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Wishlist icon not showing - by Rowan Keizer

This topic has 13 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

Rowan Keizer

Participant

December 13, 2019 at 07:28

Since the Wishlist update, the wishlist icon does not seem to show on my product images next to add to cart and quick view like it used to?

#226693 Copied Theme version: Latest WooCommerce version: Latest

12 Answers

Rose Tyler

Support staff

December 13, 2019 at 09:03

Hello,

I can’t open your site, unfortunately. Is there any restriction by IP?
Please provide a screenshot of the problem.
Make sure that you are using latest versions of the theme and Core plugin.
Provide us with temporary wp-admin access also.

Regards

#226706 Copied

Rowan Keizer

Participant

December 13, 2019 at 09:41

No there is no restriction on any IP address that I am aware of? Login details within Private area.

1. For some reason I am getting this message when I try to update WP Bakery? – https://prnt.sc/qa8eex
2. Please see screenshot of Wishlist icon not showing – https://prnt.sc/qa8gnz

Please contact administrator
for this information.

#226711 Copied

Rose Tyler

Support staff

December 13, 2019 at 12:19

Hello,

1) Please follow this article to update the plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update Read more – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
2) We were able to open your site, but can’t access dashboard – https://prnt.sc/qaavi6
Please let us know versions of the theme, core, and wishlist + screenshots of your settings for the wishlist. The latest version of XStore should be fully compatible with the latest version of the wishlist plugin. Right now, we cant reproduce the problem on our test site.
Waiting for your reply.

Regards

#226723 Copied

Rowan Keizer

Participant

December 17, 2019 at 08:57

Hi there;

I have updated the theme, as well wishlist, etc, and it is still not showing.
I have also asked my service provider to sort out the issue with the access not denied. Please see details in PCA.

Also, please see screenshots of Wishlist settings

https://prnt.sc/qbwcgh
https://prnt.sc/qbwcq6
https://prnt.sc/qbwcyc

Please contact administrator
for this information.

#226954 Copied

Rowan Keizer

Participant

December 17, 2019 at 09:24

Also, WP Bakery does not want to update? It keeps saying I need a license.

#226955 Copied

Olga Barlow

Support staff

December 17, 2019 at 13:11

Hello,

1) Access to Dashboard denied http://prntscr.com/qc0hu5 Add our IP to whitelist!
2) Provide us also with FTP access.
3) Autoupdate does not work for the bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . You can update them using FTP method https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#226958 Copied

Rowan Keizer

Participant

December 18, 2019 at 19:20

Thank you. I am not sure what I am doing wrong, but I caanot seem to update the WPBakery. Also, the Wishlist icon seems to be a heart on the product picture now.

I have added your IP to the Whitelist, and also FTP details in PCA. Thanks.

Please contact administrator
for this information.

#227104 Copied

Olga Barlow

Support staff

December 19, 2019 at 11:32

Hello,

We have updated WPBakery. Check the wishlist now.

Regards

#227145 Copied

Rowan Keizer

Participant

December 19, 2019 at 13:03

Thank you, however it seems that the Wishlist icon is still not showing? Please see – https://prnt.sc/qd16cf

#227156 Copied

Rose Tyler

Support staff

December 19, 2019 at 13:15

Hello,

Please clear all cache and check one more time – https://prnt.sc/qd1dkb http://prntscr.com/qd1dy8

Regards

#227158 Copied

Rowan Keizer

Participant

December 19, 2019 at 20:20

Perfect, thank you.

#227186 Copied

Rose Tyler

Support staff

December 20, 2019 at 08:08

Hello,

You’re welcome!

Regards

#227204 Copied
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