Google and Facebook Login Not Working, Any Help Appreciated

This topic has 15 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • 14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2022 at 10:02

    Hello,

    Thanks for using our theme.
    Please read this article and watch videos – https://xstore.helpscoutdocs.com/article/87-google-login All these settings work fine on our demos.

    Regards

    Avatar: cbsms
    cbsms
    Participant
    March 7, 2022 at 18:04

    Hello Rose,

    Thank you for the reply,

    I have followed the videos completely however, I’m getting errors that I listed.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2022 at 11:26

    Hello,

    Add our email to the developers’ list of the google app to check the settings in more detail. Also, provide us with WP Dashboard access to your site.
    Also, check this topic – https://www.8theme.com/topic/facebook-login-api-issues/

    Regards

    Please contact administrator
    for this information.
    Avatar: cbsms
    cbsms
    Participant
    March 8, 2022 at 19:25

    Hello again,

    Thanks again for the reply and assistance,

    I have followed everything in the link you provided regarding facebook but still not avail.

    In regards to Google – I believe I added you to the account. I will create Dashboard access now.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 9, 2022 at 16:41

    Hello,

    Add our email to FB dev to allow us to check your settings because we don’t have access to that at this moment.

    I don’t see your app in the list of our google console. Could you, please, provide us with screenshot of your Authorized redirect URIs for example https://gyazo.com/3ac3ceb7392f37860b3fa2c0657be15d ?

    Your redirect will be
    https://cbsms.co.uk/my-account/google/oauth2callback

    Regards

    Avatar: cbsms
    cbsms
    Participant
    March 9, 2022 at 19:15

    Facebook requires username or account, email doesn’t seem to work.

    I have attached screenshots of all the details.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 9, 2022 at 23:20

    Hello,

    Add Olga Barlow user to your FB dev. Also, provide us with FTP access.

    Regards

    Avatar: cbsms
    cbsms
    Participant
    March 12, 2022 at 19:20

    Hello,

    Apologies for the late reply,

    I have submitted you for Facebook Dev access. I have also created FTP access

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2022 at 08:04

    Hello,

    Thanks for the reply. Our technicians team doesn’t work during the weekend. Please be patient, you will get a reply soon.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 14, 2022 at 22:58

    Hello,

    I checked your FB settings and you added incorrect https://gyazo.com/a0b2078e9506b8dd42aa28052bb2e1fe but it should be https://cbsms.co.uk/my-account//facebook/int_callback/ and also this field is required.

    But I can’t check the login option because your site gives fatal error https://gyazo.com/1cf517a883bedcde715a586815549346 Could you, please, contact your hosting provider to fix that error? After that reply back and we’ll continue.

    Regards

    Avatar: cbsms
    cbsms
    Participant
    March 15, 2022 at 17:59

    Hello,

    This has now been correctly (the fatal error)

    I will check the details on Facebook – Thank you for the assistance

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 16, 2022 at 12:56

    Hello,

    Ok.
    1) FB login works ok.
    2) Google login does not work because you added the wrong Google client id or Google client secret. You paste the same in both fields but they should be different. So, check your app and add correct information there to allow Google registration.

    Regards

    Avatar: cbsms
    cbsms
    Participant
    March 16, 2022 at 18:07

    Hello Olga,

    Thank you ever so much for helping with this and I can confirm that Facebook does indeed work. Google details have been changed however, it still appears to not be working.

    I have attached screenshots of the settings and permissions (to see if I’ve granted them properly).

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 16, 2022 at 19:29

    Hello,

    Check the google login now.

    Regards

  • Viewing 15 results - 1 through 15 (of 15 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.