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Viewing 30 posts - 19,381 through 19,410 (of 30,337 total)

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Olga Barlow

Participant

December 10, 2019 at 19:23

Hello,

No. Seems that problem is related to permalinks. Try to contact your hosting provider with this issue. Maybe .htaccess file does not have write permissions and that’s why your changes in the WP permalinks settings do not have any effect. Or you missed to change something in the DB while moving from the other server. Anyway, we are sure that it’s not the theme related problem.

Regards

#226559 Copied In reply to: Pagelinks do not load.
Olga Barlow

Participant

December 10, 2019 at 19:19
Hello,

Add the following code to Theme Options > Custom CSS

.et_b_header-menu.et_element-top-level .nav-sublist-dropdown .item-link:hover, .et_b_header-menu.et_element-top-level .item-design-dropdown .nav-sublist-dropdown ul > li > a:hover { color: #c62727; opacity: 1; }

Regards
#226558 Copied In reply to: How Change Text Color (Hover, Active) of Dropdown menu ?
Olga Barlow

Participant

December 10, 2019 at 19:06

Hello,

What do you mean by “create a Woocommerce product page layout with Bakery” ? WooCommerce does not have the editor of the products for the shop page. Are you talking about any banner that you want to add to the shop page or about single product description?

Regards

#226557 Copied In reply to: WP Bakery does not display content on refresh page for product page

Olga Barlow

Participant

December 10, 2019 at 18:26

Hello,

We have passed your issue to our developers. Waiting for their reply. I’ll inform you about their answer.

Regards

#226551 Copied In reply to: Images disappear on mobile

Olga Barlow

Participant

December 10, 2019 at 18:25

Hello,

Provide me the link to demo where you like the testimonials element layout. Because we used both Massive Addons element and our element depending on version design. So, I need to know which one you prefer.

Regards

#226550 Copied In reply to: Slider Testimonial.

Olga Barlow

Participant

December 10, 2019 at 18:24

Hello,

Could you, please, provide us with temporary Dashboard access to your site to check and help you?

Regards

#226549 Copied In reply to: Issues with the product categories at home page (Wedding theme)

Olga Barlow

Participant

December 10, 2019 at 17:36

Hello,

This widget is the default WooCommerce widget and our theme does not have any additional options for this. We can help you only in case it displays wrong number of products when our theme is enabled but correct number with the default WooCommerce theme – Storefront.
If filter works the same way with both themes (Legenda and Storefront) then you need to contact WooCommerce plugin support to get any suggestions for this, we can do nothing.

Regards

#226547 Copied In reply to: Major problem with product filtering

Olga Barlow

Participant

December 10, 2019 at 17:26

Hello,

The option that you are talking about is the variation images gallery. WooCommerce plugin does not have such option by default and we, unfortunately, we have not implemented such feature yet (but it’s present in our features list for future updates). At this moment you can implement this only using additional plugins, for example https://wordpress.org/plugins/woo-product-variation-gallery/ But we think that this plugin won’t be compatible with the custom gallery slider that we use for the single product, probably you will need to use the default WooCommerce gallery grid or submit additional customization request to WPKraken team to customize plugin to support our custom gallery slider.

Regards

#226546 Copied In reply to: Variation swatches

Olga Barlow

Participant

December 10, 2019 at 17:16

Hello,

1) Go to Appearance > Widgets > edit the widget content http://prntscr.com/q8wi7u
2) These settings are not related to our theme, these settings are WooCommerce settings. Contact WooCommerce plugin support to get help with this because it works the same way not just with our theme but with the default theme too http://prntscr.com/q8wlx4

Regards

#226545 Copied In reply to: Problem with translation

Olga Barlow

Participant

December 10, 2019 at 17:02

You are welcome.

Regards

#226543 Copied In reply to: How bold submenu?

Olga Barlow

Participant

December 10, 2019 at 17:00

Hello,

There is no option for this. It could be done by custom CSS. Provide us with link to your site and we’ll send you custom CSS to change it.

Regards

#226541 Copied In reply to: How Change Text Color (Hover, Active) of Dropdown menu ?

Olga Barlow

Participant

December 10, 2019 at 16:58

Hello,

Let us know once you finish and we’ll add the site. Good job!
We don’t have suggestions for the images. Our theme does not affect image, sometimes blur effect could appear if image is smaller than image block and is stretched to 100% but it’s not your case, image block is 288px and image is 300px, so it’s not stretched http://prntscr.com/q8wby2

Regards

#226540 Copied In reply to: Pixelated logo

Olga Barlow

Participant

December 10, 2019 at 16:52

Hello,

1) You used out of date version of the Visual composer http://prntscr.com/q8vflr , out of date version of the revolution slider. We have updated plugins.
2) We have installed cache plugin and it speeded up site, for example shop page loading time is 539 ms https://tools.pingdom.com/#5bbc2000f7000000 , it’s very fast http://prntscr.com/q8w9o0
But your home page size is huge – 35MB and of course page speed size is not very fast http://prntscr.com/q8w8jp Optimize images that you use on the home page using Tinypng online service or Tinypng plugin, it helps to save a lot, for example, we tested some your images http://prntscr.com/q8w7nl

So, our theme is not the reason of your speed issue but your content (images).

Regards

#226539 Copied In reply to: Site is very very slow when i active REDUX FRAMEWORK

Olga Barlow

Participant

December 10, 2019 at 14:03

Hello,

Provide us with Dashboard access to your site to check and help you.

