Forum Replies Created

Viewing 30 posts - 1,651 through 1,680 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 18:59

    Hello,

    I created footer using Elementor and disabled WPBakery page builder. There is no need to keep enabled 2 page builders, it slows down the site speed.

    Also, I enabled modification and optimization settings in the cache plugin.
    Score of your site is B https://tools.pingdom.com/#5fe4f85487800000

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 18:20

    Hello,

    You are welcome.
    I think that our developers will be able to improve the option. So, just submit feature request.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 17:50

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 17:34

    Hello,

    Could you, please, send us pem file instead of ppk? And also tell us FTP username that we should use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 16:07

    Hello,

    We fixed this issue in 8.1.2 theme update. So, wait for the update, it will be available within 1-2 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 16:03

    Hello,

    This is not related to our theme. It’s Elementor elements, so contact Elementor support to get help with this https://wordpress.org/support/plugin/elementor/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 16:00

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 15:58

    Hello,

    I got your idea. I have passed that to our developers. Follow our updates. We’ll try to implement this thing in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 15:17

    Hello,

    Provide us with WP Dashboard and FTP access to your staging site. We’ll update theme for you. You’ll check if everything is ok. If yes, then we’ll update the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 15:10

    Hello,

    It depends on the way you created the old content. If you created pages/products description/posts content using Elementor or WPBakery default element you won’t have any issues with that you can just continue editing of it. But if you used some custom elements of the WP OCEAN theme then it could be a problem because in this case, you need to edit content and remove code of these elements and replace it with the new elements that you want to show.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 14:50

    Hello,

    1) Don’t copy any files from the framework folder to the child theme. They won’t work and may cause an issue. If you want to change some functions from files from the framework folder you need to copy only function code to child theme funxtions.php and edit that according to your needs.

    2) We need FTP or SFTP access to your WP installation files. We can’t use File manager plugin because if any fatal error appears during dev process we’ll be locked. So, contact your hosting support and ask how could we connect to your server via FTP/SFTP to help you. Or disable single product builder and use the default layout, then countdown will work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 12:56

    Hello,

    Ok.
    1) FB login works ok.
    2) Google login does not work because you added the wrong Google client id or Google client secret. You paste the same in both fields but they should be different. So, check your app and add correct information there to allow Google registration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 12:45

    Hello,

    We have that option for those who don’t use sliders for example and would like to disable that to speed up the site speed. Or if the client uses a plugin that already calls Swiper JS Library and doesn’t need an additional call for that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 12:45

    Hello,

    1) Provide us with FTP access to check the tabs issue.

    2) Go to Theme Options > Header builder > Newsletter choose either by click or on delay instead of On mouse outhttps://www.awesomescreenshot.com/image/24162024?key=19a8ada6a81902b34a49106a6c92afa8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 12:34

    Hello,

    We don’t have option to import AMP page settings. But we can help you with that. Provide us with WP Dashboard access and we’ll assist you.

    You can read more about AMP plugin settings here https://www.8theme.com/documentation/docs/home-page-section/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 12:30

    Hello,

    1/ We did that. Did you check the single product?
    2/ That’s not the variation title. It’s clear link that allows you to clear your choice. It’s not related to our changes for the single product. Do you want to hide that link on the shop page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 12:18

    Hello,

    Provide us with FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 16, 2022 at 07:54

    Hello,

    JS code for what? Could you please explain in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 19:38

    Hello,

    It’s not related to our theme but to WooCommerce plugin. So, contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 19:10

    Hello,

    We use the color depending on the theme design. If you want to change that you can use custom CSS that we provided.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 18:59

    Hello,

    You may add next custom code in your child-theme/functions.php

    add_filter('the_title', function($title, $id) {
    if ( in_array(get_post_type($id), array('product', 'product_variation') ) ) {
    $title .= ' ' . __('Your custom text', 'xstore');
    }
    return $title;
    }, 10, 2);

    https://gyazo.com/45e8dadd9c96a6bc16f51ec50ce86181

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 18:56

    Hello,

    Done. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 18:36

    Hello,

    Are you talking about links in the product/post content or about categories links or menu links? Could you, please, explain in more detail or provide screenshot of the links you want to change for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 17:44

    Hello,

    Do you need a filter by the brand widget in the sidebar? Because I see that you have a lot of brands and probably that causes the PHP memory error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 17:44

    Hello,

    Do you need a filter by the brand widget in the sidebar? Because I see that you have a lot of brands and probably that causes the PHP memory error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 17:16

    Hello,

    Provide us with FTP access to your site. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 16:57

    Hello,

    Ok. Take our apologies that you faced inconvenience using our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 16:55

    Hello,

    The number of lines of the header menu depends on the screen resolution. If you check the site from the device with a small screen width then you see that in 2 lines. Once you check the site from a bigger screen it will be in one line.

    Could you, please, provide us with the video of the issue with the layout changes issue and with the filters issue for better understanding? You can use the Recordit tool for these purposes. Also, provide us with correct WP Dashboard access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 16:50

    Hello,

    There is no option to exclude description from the search. You can try to implement that by additional customization only. For example, you can try to add the below code to child theme functions.php

    function search_by_title_only($search, $wp_query)
    {
        global $wpdb;
        if (empty($search)) {
            return $search; // skip processing - no search term in query
        }
        $q = $wp_query->query_vars;
        $n = !empty($q['exact']) ? '' : '%';
        $search =
        $searchand = '';
        foreach ((array) $q['search_terms'] as $term) {
            $term = esc_sql($wpdb->esc_like($term));
            $search .= "{$searchand}($wpdb->posts.post_title LIKE '{$n}{$term}{$n}')";
            $searchand = ' AND ';
        }
        if (!empty($search)) {
            $search = " AND ({$search}) ";
            if (!is_user_logged_in()) {
                $search .= " AND ($wpdb->posts.post_password = '') ";
            }
        }
        return $search;
    }
    add_filter('posts_search', 'search_by_title_only', 20, 2);

    You can improve that in case you want to change anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 15, 2022 at 16:23

    Hello,

    I see that you changed the password and I can’t log in or check your site. Could you, please, provide us with the correct WP Dashboard if you need any help with settings?
    I see the home page on your screenshot, not the shop page. So, don’t you have the sidebar on the shop page? Or do you want to enable sidebar on the home page?
    Do you want to change the shop page layout or single product page layout?
    You can edit the header from Theme Options > header builder. But zoom out your window because I see that you have a small resolution and it displays the mobile header preview instead of the desktop header preview.

    Regards

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Viewing 30 posts - 1,651 through 1,680 (of 30,391 total)
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