Hello,

1) Check all the enabled plugins and disable all the plugins that you don’t really use. Don’t keep them enabled just in case.
2) What number of product do you use at your shop page and for the Product slider elements if you use them on your pages? If you have problems with request amount then we would not recommend you to use Infinite scroll plugin, disable it and reduce number of products at the shop page to 12-15
3) Change server and cache plugin settings to fix these items http://prntscr.com/qc5q95

All the requirements are listed here https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Your params should be no less than mentioned limits.

Regards

Hello,

Do you use any third-party plugins for the product images or product galleries or any custom code in child theme functions.php related to product images?
Try to disable third-party plugins that do not come bundled with our theme one by one and check the single product and check child theme functions.php file looking for the third-party code. Probably one of them causing the issue.

Regards

Hello,

Please, don’t post a lot of questions without numeration because we could miss something.
It would be much appreciated if you post your questions in ordered list 1)… 2) … etc.

1) How can I get rid of this part? – Go to Static Blocks and edit footer static block. Watch video tutorial on how to create footer using Static blocks https://youtu.be/gY-x4m47Duo
2) Read Contact Form 7 docs to get answer to your question https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/ or contact them on the support forum if server settings are ok and server mail log is empty but you still have issues with this https://wordpress.org/support/plugin/contact-form-7/
3) Go to Pages > edit your front page > edit section that you show on the screenshot according to your needs (change elements at all or just edit element settings to change the products to show)
4) Please, follow the Contact form 7 documentation, you have a link to the docs in the email settings area if you check it http://prntscr.com/qc4xaf Add the shortcodes of the fields that you used in your contact form to necessary areas if you want to get them. Or watch video tutorials for the Contact form 7.

Regards

Hello,

Because before sync you had around 1000 strings but now 1600+. Some strings were moved to XStore Core plugin (Loco Translate > Plugins > XStore core) and new strings were added.
To translate empty cart content go to Theme Options > WooCommerce > Shop > Empty cart content. Let me know what other strings from the frontend are missing?

Regards

Hello,

Where to check? I can’t find topic where you provided this info.

Regards

Hello,

Have you watched our video https://gyazo.com/75ff090c1be82b930dfc2c3191292b47 ?
You can edit the Revolution slider from the backend only. Please, read Revolution slider documentation attentively, watch their video tutorials for better understanding.

Regards

Hello,

1) Seems your translation files were not updated and after Sync some strings are still missing http://prntscr.com/qc2y2b

2) Some header elements like search could be translated from the header builder http://prntscr.com/qc33q3

Regards

Hello,

There is some bug with Lazy Loading type. Use either LQIP or Default until we fix the problem in the next theme update.

Regards

Hello,

1) Provide us with link to page where you use the Instagram element but it does not display images.
2) Edit slider > Slide Options > Background https://gyazo.com/d7dfbb1c11116084c68f0a2a921221b0
Follow the slider documentation to get more information about Revolution slider options https://www.themepunch.com/slider-revolution/slide-background/

Regards

Hello,

1) Access to Dashboard denied http://prntscr.com/qc0hu5 Add our IP to whitelist!
2) Provide us also with FTP access.
3) Autoupdate does not work for the bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . You can update them using FTP method https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello,

There is no such file in theme. Single product builder is part of the XStore Core plugin. We would not recommend to make any changes directly in core plugin files because you will lose them after plugin update.

Regards

Hello,

Provide us with screenshot of the issue. We don’t see the problem with sending message on your contacts page http://prntscr.com/qbnu4u or saving contact form in the backend https://gyazo.com/767bc3d1526e399e2c2a3942e44e7214

Regards

Hello,

Try now.

Regards

Hello,

Single product builder includes all the default WooCommerce elements: short description, product tabs that include product description, reviews, additional information, product gallery etc. WooCommerce displays the full description in tab, so yes, you need to add the tab to show it.

Regards

Hello,

1) What plugin did you try to update? We tried to update one of the plugins and did not face any notices http://prntscr.com/qbn6ir
2) Contact plugin author and make sure that you used correct classes to make plugin work http://prntscr.com/qbn7kz We think that you need to use the following selectors http://prntscr.com/qbnaem
3) Read theme docs about site speed optimization https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards