2 problem - by Cagkan - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: Cagkan
    Cagkan
    Participant
    December 20, 2019 at 12:34

    http://medusasilver.com/wp-content/uploads/2019/12/test2.png
    https://medusasilver.com/wp-content/uploads/2019/12/test.png

    Hi,

    I have 2 problems for now. The first one does not show thumbnails in the search link.
    secondly, I can’t remove the “search” button on the basket page and payment page.

    Thank you.

    13 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2019 at 12:53

    Hello,

    1) Provide us with Dashboard and FTP access to your site to check the issue with the product thumbnails.

    2) Edit the Cart and Checkout pages (Pages > edit page) and disable sidebar for these pages in Layout Options http://prntscr.com/qdiyno

    Regards

    Avatar: Cagkan
    Cagkan
    Participant
    December 20, 2019 at 19:05

    2. okey thank you.

    Is it healthy to write ftp access here?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2019 at 20:23

    Hello,

    Use Private Content area, only support staff and you have access to that area. We need access to WP installation folder only and you’ll be able to change the pass once we finish.

    Regards

    Avatar: Cagkan
    Cagkan
    Participant
    December 20, 2019 at 21:51

    oky.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2019 at 10:41

    Hello,

    Please provide wp-admin access also.

    Regards

    Avatar: Cagkan
    Cagkan
    Participant
    December 21, 2019 at 11:02

    oky..

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2019 at 13:08

    Hello,

    I can’t log in – http://prntscr.com/qdxtgd Please check.

    Regards

    Avatar: Cagkan
    Cagkan
    Participant
    December 21, 2019 at 13:20

    oky. now working.

    Please contact administrator
    for this information.
    Avatar: Cagkan
    Cagkan
    Participant
    December 21, 2019 at 17:35

    When do you fix the problem. estimated.

    Regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2019 at 17:37

    One of our technicians will be able to check this problem on Monday (due to the weekend). Please do not change credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2019 at 10:56

    Fixed. Please clear cache and check now.

    Regards

    Avatar: Cagkan
    Cagkan
    Participant
    December 23, 2019 at 09:55

    Thank you. now working.

    Regards..

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 23, 2019 at 10:24

    Hello,

    You are welcome.

    Regards

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