We are sorry but individual site optimization is outside the scope of our support. We can help you only with theme options. If you need help with site optimization you can submit the request to WPKraken team.
Regards
Olga Barlow
Participant
May 8, 2020 at 17:42
Hello,
Please, describe in more detail what do you mean by “doesn’t end up elements in carousel” ?
Maybe provide screenshot for better understanding.
Regards
Olga Barlow
Participant
May 8, 2020 at 17:39
You are welcome.
Regards
Olga Barlow
Participant
May 8, 2020 at 17:38
Hello,
Do you want to add margin-left for your slide content http://prntscr.com/sdauay ? Or you want to change the alignment of the slide content?
Let’s make everything clear:
completely all the texts (even paragraphs) should be #67b5a0 , right?
You installed the WPBakery demo content during demo content installation, that’s why you can’t edit it using Elementor and have to create pages content from scratch.
There are 2 tabs at the demo contact import http://prntscr.com/sdae87
Regards
Olga Barlow
Participant
May 8, 2020 at 17:06
Hello,
2) No, there is no need to create all the menus using static blocks. We use Static blocks in the menu for the desktop mega menu layout only.
Using header builder you can choose in the Main menu, Secondary menu, Mobile menu settings what menu to show there, for example http://prntscr.com/sda466 That’s why default theme locations are deprecated.
It means that you may create multiple menus at Appearance > Menus and then using header builder elements to show them in different places. Also, for the mobile menu, we would recommend creating separate menu that will have the default structure with items and subitems http://prntscr.com/sda7bs instead of the mega menu. Then you will get the same accordion type as on our demo.
Here you can watch the video tutorials for the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
3) Yes, some of our customers use Ubermenu. In this case you will need to disable our options for the menu (Theme Options > General > Theme Menu Options) and use the uber menu shortcode inside HTML Block header element to display the menu.
Regards
Olga Barlow
Participant
May 8, 2020 at 16:12
Hello,
If you change files of the main theme be ready that you will lose your changes after theme update. That’s why we don’t recommend changing of parent theme files. Read here about child theme https://www.8theme.com/documentation/docs/child-theme/ You can find it in theme package or download from the Downloads page https://www.8theme.com/downloads
Before installation go to Theme Options > Import/Export > export theme options. After that install and activate child theme and go to Theme Options > Import/Export > import options file and reload page without saving settings (It’s important – don’t save settings after import!).
After that you can copy changed files to child theme. Use it if you want to add any custom functions or custom CSS styles.
Regards
Olga Barlow
Participant
May 8, 2020 at 15:55
Hello,
1) Our customers share their partial translations. The number of translated strings may vary because we got them from clients and many of them translated just strings necessary for them. You can use these translations. You need to place translation files to the folder mentioned on the screenshot https://prnt.sc/sd58i6
Either wp-content/languages/themes/ or wp-content/languages/loco/themes/
DO NOT place files to wp-content/themes/xstore/languages/
If you use translation files from our clients don’t forget to update them https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
2) You did you answer my question from one of the previous messages. Do you plan to sell products from the Amazon?
Provide me screenshot or would better short video of the error that you get. I need to understand how to reproduce the error to find out what could be the reason of it.
WooCommerce error log (WooCommerce > Status > Logs) display fatal error caused by Stripe plugin http://prntscr.com/sd98rb, not by WooZone.
And could you, please, tell me how long do you work with WordPress? I need to know this to understand how detailed my instructions should be.
Regards
Olga Barlow
Participant
May 8, 2020 at 12:42
Hello,
1) 502 error? Or what error? Provide screenshot, please.
2) Go to Theme Options > Header builder > edit the connection block and remove newsletter element if you don’t want to show it or edit its settings according to your needs http://prntscr.com/sd56uq
Go to Dashboard > Updates > click Check Again button and update for the Royal core should appear there.
OR
Disable the plugin, remove it and install via Appearance > Install plugins. You’ll get the updated version.
OR
Download the latest version of plugin here https://www.8theme.com/downloads
Regards
Olga Barlow
Participant
May 8, 2020 at 11:33
Hello,
Would you be so kind to check the theme settings first before contacting us? Your logo was broken http://prntscr.com/sd2y7e I just re-added the logo and don’t see any problems with it.
1) Do you still get the 502 error or error from the WooZone plugin?
2) If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ In case you don’t need demo content then just don’t install it, skip that step and install only necessary plugins via Appearance > Install plugins (XStore core and page builder are required, all the other plugins you may install depending on options you need)
Also, during demo content installation you can also manage what content you want to install, for example https://gyazo.com/7958fa40dc8458c4dd2c626939946d7b
3) Provide me screenshot of that popup for better understanding.
2) Provide screenshot, please, for better understanding. By default, our theme does not have such kind of messages. Maybe you use some third-party plugin that adds this? Did you try to disable third-party plugins and check if you still have the mentioned message?
Regards
Olga Barlow
Participant
May 8, 2020 at 10:23
Hello,
PSDs were sent to your registration email.
Regards
Olga Barlow
Participant
May 8, 2020 at 09:51
Hello,
The problem was related to this option https://prnt.sc/sd1zps It should be disabled.
You can reduce the Max input vars limit to 5000-10000. It should be enough.
Try FB login now.
Do you want to add the description before the products block? Go to Pages > Shop page > edit page and add the necessary content to shop page content.
You can use Product category description (Products > Categories > edit category) to display the description for the product categories. XStore also supports this.
Regards
Olga Barlow
Participant
May 7, 2020 at 22:54
Hello,
Provide us with WP Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
May 7, 2020 at 22:53
Hello,
Provide us with WP Dashboard and FTP access to your site to check and help you.
