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Viewing 30 posts - 17,311 through 17,340 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:58

    Hello,

    What exactly is broken? Could you provide screenshots, please, for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:56

    Hello,

    Check the WooCommerce documentation how to set up the shipping methods https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:52

    Hello,

    I can’t give you code to fix it by screenshot only. Provide me with a link to this page to inspect it and give you a solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:44

    Hello,

    Exclude responsive.css and large-resolution.css from minification and combination. There are no other recommendations at this moment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:37

    Hello,

    We were able to reproduce the mentioned issue on our test installation. We’ll fix this bug in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 14:08

    Hello,

    Maybe we are talking about different problems because you mixed a few on them in this one topic, that’s why we ask to create separate topics for the different problems.
    Create a staging site (full copy of the production one) and provide us with WP Dashboard and FTP access + link to page with the issue and screenshot of the problem. We’ll check the problem and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 14:04

    Hello,

    This OpenSSL version is required to activate the theme. As I can see you successfully passed this step. Not sure why it is undefined instead of the version. Provide FTP access to check what could be the reason of that notice. By the way, you may proceed with the demo content installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 13:36

    Hello,

    There is no such built-in hover effect in our theme. You can implement this by additional CSS customization only. For example add the code below to Theme Options > Custom CSS and check the single product page

    .single-product-custom-widget-area  .content-product:hover .image-swap, .related-products .content-product:hover .image-swap {
        display: none;
    }
    .single-product-custom-widget-area .content-product:hover .product-content-image .wp-post-image, .related-products .content-product:hover .product-content-image .wp-post-image{
       -webkit-transform: scale(1.08);
        -ms-transform: scale(1.08);
        transform: scale(1.08);
    }
    .single-product-custom-widget-area .content-product .product-content-image .wp-post-image,
    .related-products .content-product .product-content-image .wp-post-image{ 
        transition: all .2s;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 13:21

    Hello,

    There is no such option to make all the products at the same height. If you want to align the add to cart button I would suggest you to disable variation swatched on the grid at the swatched settings and hide rating using following custom CSS

    .content-product .star-rating {
        display: none;
    } 

    Then all the products will have only title, price and add to cart button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 13:13

    Hello,

    1) To reduce the space between product images on your screenshot go to Customizer > WooCommerce Product images > change the product thumbnails width according to the product grid block width. Read more about product images size in the WooCommerce documentation https://docs.woocommerce.com/document/fixing-blurry-product-images/

    2) If the categories field is empty this element automatically displays products from all the categories, using other settings you can choose the type of products and their order http://prntscr.com/sfbadv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 11:43

    Hello,

    10. Ok, we’ll try to add this option in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 11:33

    Hello,

    I suppose because the link to logo comes to the staging site and was removed http://prntscr.com/sf97eu
    Go to Theme Options > Header builder > Logo and choose the correct logo from your media library > save the settings and check the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 11:27

    Hello,

    1) Use integer http://prntscr.com/sf906i
    2) Could you, please, enable the default WP theme Storefront, for example, and check if you also have the same issue with the admin bar. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 11:16

    Hello,

    “chrome latest version.” – can you tell me what version? Maybe provide a screenshot.
    Did you try the mobile menu using another device?
    We should be able to replicate the issue from our side using a mobile device to find the reason of the problem and fix it. We won’t be able to fix the problem by the video in case we can’t test the issue and all the possible fixes using our mobile devices.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 11:12

    Hello,

    Is the https://monstedcykler.dk/ your staging site? Or you want to update the production site without staging site update?

    What username should we use to log in to your WP Dashboard? You missed that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 10:57

    Hello,

    Problem is not related to our theme because we found the report about the same issue on the WooCommerce MPGS plugin support forum https://wordpress.org/support/topic/fatal-error-3440/
    You see our plugin in the Stack trace because we use that default WooCommerce function get_total(). It seems that the mentioned plugin is the reason of the error and it causes the problem not just in WooCommerce plugin files but also in our plugin files because we also use that function.
    Try to disable the mentioned plugin and proceed to checkout again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 09:18

    Hello,

    Do you use WPML or Loco Translate to translate your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 07:51

    Hello,

    We would recommend you use Loco Translate plugin to translate theme and XStore core plugin directly from the admin panel if you did not work with the translations before. It will be much easier than using poEdit for you.

    1) Go to Plugins>Add new> install and activate the Loco Translate plugin
    2) Go to Loco Translate>Themes> select the XStore theme. Press “Add new language” > choose the language you need and System location for the translation files http://prntscr.com/sf4s5w . Translate strings and Save your changes.

    If you still have any issues with translation provide us with WP Dashboard access to your site in the Private content area and tell us what strings are still missing after your translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 9, 2020 at 10:10

    Hello,

    Do you use the built-in single product template or single product builder?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 9, 2020 at 10:09

    Hello,

    Do you want to add this text for the empty cart or for the cart with products or for both?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 9, 2020 at 09:56

    Hello,

    Thank you for your topic!
    You can submit a customization request to the customization team here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 9, 2020 at 09:54

    Hello,

    Provide us with WP Dashboard and FTP access to your site. Also, provide server error logs. If you got 500 error then some errors should be in server error logs that help to find the reason of the issue and solve it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 9, 2020 at 09:52

    Hello,

    Don’t change the plugin files because you will lose them after plugin update. Use plugin translation files if you want to translate or just change any texts https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:52

    Hello,

    Update theme to latest version 6.3.3 http://prntscr.com/sdcz1g and XStore core plugin to version 2.3.3.
    Video tutorial here https://youtu.be/xMEoi3rKoHk
    Provide us with WP Dashboard and FTP access in the Private content area only after theme update, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:46

    Hello,

    XStore core version that you use does not suit theme version. If you installed XStore Core version 2.3.3 you need to update your theme to version 6.3.3 – to latest version.
    Update theme and try the import again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:43

    Hello,

    You are welcome.
    Don’t forget about the text color for the sticky header http://prntscr.com/sdcw8a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:34

    Hello,

    Edit the Sticky header bg color https://gyazo.com/2b35b01197d15873426c3ee79dbdf84e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:32

    Hello,

    Read the WooCommerce documentation to find out how to add the product categories to menu https://docs.woocommerce.com/document/docs-menus/#section-6
    Watch our video tutorial if you want to create mega-menu https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:29

    Hello,

    Try any other mobile device. Do you still the mentioned issue? Because we also tested using Chrome and any issues as you can see. So, maybe that is just a local glitch. Do you use up to date version of Chrome?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2020 at 19:24

    Hello,

    Filter by attribute widget displays all the terms that were created for this attribute http://prntscr.com/sdck4u
    There is no option to choose what terms to show there.
    If you don’t like the filter widget you can remove it in Appearance > Widgets > Shop sidebar

    Regards

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Viewing 30 posts - 17,311 through 17,340 (of 30,391 total)
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