Hello,

1) Provide us with link to your product where you have a problem and WP Dashboard access.
2) Did you add the product description using WPBakery builder and did not see it?
3) If you added product description did you also used the Tabs element while composing your product to show the product description?

Regards

Hello,

You are welcome.

Regards

Hello,

Sorry, but we are theme support. We are able to help you with bugs related to our theme or explain theme options. I don’t understand how the questions related to your personal development process of some third-party plugins related to theme support.

You are not allowed to develop any personal plugins based on plugins bundled with our theme, it’s illegal using of bundled plugins! All the plugins that you get including WPBakery page builder can be used only with our theme if you don’t have an extended license for that plugin and plugin author did not allow you to use it in your product https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

Hello,

Provide us also with FTP access, please. Can’t find the reason why it does not work for you, so need to check the files to test.

Regards

Hello,

Add the following code to Custom CSS and let me know if it helps

.swiper-custom-left,
.mpc-nav-preset--default .mpcslick-prev i {
  left: -90px;
}
.swiper-custom-right,
.mpc-nav-preset--default .mpcslick-next i {
  right: -90px;
}

.swiper-entry:hover .swiper-custom-left,
.mpc-carousel__wrapper:hover .mpc-nav-preset--default .mpcslick-prev i {
  left: -60px;
}

.swiper-entry:hover .swiper-custom-right,
.mpc-carousel__wrapper:hover .mpc-nav-preset--default .mpcslick-next i {
  right: -60px;
}

.swiper-custom-left,
.swiper-custom-right,
.mpc-nav-preset--default .mpc-nav__arrow i {
  width: 50px;
  height: 50px;
  top: calc(50% - 25px);
}

.swiper-custom-left:before,
.swiper-custom-right:before,
.hover-effect-slider .sm-arrow:before,
.mpc-nav-preset--default i:before {
  font-size: 20px
}

/ Arrows hovers /
.arrows-hovered .sm-arrow,
.arrows-hovered > .swiper-container .swiper-custom-left,
.arrows-hovered > .swiper-container .swiper-custom-right {
  top: calc(50% - 25px);
}

Regards

Hello,

1) To translate follow us text go to Appearance > Widgets > edit Instagram widget fields http://prntscr.com/qbl2fr

2) Loco translate > Plugins > Royal core plugin > if we translated the mentioned strings everything is ok.
3) Comments area of the post is translated http://prntscr.com/qbl4tb Could you, please, provide link to page where you still have issues with this?
4) Don’t change the text domain in style.css of the parent theme http://prntscr.com/qbljxl if you did not change them in all the existing files, for example http://prntscr.com/qblkum or translation file based on royal text domain won’t work.

Regards

Try to use WooCommerce translation files and English translation to change it.

Regards

Hello,

Theme archive is 5.5Mb + additional plugins (up to 50Mb in total depending on what of bundled plugins you decide to use). So, if your disk space is full we would recommend you attentively check all the files that you use there or maybe archives that you uploaded. Remove all the unnecessary files and archives that you probably have on your FTP.

Regards

Hello,

Add also the following code

.yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a::before, .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a::before, .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a.button::before, .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a.button::before {
    content: "\e930d";
}

Regards

You are welcome.

Regards

Hello,

1) Go to Pages > edit English translation of the page and change the page content https://gyazo.com/db68348a5983c227a2a63885318e289a

2) Use string translation to translate tabs title to PT http://prntscr.com/qbi1jk instead of the custom code in the child theme functions.php http://prntscr.com/qbi27s

Regards

Hello,

Probably the import of the menu images was failed. Try to re-add them manually for the “all departments” menu http://prntscr.com/qbgyyh We’ll check this issue to fix it for future installations.

Regards

Hello,

1) While we trying to install bundled plugin we get the following error http://prntscr.com/qbgil7 That means that your server does not allow to create the directory and install plugin because of writing limited permissions. We can’t install not just bundled plugin but even default WordPress plugin https://gyazo.com/7bf3519d80ab64d4d4be31296093309a As a rule, it’s not a very big problem because plugin could be installed via FTP but we can’t connect to your FTP using credentials that you provided http://prntscr.com/qbgkdr
I don’t know why it works for you and does not work for us. Maybe you provided the incorrect password or maybe your hosting has any other limits.

So, either contact your hosting provider and ask to fix the folder permissions to allow you to install plugin via WP Dashboard or install plugin via FTP if you can connect to your FTP without any issues. Download plugin here https://www.8theme.com/downloads/ extract plugin archive and copy extracted folder to wp-content/plugins on your server. Activate plugin from Dashboard after that.

2) You can create product categories and subcategories in Products > Categories. Choose the parent category for your subcategory while creating or editing.

Regards

Hello,

Go to Theme Options > Speed Optimization > Image Loading Type > Choose “default” > Save options. Let me know if it fixes the issue.

Regards

You are welcome.

Regards