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Forum Replies Created

Viewing 30 posts - 1,741 through 1,770 (of 30,391 total)

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Olga Barlow

Participant

March 9, 2022 at 18:43

Hello,

Could you, please, provide us with the server error logs and FTP access? We’ll check the issue in more detail.

Regards

#319292 Copied In reply to: Console errors in Header Builder: multiple headers problem

Olga Barlow

Participant

March 9, 2022 at 16:53

Hello,

You can create menu from Appearance > Menus, watch how to create mega menu https://youtu.be/f07MBdnFPfk but use Elementor instead of the WPBakery https://www.8theme.com/documentation/xstore/support/static-blocks/ . After that go to Theme Options > Header builder > add the menu element to the header area and choose the menu you would like to show there. You can watch the video tutorials of the header builder here https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

You can create product categories from Products > Categories. If you need to add categories to shop page sidebar go to Appearance > Widgets > add the Product categories widget to Shop sidebar.

Regards

#319289 Copied In reply to: Configuration Template in website – cost

Olga Barlow

Participant

March 9, 2022 at 16:41

Hello,

Add our email to FB dev to allow us to check your settings because we don’t have access to that at this moment.

I don’t see your app in the list of our google console. Could you, please, provide us with screenshot of your Authorized redirect URIs for example https://gyazo.com/3ac3ceb7392f37860b3fa2c0657be15d ?

Your redirect will be
https://cbsms.co.uk/my-account/google/oauth2callback

Regards

#319288 Copied In reply to: Google and Facebook Login Not Working, Any Help Appreciated

Olga Barlow

Participant

March 1, 2022 at 17:52

Hello,

You are welcome.

Regards

#318744 Copied In reply to: Dark theme issue with clear all filters once activated a filter in shop sidebar

Olga Barlow

Participant

March 1, 2022 at 17:14

Hello,

You are welcome. We’ll be waiting for your reply.

Regards

#318736 Copied In reply to: Problem with Promo Text translation

Olga Barlow

Participant

March 1, 2022 at 17:14

Hello,

Go to Appearance > Widgets > add the Apply all filters widget or Active product filters widget.

Regards

#318735 Copied In reply to: Dark theme issue with clear all filters once activated a filter in shop sidebar

Olga Barlow

Participant

March 1, 2022 at 17:12

Hello,

In this case you can submit additional customization request here because we don’t have a built-in option for this. Sorry but it’s possible to implement only by additional customization.

Regards

#318734 Copied In reply to: gallery option not working on mobile …….

Olga Barlow

Participant

March 1, 2022 at 15:35

Hello,

Just upload transparent image in the variation gallery http://recordit.co/WdHs7maTL4

Unfortunately, there is no way to make it full width without additional JS customization.

Regards

#318724 Copied In reply to: gallery option not working on mobile …….

Olga Barlow

Participant

March 1, 2022 at 15:00

Hello,

Take my apologies for the delay in answering.
Seem that your site is not available https://gyazo.com/c93c4df129bd9daa121ce1078acc02fd

Regards

#318722 Copied In reply to: Are the cache settings I’m using for Xstore’s new theme correct?

Olga Barlow

Participant

March 1, 2022 at 14:53

Hello,

Add transparent image to variation gallery of your variation https://gyazo.com/38e88e2c6158862b5e0eb1761ae5a402
Then you’ll get this layout https://gyazo.com/e95ba2656a362895b3e0847db50c6a4f

Regards

#318721 Copied In reply to: gallery option not working on mobile …….

Olga Barlow

Participant

March 1, 2022 at 14:25

Hello,

We are still looking for a solution for the Draft saving. But it’s not fixed. So, please, just don’t save theme options like Draft, use Publish option. Then you won’t have any issues.

Regards

#318719 Copied In reply to: After saved draft, customizer not loading

Olga Barlow

Participant

March 1, 2022 at 14:23

Hello,

1) Cache plugin or cache tool that you use does not have the option to separate desktop and mobile cache. It causes the mentioned issue. In this case, keep the Mobile optimization option disabled https://gyazo.com/98889e6216993b278147fa88163a51a3

2) Could you, please, provide screenshot or video of the issue for a better understanding of the images that do not work?

Regards

#318718 Copied In reply to: Header keeps on breaking

Olga Barlow

Participant

March 1, 2022 at 13:32

Hello,

Yes, it should work after that. Anyway, once you solve the js error then reply back and we’ll check the translation.

Regards

#318715 Copied In reply to: Problem with Promo Text translation

Olga Barlow

Participant

March 1, 2022 at 12:51

Hello,

Theme and bundled plugins updated. Check now.

Regards

#318713 Copied In reply to: Xstore Core display plugin not found update

Olga Barlow

Participant

March 1, 2022 at 12:12

Hello,

It depends on what custom code you have in your child theme and what custom file you copied there. It’s difficult to tell you what was the reason of the issue if we did not see that.

