Problem caused by Speed Up – Optimize CSS Delivery plugin, if the plugin is enabled we can see error in console http://prntscr.com/qag3i0 So, contact plugin author to fix the issue.
Regards
Olga Barlow
Participant
December 13, 2019 at 17:24
Hello,
Provide us with link to page with the problem and Dashboard and FTP access to your site to check.
Regards
Olga Barlow
Participant
December 13, 2019 at 17:23
Hello,
Every product has option like Custom tab http://prntscr.com/qafy5b Use it to add the unique tab for the product.
Regards
Olga Barlow
Participant
December 13, 2019 at 16:56
Hello,
Did you try to connect to FTP by yourself using that access? Does it work for you?
Because we get the following http://prntscr.com/qafjt9
Regards
Olga Barlow
Participant
December 13, 2019 at 16:44
Hello,
Provide us with Dashboard and FTP access to your site, please.
Regards
Olga Barlow
Participant
December 13, 2019 at 16:14
Hello,
1) Fixed, check now.
2) Theme was updated but XStore core plugin – not http://prntscr.com/qadpco We have updated core plugin.
Regards
Olga Barlow
Participant
December 13, 2019 at 15:31
Hello,
Tell me what is the main difference for you between demo and design? We are not sure that it takes a lot of time to change the header layout according to demo if you about this. All the other sections on the home page are the same as on the PSD, you just need to add your images. Or I missed something else?
When I told that changes were made in version 5.0 and 6.0 I meant changes of the theme styles (CSS files – font-weight, paddings, margins, icon font) and system that creates header (header builder). So there is no way to import old json of header, for example, for the new version of the theme.
Could you tell me what exactly does not suit you in the latest version?
Regards
Olga Barlow
Participant
December 13, 2019 at 12:23
Hello,
User that you created does not have permission to check the backend and WPML setting. Please, change the user permissions.
Regards
Olga Barlow
Participant
December 12, 2019 at 18:57
Hello,
Have you installed all the required plugins? Does your server meet theme requirements?
Could you provide us with WP Dashboard and FTP access to your site to check and help you?
Regards
Olga Barlow
Participant
December 12, 2019 at 18:52
Hello,
Go to Appearance > Widgets > add the empty Text widget to Right and Left top bar widget area to remove default content.
Regards
Olga Barlow
Participant
December 12, 2019 at 18:49
Hello,
Replace that custom code by this one
@media only screen and (max-width:480px){
.product {
width: 50% !important;
}
.product-details .add_to_cart_button.btn {
max-width: 100%;
font-size: 10px;
}
}
Regards
Olga Barlow
Participant
December 12, 2019 at 18:39
Hello,
Do you want to exclude products from that category from displaying in that section? Do I understand you right?
Regards
Olga Barlow
Participant
December 12, 2019 at 18:29
Hello,
Nope, that PSD is the only one that we have. After improvements of the XStore WP theme in 5.0 and 6.0 versions the design of some elements was changed but we did not update PSD.
Regards
Olga Barlow
Participant
December 12, 2019 at 18:17
Hello,
Why do you use the Stretch row option for the menu static block http://prntscr.com/q9yiwh ?
It stretches the row out of the menu columns width that you set in menu settings http://prntscr.com/q9ylq5 . If you use Static block option to show mega menu that option (columns) just limits the mega menu block width.
Watch the video tutorial how to create mega menu using static block https://youtu.be/f07MBdnFPfk
Regards
Olga Barlow
Participant
December 12, 2019 at 18:00
Hello,
What about FTP? It also does not work. We need FTP host, FTP user, FTP pass. We don’t need cPanel, only FTP.
Regards
Olga Barlow
Participant
December 12, 2019 at 17:58
Hello,
Provide us with Dashboard access to check why it does not work for you.
XStore core plugin version is 1.5.4 on your site but XStore theme is 6.2.3 that is not enough, update theme to version 6.2.4 http://prntscr.com/q9d8q9
Regards
Olga Barlow
Participant
December 11, 2019 at 14:05
Hello,
If you prefer the ready single product templates and just want to show additional information you can create Static Block with the necessary content and then choose it in the product settings http://prntscr.com/q9bpyg
But if you want to implement exactly the same layout you may try a single product builder. It’s similar to header builder: drag&drop system, number of elements and their settings. The only difference is composing of the product layout: you need to add sections, choose sections width https://gyazo.com/47b07913e319fae007c3ac37c0f70d2e
Then just add the elements you need to sections you need. You can change sections position if you need https://gyazo.com/12ce95abd30c1aff26870f774f1b0421
Use Custom HTML elements to add the additional information for your products from the Static Blocks http://prntscr.com/q9bsoy
Regards
Olga Barlow
Participant
December 11, 2019 at 12:27
Hello,
It’s not related to theme, it’s WPML option. You need to sync menus if you change it for default language http://prntscr.com/q9a2g3
