Scared something will go wrong - by ycs7a

This topic has 11 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: ycs7a
    ycs7a
    Participant
    April 15, 2020 at 11:38

    Hi,

    I am scared something will go wrong. Can you please update my website: WordPress and Royal theme and Woocommerce.

    I am sorry to ask you this, but I would be very happy if you can. Thank you kindly.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: ycs7a
    ycs7a
    Participant
    April 15, 2020 at 12:55

    I received this message when trying to update the Royal Core:

    ‘Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature’

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 15, 2020 at 15:17

    Hello,

    Check now.

    Regards

    Avatar: ycs7a
    ycs7a
    Participant
    April 16, 2020 at 10:49

    Hi, now the website does not show but keeps loading. Is that also your experience?

    Avatar: ycs7a
    ycs7a
    Participant
    April 16, 2020 at 10:49

    I get a 404-error:

    Error 504 Ray ID: 584cfed91972fa34 • 2020-04-16 09:49:17 UTC

    Avatar: ycs7a
    ycs7a
    Participant
    April 16, 2020 at 11:07

    Now it says: Service Temporarily Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
    Web Server at ____

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 16, 2020 at 11:40

    Hello,

    Everything was fine yesterday, after theme update. Have you cleared the CDN cache? Is everything fine with your CDN and server?
    I have enabled WP debug on your site and logged in to your Dashboard. I found the following notices https://gyazo.com/d31dfafff6d1ded1a5cd99fe7c3cfbda

    Regards

    Avatar: ycs7a
    ycs7a
    Participant
    April 16, 2020 at 11:55

    Thank you, I have deactived BackupBuddy now.

    The website seems to be working now again. Were you able to update Woocommerce without issues? Thank you kindly

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 16, 2020 at 12:01

    Hello,

    I did not update WooComemerce. You have a number of additional plugins for WooCommerce and I’m not sure if they are compatible. So, make sure and update WooCommerce plugin by yourself, please.

    Regards

    Avatar: ycs7a
    ycs7a
    Participant
    April 16, 2020 at 12:51

    If the WordPress and Royal versions are the most up to date, then I will do this (I will make a backup).

    Do you mean the following plugins?

    Plugin Tested up to WooCommerce version
    Facebook for WooCommerce unknown
    Mollie Payments for WooCommerce unknown
    Product Enquiry for WooCommerce unknown
    Variation Swatcher for WooCommerce unknown
    WooCommerce Filter Plus unknown
    WooCommerce Multilingual unknown
    YITH WooCommerce Dynamic Pricing and Discounts unknown
    YITH WooCommerce Wishlist unknown

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 16, 2020 at 14:01

    Hello,

    Yes, I meant these plugins. Make a backup and then try to update.

    Regards

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