Regards

#318708 Copied In reply to: New categories are not showing ok on the frontend

Olga Barlow

Participant

March 1, 2022 at 12:10

Hello,

WP Admin access does not work. Provide us with username and password of the WP Dashboard.

Regards

#318707 Copied In reply to: next page link is worong and last page is fail

Olga Barlow

Participant

February 28, 2022 at 18:17

Hello,

I checked your product and don’t see the problem https://gyazo.com/3d2ce196f8ed4ec7b4bb6d93bfd2f245

Regards

#318678 Copied In reply to: Error happened when you try to add a product to cart from mobile

Olga Barlow

Participant

February 28, 2022 at 18:06

Hello,

I checked your site and don’t see problem https://recordit.co/5RRVEv6D14
Could you, please, explain in more detail?

Regards

#318677 Copied In reply to: 8theme Filter product by price don’t show or don’t work

Olga Barlow

Participant

February 28, 2022 at 17:57

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#318676 Copied In reply to: Using Brands in WPBakery Grid Builder crashes any page

Olga Barlow

Participant

February 28, 2022 at 17:43

Hello,

Added custom. Check now.

Regards

#318673 Copied In reply to: Blog hovering with button when clicking on read more.

Olga Barlow

Participant

February 28, 2022 at 17:26

Hello,

Maybe I did not understand what exactly you want to implement. Do you mean that you want to hide the product gallery that you added here https://gyazo.com/7638ffe86d226a1c4c54bef0cbe06c7c once you choose the variations? And show only featured image of the variation https://gyazo.com/963c9865fe31f60fcca70fe55429eb28 ?

Regards

#318671 Copied In reply to: gallery option not working on mobile …….

Olga Barlow

Participant

February 28, 2022 at 16:29

Hello,

Provide us with link to page with the issue, please, because I don’t see problem https://gyazo.com/94f557acd93d2f0a284095d56ce3bae4

If the problem appears with the child theme only then you have something custom code there that causes the issue. Provide us with WP Dashboard and FTP access and we’ll check which one.

Regards

#318667 Copied In reply to: New categories are not showing ok on the frontend

Olga Barlow

Participant

February 28, 2022 at 16:15

Hello,

You can disable sidebar in Theme Options > WooCommerce > Single product builder > Layout https://www.awesomescreenshot.com/image/23133517?key=43334b2919245aa4b8d72bddd3e84e4d

Regards

#318663 Copied In reply to: Cannot increase width for composite products

Olga Barlow

Participant

February 28, 2022 at 15:44

Hello,

We don’t have emails for these purposes. So, use any email that you need. We just need a username and password to log in.

Regards

#318661 Copied In reply to: Xstore Core display plugin not found update

Olga Barlow

Participant

February 28, 2022 at 15:42

Hello,

Ok. Do you need help with new site installation?

Regards

#318660 Copied In reply to: Shop page 500 error / Product Page Right Space

Olga Barlow

Participant

February 28, 2022 at 15:39

Hello,

It related to WooCommerce, not to the theme. So, contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#318659 Copied In reply to: Automatic Emails – Confirmation and dispatch to customers from woocommerce

Olga Barlow

Participant

February 28, 2022 at 15:33

Hello,

Do you want to display that this way https://gyazo.com/c451dfcf099b97b0aa516d8a5a0164b0 ?

Regards

#318658 Copied In reply to: Blog hovering with button when clicking on read more.

Olga Barlow

Participant

February 28, 2022 at 15:30

Hello,

To add language and currency switcher you need an additional plugin. Do you plan to use WPML? Add the WPML switchers to Left and right widget areas. Move the My account element into the connection block next to Widget areas https://recordit.co/dYJ6PWBBeD

Regards

#318657 Copied In reply to: Bringing back lang/currnecy menu and shift over the ‘My Account’ button

Olga Barlow

Participant

February 28, 2022 at 15:15

Hello,

Use the classic widget view and Product categories classic widget https://gyazo.com/360bcf17aace07eeacd2bb8f3d8ecfd1
Check now.

Regards

#318653 Copied In reply to: Product categories filter in sidebar has no heirarchy despite being enabled

Olga Barlow

Participant

February 28, 2022 at 15:07

Hello,

Could you, please, provide screenshot of categories that you want to sort by name for better understanding?

Regards

#318651 Copied In reply to: Mobile menu categories ordering by name
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Viewing 1,770 results - 1,741 through 1,770 (of 30,391 total)

Viewing 30 posts - 1,741 through 1,770 (of 30,391 total)

← 1 2 3 … 58 59 60 … 1,012 1,013 1,014 →

Forum Replies Created

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