied In reply to: Slider Revolution 6.0.4 – New?

Olga Barlow

Participant

August 19, 2019 at 18:05

Hello,

Seems problem caused by WPRocket plugin and its CDN option http://prntscr.com/ouq7sv
Did you clear the CDN after theme and royal core plugin update?

Regards

#219467 Copied In reply to: Woocommerce 3.7
Olga Barlow

Participant

August 19, 2019 at 17:40
Hello,

Replace the previous code by this one

.quick-view-popup .product-info .price, .single-product-page .product-info .price, .single-product-page .product-info .price ins { float: none; }

Regards
#219466 Copied In reply to: After updated, theme (Legenda) contains outdated copies of some WooCommerce
Olga Barlow

Participant

August 19, 2019 at 15:27

Hello,

Enable WPBakery editor for the Static block https://d33v4339jhl8k0.cloudfront.net/docs/assets/5809d09590336070ba24798e/images/5b742c010428631d7a89ffd9/file-oP8zZyKOiB.jpg

Regards

#219452 Copied In reply to: Static blocks page don't work wp bakery

Olga Barlow

Participant

August 19, 2019 at 15:25

Hello,

Provide temporary WP Dashabord access to your site to check and help you.

Regards

#219451 Copied In reply to: After updated, theme (Legenda) contains outdated copies of some WooCommerce

Olga Barlow

Participant

August 19, 2019 at 15:20

Hello,

No, if you use the shop page content then you will get the text before the products. If you want to show the text below the products use the Theme Options > Shop > Product page layout > Shop Page Banner content to add the necessary text and Shop Page Banner position > choose at the bottom of the page.

Regards

#219449 Copied In reply to: Shop page, text and product question

Olga Barlow

Participant

August 19, 2019 at 15:10

Hello,

The version that you use is 5.4. The latest version is 5.5.2. You did not update theme.

Regards

#219448 Copied In reply to: Website mobile device problems

Olga Barlow

Participant

August 19, 2019 at 15:07

Hello,

There is no problem with the category description http://prntscr.com/ounkbq
I see that you added description for the category that does not have any product. Then you’ll get “no products found” page instead of the product category.

Regards

#219447 Copied In reply to: Can't display description in category page

Olga Barlow

Participant

August 19, 2019 at 15:02

Hello,

1) It happened because of the Minify HTML option of the Speed Booster Pack plugin http://prntscr.com/oungop Everything is ok once I disabled this option.

2) Don’t see any issue with the image http://prntscr.com/ounhmf Works fine.

3) Don’t see the problem with the price http://prntscr.com/ouni71

Regards

#219446 Copied In reply to: Products cannot be loaded

Olga Barlow

Participant

August 19, 2019 at 14:46

Hello,

I have changed the full to custom size 733×488 and don’t see the blur images. What size did you use?

Regards

#219443 Copied In reply to: Images not loading on front page

Olga Barlow

Participant

August 19, 2019 at 14:41

Hello,

Image removed. Check now.

Regards

#219442 Copied In reply to: SSL not working on homepage

Olga Barlow

Participant

August 19, 2019 at 12:41

Hello,

Provide link to your site and Dashboard access to check. I can’t find the reason by screenshot only.

Regards

#219436 Copied In reply to: Menu Background
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Viewing 20,640 results - 20,611 through 20,640 (of 30,391 total)

Viewing 30 posts - 20,611 through 20,640 (of 30,391 total)

← 1 2 3 … 687 688 689 … 1,012 1,013 1,014 →

Forum Replies Created

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