Forum Replies Created

Viewing 30 posts - 17,971 through 18,000 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 13:30

    Hello,

    Our developers finaly found time to start work on your request but there is error on your site http://prntscr.com/s0iqhf Could you fix it to allow us proceed?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 13:23

    Hello,

    Go to Theme Options > Header builder > edit the cart element and translate text there http://prntscr.com/s0il5h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 13:19

    Hello,

    1) Fixed. Check.
    2) So when? If you use Infinite scroll at the shop page OR if you use the Products WPBakery element? Provide link to page with issue.
    3) This should be checked by the WooCommerce Advanced Product Labels plugin author if they are able to make the element for the WPBakery grid builder. As I told you before we don’t have any special labels.
    4) Fixed. Check.
    We have updated theme files and XStore core files. So, move them to your production site if everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 12:37

    Hello,

    I don’t see any product on your site http://prntscr.com/s0hm9o
    Could you provide us with short video of the problem using Gyazo gif tool for a better understanding of your issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 12:34

    Hello,

    You are welcome.
    Edit the column width http://prntscr.com/s0hkbt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 12:01

    Hello,

    I did not update WooComemerce. You have a number of additional plugins for WooCommerce and I’m not sure if they are compatible. So, make sure and update WooCommerce plugin by yourself, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 12:00

    Hello,

    Use the following custom to change it

    .woocommerce-error, .mc4wp-error, .dokan-error, .dokan-alert-warning {
        background-color: #f45656;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 11:40

    Hello,

    Everything was fine yesterday, after theme update. Have you cleared the CDN cache? Is everything fine with your CDN and server?
    I have enabled WP debug on your site and logged in to your Dashboard. I found the following notices https://gyazo.com/d31dfafff6d1ded1a5cd99fe7c3cfbda

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 11:34

    Hello,

    Yes, 6.2 version does not have commpatibility issues.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 11:30

    Hello,

    That text is untranslated only if the Wordfence Security plugin is enabled. So, contact plugin support to find out how to translate string because I still don’t see it in plugin translation files https://wordpress.org/support/topic/cant-translate-error-the-username-or-password-you-entered-is-incorrect/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 11:03

    Hello,

    Just drag and drop the tabs element below the Related products element http://prntscr.com/s0fmvo
    Can’t you drag the tabs element?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 11:00

    Hello,

    Our theme does not have the setting to hide that area if the cart is empty, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 10:51

    Hello,

    I don’t see any frame on your site for the video that you used, so I don’t understand the problem. Could you provide screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 10:07

    Hello,

    That’s strange but I have visited the mentioned category and don’t see empty subcategories any more. Could you check if you still have any empty categories? Maybe WooCommerce database update solved the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2020 at 08:59

    Hello,

    Are you talking about this image from your screenshot http://prntscr.com/s0cx0c ?
    I don’t see it on your products http://prntscr.com/s0cxt9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 19:24

    Hello,

    Works. Problem was caused by compatibility with one of your third-party share plugins.
    You are using a lot of third-party plugins and I suppose not all of them are compatible with the Legenda theme because your shop page does not look very nice. I would recommend you to check the list of third-party plugins that you use and disable unnecessarily.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:57

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:57

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:52

    I have updated your paren theme and enabled core plugin and then everything is ok. Probably your widgets are messed up, that’s why go to Apperance > Widgets > check if all the widgets are at place if not move the necessary widgets from Inactive widgets area to appropriate widget areas.

    You renamed theme folder, that’s why auto-update is not your method to update the theme. You need to do this via FTP. Disable XStore core plugin, extract xstore folder with a new version to themes folder on your server and then rename it to your theme name. After that update XStore core plugin and enable it.
    It helps you to avoid fatal errors in the future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:38

    Hello,

    As I can see version of theme that you are using is 6.2.1 http://prntscr.com/rzzv4p
    That’s why you can’t enable the latest version of the XStore core plugin because it’s not suitable for the theme version that you use.

    Please, login to your Cloudflare account to allow us to update CDN after theme update http://prntscr.com/rzzuko

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:31

    Hello,

    XStore is a modern theme and yes, it’s advanced than Legenda.
    XStore has live options from WP Customizer, there are more options for the detailed customization of many theme aspects. XStore includes header builder, variation swatches, variation gallery, single product builder. It supports 2 page builders: WPBakery and Elementor.

    Both themes are WooCommerce themes and both support the WPBakery, so, don’t think that you will spend a lot of time to switch, maybe a few days or week, depending on your skills. Probably it will be the re-creation of the home page (or other pages if you used specific Legenda elements like product categories or something not the default WPBakery elements) using XStore elements and footer creation. You can create staging site(full copy of the existing) to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:23

    Hello,

    Provide us with FTP access to your site and we’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 18:21

    Hello,

    It’s not located in theme. Code is located in the XStore Core plugin.
    Actually you can use Mini cart promo message area to add mentioned buttons http://prntscr.com/rzzgsm

    <div class="row">
    <div class="col-md-6">
    <a class="btn active" href="http://your_domain/shop/">Shop</a>
    </div>
    <div class="col-md-6">
    <a class="btn" href="http://your_domain/cart/">View Cart</a>
    </div>
    </div>

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:59

    Hello,

    If you use the single product builder you can use the Custom HTML element to add the custom reviews shortcode. In case you use the default layout you can try to do this using WooCommerce visual hooks in child theme functions.php https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:55

    Hello,

    That translation comes from XStore Core plugin. Go to Loco Translate > Plugins > XStore core > finish translation of all the frontend elements related to header (mobile and desktop) like log in/registration, categories on mobile etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:51

    Hello,

    1) Sorry but the time of email sending is not related to theme. Contact your hosting provider about mail settings etc.

    2) The checkout, cart, my account, shop pages are the WooCommerce plugin default pages, not our theme pages https://docs.woocommerce.com/document/woocommerce-pages/
    We are not developers of the WooCommerce plugin, we are developers of theme and can help you with theme settings only. So, please, contact author of the plugin that you use to add/remove additional fields or at least WooCommerce support. They should be able to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:44

    Hello,

    First of all, you are using out of date version of the XStore theme and child theme with customized woocommerce files http://prntscr.com/rzyqth Once we switch to parent theme I don’t see issues http://prntscr.com/rzysgy It looks that your customization caused the problem with the related products slider.

    Actually, I would recommend you to create a staging site (full copy of the production) and update theme, plugins, WP there to latest versions and then check which of changed files causes the issue. Once everything is updated, the problem is fixed then move updated files to production site to be up to date.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:37

    Hello,

    If you updated both theme and plugin to the latest versions (theme – 6.3.1, XStore core plugin – 2.3.1) you should not have mentioned error. It could appear only if the theme or plugin is not an appropriate version.
    Make sure that you really updated both. Or provide us with WP Dashboard and FTP access to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:32

    Hello,

    At this moment the user can visit the cart if he clicks at the cart title http://prntscr.com/rzyl9b
    If you want to add any other additional buttons it requires additional customization. You can submit a customization request here to get a quote.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2020 at 17:29

    Hello,

    Sorry, but it requires additional scripts customization if you want to have working accordion. Submit customization request here if you need help with special element like accordion widget. Our basic support does not include additional customization.

    Regards

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Viewing 30 posts - 17,971 through 18,000 (of 30,391 total)
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