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Viewing 30 posts - 19,381 through 19,410 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2019 at 10:02

    Hello,

    Provide us with temporary Dashboard access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2019 at 09:59

    Hello,

    We have added the custom class for the row with the categories and the custom CSS with z-index for this row to page custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 19:29

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 19:24

    Hello,

    Go to Theme Options > Header builder and remove the widget elements from the top header area. Watch video tutorial on how to edit header using header builder https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 19:23

    Hello,

    No. Seems that problem is related to permalinks. Try to contact your hosting provider with this issue. Maybe .htaccess file does not have write permissions and that’s why your changes in the WP permalinks settings do not have any effect. Or you missed to change something in the DB while moving from the other server. Anyway, we are sure that it’s not the theme related problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 19:19

    Hello,

    Add the following code to Theme Options > Custom CSS

    .et_b_header-menu.et_element-top-level .nav-sublist-dropdown .item-link:hover, .et_b_header-menu.et_element-top-level .item-design-dropdown .nav-sublist-dropdown ul > li > a:hover {
        color: #c62727;
        opacity: 1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 19:06

    Hello,

    What do you mean by “create a Woocommerce product page layout with Bakery” ? WooCommerce does not have the editor of the products for the shop page. Are you talking about any banner that you want to add to the shop page or about single product description?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 18:26

    Hello,

    We have passed your issue to our developers. Waiting for their reply. I’ll inform you about their answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 18:25

    Hello,

    Provide me the link to demo where you like the testimonials element layout. Because we used both Massive Addons element and our element depending on version design. So, I need to know which one you prefer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 18:24

    Hello,

    Could you, please, provide us with temporary Dashboard access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 17:36

    Hello,

    This widget is the default WooCommerce widget and our theme does not have any additional options for this. We can help you only in case it displays wrong number of products when our theme is enabled but correct number with the default WooCommerce theme – Storefront.
    If filter works the same way with both themes (Legenda and Storefront) then you need to contact WooCommerce plugin support to get any suggestions for this, we can do nothing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 17:26

    Hello,

    The option that you are talking about is the variation images gallery. WooCommerce plugin does not have such option by default and we, unfortunately, we have not implemented such feature yet (but it’s present in our features list for future updates). At this moment you can implement this only using additional plugins, for example https://wordpress.org/plugins/woo-product-variation-gallery/ But we think that this plugin won’t be compatible with the custom gallery slider that we use for the single product, probably you will need to use the default WooCommerce gallery grid or submit additional customization request to WPKraken team to customize plugin to support our custom gallery slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 17:16

    Hello,

    1) Go to Appearance > Widgets > edit the widget content http://prntscr.com/q8wi7u
    2) These settings are not related to our theme, these settings are WooCommerce settings. Contact WooCommerce plugin support to get help with this because it works the same way not just with our theme but with the default theme too http://prntscr.com/q8wlx4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 17:02

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 17:00

    Hello,

    There is no option for this. It could be done by custom CSS. Provide us with link to your site and we’ll send you custom CSS to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 16:58

    Hello,

    Let us know once you finish and we’ll add the site. Good job!
    We don’t have suggestions for the images. Our theme does not affect image, sometimes blur effect could appear if image is smaller than image block and is stretched to 100% but it’s not your case, image block is 288px and image is 300px, so it’s not stretched http://prntscr.com/q8wby2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 16:52

    Hello,

    1) You used out of date version of the Visual composer http://prntscr.com/q8vflr , out of date version of the revolution slider. We have updated plugins.
    2) We have installed cache plugin and it speeded up site, for example shop page loading time is 539 ms https://tools.pingdom.com/#5bbc2000f7000000 , it’s very fast http://prntscr.com/q8w9o0
    But your home page size is huge – 35MB and of course page speed size is not very fast http://prntscr.com/q8w8jp Optimize images that you use on the home page using Tinypng online service or Tinypng plugin, it helps to save a lot, for example, we tested some your images http://prntscr.com/q8w7nl

    So, our theme is not the reason of your speed issue but your content (images).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 14:03

    Hello,

    Provide us with Dashboard access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 14:02

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 14:02

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 14:01

    Hello,

    Make sure that you created and chose wishlist page in plugin settings according to plugin docs https://docs.yithemes.com/yith-woocommerce-wishlist/free-settings/wishlist-page/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 14:00

    Hello,

    That element is the Massive Addons element and we don’t have options to edit it.
    We added the custom code to Custom CSS to display image above the text for the mobile

    @media only screen and (max-width:480px){
        .mpc-carousel-testimonial.mpc-align-items .mpc-testimonial {
            flex-direction: column;
        }
    }

    But as we know there is no option in element settings to show dots instead of the arrows for the mobile because it requires not just CSS changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 13:40

    Hello,

    Ok, we are glad to hear that the problem is solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 13:38

    Hello,

    To remove border-radius just set it to 0 in Theme Options http://prntscr.com/q8ssr3
    If you want to remove icon add the following code to Theme Options > Custom CSS because we don’t have option for this

    .single_add_to_cart_button:before {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 13:32

    Hello,

    Problem was caused by the lazy loading of the logo, we have added logo to the exclusion in your plugin settings http://prntscr.com/q8sqht
    Check page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 12:41

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 12:40

    Hello,

    1) Read more about child theme and how to make changes there https://developer.wordpress.org/themes/advanced-topics/child-themes/

    2) Use Insert Header and Footers plugin to add JS code in the header or footer. Then you won’t lose it if you decide to change theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 12:38

    Hello,

    1) It was Custom CSS. We removed another font-family used in custom. Check now.

    2) We have added the custom CSS below to your child theme style.css to hide it

    .product-content .title {
        display: none;
    }

    3) Add the Static block shortcode with the banner http://prntscr.com/q8rr9h to Shop page banner http://prntscr.com/q8rs1y (theme Options > WooCommerce > Shop > Shop page layout) or to product category description if you want to add it to product category, for example http://prntscr.com/q8rsn3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 12:02

    Hello,

    1) Your support available until 2020-01-04. If you need information how to update support in future read the docs https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/

    2) The latest version of Xstore theme is 6.2.4, XStore Core plugin – 1.5.4, it was released 05.12.2019 https://xstore.8theme.com/update-history/
    We release regular theme updates (every week as a rule) to fix minor issues and implement improvements.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 10, 2019 at 11:58

    Hello,

    I see, yes out of date plugins could be the reason of the issue. Try to keep all the bundled plugins up to date. To get updated version you can disable and remove the plugin and go to Appearance > Install plugins to install the new version. Or use plugin archive from the downloads page https://www.8theme.com/downloads to update via FTP.

    Regards

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Viewing 30 posts - 19,381 through 19,410 (of 30,391 total)
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