The problem was related to the calling of some default WP script. But we checked that everything works fine even without it, so we removed that line of the code. Replace xstore/framework/admin.php file on the main domain from the temporary domain if you have already installed xstore there.
Maybe ask you admin and try to make a redirect for the old site to the home page or to the shop page of the new site to allow users to search for the products they are interested in.
Regards
Olga Barlow
Participant
December 24, 2019 at 12:16
Hello,
We have created header for you using the header builder. Check, please. Search by SKU works with a full SKU number http://prntscr.com/qf4lg9 and partial.
To speed up the search and your site:
1) Disable all the plugins that you don’t use. Every additional plugin slows down the site.
2) Use cache plugin (we installed W# total cache but you can choose any other you like)
3) Reduce the server response time
4) Make sure that DB structure is optimized.
Regards
Olga Barlow
Participant
December 24, 2019 at 11:17
Hello,
FTP is ok, thanks. Why don’t you update PHP version? 5.6 version of the PHP will cause issues for you. It’s out of date version.
Also, we face the following error very ofter http://prntscr.com/qf42ll Once we try to open some backend page we get that error first and the page appears only after reloading. Could you, please, fix it also? Because it missing impossible to update the theme with such loading of the backend.
Regards
Olga Barlow
Participant
December 24, 2019 at 11:16
Hello,
It’s because you used products as the menu items. We have hidden images. Check now.
Regards
Olga Barlow
Participant
December 24, 2019 at 11:04
Hello,
Check images alignment now. What about arrows: do you want to remove them or they just should be aligned?
We have created Header Templates to allow users to import some basic structure and there is no need to start from the scratch.
Have you watched the video tutorials? Have you used main menu element and choose what menu to show in element settings? Could you please provide WP Dashboard access to your site to check and help you?
Regards
Olga Barlow
Participant
December 23, 2019 at 22:16
Hello,
You are welcome.
Regards
Olga Barlow
Participant
December 23, 2019 at 22:14
Hello,
Go to Theme Options > Speed Optimization > Image loading > choose LQIP instead of Lazy loading > Save options.
Regards
Olga Barlow
Participant
December 23, 2019 at 19:18
Hello,
1) I suppose that your issue with the fatal error was caused by your changes in wp-config file, for example we checked it and found the following https://prnt.sc/qetklj – some “to” word and incorrect quotes. If you make any changes be careful and make a double check because it could cause errors.
Where? I did not find any Private content with FTP, only WP Dashboard access. Could you be so kind to send me link to topic where you provided FTP or link to your reply with FTP?
Warning that you show on your video is from Ultimate Addons plugin, we can do nothing with it. Make sure that you use the latest version of the UA plugin (version 3.19).
Regards
Olga Barlow
Participant
December 23, 2019 at 17:22
Hello,
1) Thanks for the FTP but you provided access to empty directory http://prntscr.com/qesj3i We need access to your WP installation, so check the destination folder for the FTP user that you provided.
2) PHP version is still 5.6 http://prntscr.com/qesjry You can check it in the WooCommerce > System status.
Regards
Olga Barlow
Participant
December 23, 2019 at 16:45
Hello,
Don’t you understand me? We can do nothing without FTP. Provide us with FTP access to your site to allow us to enable WP debug and find out why your site is down and fix it.
Regards
Olga Barlow
Participant
December 23, 2019 at 16:30
Hello,
Do you want to show for all the users who visit your site from the desktop notice that site is for mobile devices only or what? Could you provide us with the example for a better understanding on what you are trying to implement?
Regards
Olga Barlow
Participant
December 23, 2019 at 16:19
Hello,
Did you read my previous message? Provide us with FTP access to your site to check the issue in more detail, please!
Regards
Olga Barlow
Participant
December 23, 2019 at 16:19
Hello,
Check now.
Regards
Olga Barlow
Participant
December 23, 2019 at 15:42
Hello,
Sorry, I’m not sure that I understand you. What should see the users who visit your site from the desktop (notebook, iMac etc)?
Regards
Olga Barlow
Participant
December 23, 2019 at 15:41
Hello,
1) Ajax search results speed depends on server response time and optimized structure of your DB. When you type anything site generates requests to get results and if your server response is quick then you get them immediately. On your site it takes up to 8s to get response http://prntscr.com/qeqs3m and compare to our demo where it takes up to 200ms only http://prntscr.com/qeqvsi So, contact your hosting provider and ask them to reduce the server response time.
2) Our theme does not have search by category title, only by the products, product SKU, pages, posts. If you want to have any other types of search (by category title, tags etc) you need to look for additional plugin or submit additional customization requests to WPKraken team.
Reagards
Olga Barlow
Participant
December 23, 2019 at 15:29
Hello,
1) Have you chosen the necessary language in Settings > General > Site language?
2) Have you placed theme translation files to wp-content/languages/themes folder?
3) What way to translated theme did you choose: Loco Translate plugin or poEdit?
Regards
Olga Barlow
Participant
December 23, 2019 at 15:25
You are welcome.
Regards
Olga Barlow
Participant
December 23, 2019 at 15:24
Hello,
Provide us with FTP access to your site to check the issue in more detail, please.
Hello,
1) It does not show the different products fter reloading, it looks that you tap logo link while trying to reload page and are redirected to the home page instead of the reloading.
2) If you use the Ajax pagination you don’t get page 2 or 3 in the page title because system loads additional products using Ajax requests without page reloading. If you reload page you are redirected to real page 2 or 3 to keep you at the same position and WooCommerce displays that you are on page 2 or 3 at the breadcrumbs. We can’t change it because we use the default WooCommerce breadcrumbs function.
Regards
Olga Barlow
Participant
December 23, 2019 at 11:04
Hello,
1) We can’t guarantee the compatibility of our theme with all the existing plugin. Sometimes either theme or plugin should be customized.
2) Could you explain in more detail what exactly does not work? Provide as many details as you can to allow us to reproduce the issue by your description.
3) Have you checked if everything works as expected with the default WP theme like Storefront, for example?
4) Provide us with temporary Dashboard and FTP access to your site to check if we could fix the problem directly in theme files or you should submit additional customization request.
Regards
Olga Barlow
Participant
December 23, 2019 at 10:47
Hello,
Try to create header using header builder https://youtu.be/RbdKjQrFnO4
Let me know if search by SKU works fine when header is created with header builder and when you use search element of the header builder. Keep in mind that the default header structures will be removed soon and the header builder will the main option to build header.
Or provide us with temporary Dashboard access to your site if you need help with header creation.
