After saved draft, customizer not loading

This topic has 7 replies, 5 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: ProvideLK
    ProvideLK
    Participant
    October 31, 2021 at 17:59

    After change website color and somethings, I save that changes with SAVE DRAFT. Then I close browser tab and now customizer not loading. I was tried with incognito and clear all caches and use another browser but it’s not loading.. I’m not using any caching plugins.

    6 Answers
    Avatar: ProvideLK
    ProvideLK
    Participant
    October 31, 2021 at 19:23

    [SOLVED] – Deactivate X Store Core Plugin & load customizer. Finally it’s loaded. after I discard my drafts and reactivate X Store Core.. It’s Fixed… So….Please check and. fix this bug. Thank u.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 1, 2021 at 14:25

    Hello,

    Yes, issue appeared because you saved theme options as Draft. Our developers are working to fix this issue. Follow our updates.

    Regards

    Avatar: Ezak
    Ezak
    Participant
    November 13, 2021 at 08:37

    .

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 09:11

    Hello @Ezak,

    There is no ready solution yet. But our developers are working on “After saved draft, customizer not loading” problem.

    Regards

    Avatar: gdd
    gdd
    Participant
    February 28, 2022 at 23:04

    Is there still no fix for this? I’ve purchased this theme for many of my clients sites in the past year or 2, and now I’m concerned about this issue. This has just happened to a site I just launched a week ago. I did what the OP did and deactivated the core, refreshed customizer, clicked “discard change”, then reactivated the core and it seems to have worked.

    I worry if this has caused any other issues that I won’t see until I go through the entire site. Luckily it happened on staging and not live. I’m afraid to implement this to live. I’d like to find out if this is being resolved still.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 1, 2022 at 14:25

    Hello,

    We are still looking for a solution for the Draft saving. But it’s not fixed. So, please, just don’t save theme options like Draft, use Publish option. Then you won’t have any issues.

    Regards

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