Regards

#226535 Copied In reply to: View cart button issue+quantity translation

Olga Barlow

Participant

December 10, 2019 at 14:02

You are welcome.

Regards

#226533 Copied In reply to: Modify Header.php in child theme

Olga Barlow

Participant

December 10, 2019 at 14:02

You are welcome.

Regards

#226531 Copied In reply to: Installation

Olga Barlow

Participant

December 10, 2019 at 14:01

Hello,

Make sure that you created and chose wishlist page in plugin settings according to plugin docs https://docs.yithemes.com/yith-woocommerce-wishlist/free-settings/wishlist-page/

Regards

#226530 Copied In reply to: Wishlist
Olga Barlow

Participant

December 10, 2019 at 14:00
Hello,

That element is the Massive Addons element and we don’t have options to edit it.
We added the custom code to Custom CSS to display image above the text for the mobile

@media only screen and (max-width:480px){ .mpc-carousel-testimonial.mpc-align-items .mpc-testimonial { flex-direction: column; } }

But as we know there is no option in element settings to show dots instead of the arrows for the mobile because it requires not just CSS changes.

Regards
#226529 Copied In reply to: Slider Testimonial.
Olga Barlow

Participant

December 10, 2019 at 13:40

Hello,

Ok, we are glad to hear that the problem is solved.

Regards

#226528 Copied In reply to: Problem logo with new versione
Olga Barlow

Participant

December 10, 2019 at 13:38
Hello,

To remove border-radius just set it to 0 in Theme Options http://prntscr.com/q8ssr3
If you want to remove icon add the following code to Theme Options > Custom CSS because we don’t have option for this

.single_add_to_cart_button:before { display: none; }

Regards
#226527 Copied In reply to: Change image thumbnail proportions for a product category
Olga Barlow

Participant

December 10, 2019 at 13:32

Hello,

Problem was caused by the lazy loading of the logo, we have added logo to the exclusion in your plugin settings http://prntscr.com/q8sqht
Check page now.

Regards

#226526 Copied In reply to: A problem in Safari browser.

Olga Barlow

Participant

December 10, 2019 at 12:41

You are welcome.

Regards

#226520 Copied In reply to: Importing individual pages from other demos no longer possible in XStore?

Olga Barlow

Participant

December 10, 2019 at 12:40

Hello,

1) Read more about child theme and how to make changes there https://developer.wordpress.org/themes/advanced-topics/child-themes/

2) Use Insert Header and Footers plugin to add JS code in the header or footer. Then you won’t lose it if you decide to change theme.

Regards

#226519 Copied In reply to: Modify Header.php in child theme
Olga Barlow

Participant

December 10, 2019 at 12:38
Hello,

1) It was Custom CSS. We removed another font-family used in custom. Check now.

2) We have added the custom CSS below to your child theme style.css to hide it

.product-content .title { display: none; }

3) Add the Static block shortcode with the banner http://prntscr.com/q8rr9h to Shop page banner http://prntscr.com/q8rs1y (theme Options > WooCommerce > Shop > Shop page layout) or to product category description if you want to add it to product category, for example http://prntscr.com/q8rsn3

Regards
#226518 Copied In reply to: A few questions…
Olga Barlow

Participant

December 10, 2019 at 12:02

Hello,

1) Your support available until 2020-01-04. If you need information how to update support in future read the docs https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/

2) The latest version of Xstore theme is 6.2.4, XStore Core plugin – 1.5.4, it was released 05.12.2019 https://xstore.8theme.com/update-history/
We release regular theme updates (every week as a rule) to fix minor issues and implement improvements.

Regards

#226514 Copied In reply to: Xstore update and Xstore Core Update

Olga Barlow

Participant

December 10, 2019 at 11:58

Hello,

I see, yes out of date plugins could be the reason of the issue. Try to keep all the bundled plugins up to date. To get updated version you can disable and remove the plugin and go to Appearance > Install plugins to install the new version. Or use plugin archive from the downloads page https://www.8theme.com/downloads to update via FTP.

Regards

#226513 Copied In reply to: XStore Core Plugin Fail

Olga Barlow

Participant

December 10, 2019 at 11:56

Hello,

Oh, sorry, missed that you use WooPress, not XStore theme. WooPress does not have such option, you are right. Provide us with WP Dashboard and FTP access to your site and we’ll try to help you.

Regards

#226512 Copied In reply to: Brands filter widget aviod empty brands

Olga Barlow

Participant

December 10, 2019 at 11:39

Hello,

1) What type of permalinks do you use? Could you provide us with WP Dashboard access to your site? To check the problem in more detail.

2) Have you created translation files and translated theme https://www.8theme.com/demo/docs/woopress/Theme_Translation/Base_Theme_Translation.html ? Did you use Loco Translate or PoEdit?

Regards

#226511 Copied In reply to: View cart button issue+quantity translation

Olga Barlow

Participant

December 9, 2019 at 18:44

Hello,

We don’t need your GoDaddy account access or cPanel file manager.
Provide us with simple information:
FTP host, FTP username and FTP password in the private content area to proceed with update.

Regards

#226495 Copied In reply to: Upgrading 2.8 Royal to Current

Olga Barlow

Participant

December 9, 2019 at 18:36

Hello,

Yes, this is a known the issue of those who use the wrong archive. Please, read the post https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error and use WP theme archive instead of the whole package.

Regards

#226493 Copied In reply to: Installation
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Viewing 19,410 results - 19,381 through 19,410 (of 30,337 total)

Viewing 30 posts - 19,381 through 19,410 (of 30,337 total)

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