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Previous Version of Theme and Plugins - by Krassgruen

This topic has 29 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Olga Barlow

Krassgruen

Participant

March 16, 2022 at 12:03

Hello,

we urgently need your help. We want to Update the XStore Theme and want to migrate from REDUX to KIRKI.

Our Theme and our Plugins are old Versions, and when we download new Versions, we miss the migration option.

Can you please send us a Theme Version and a Core Plugin Version, so that we can migrate? Do you know what i mean? Migration is not showing up with a new Version of Theme and Plugin.

Please, contact administrator
for this information.

#319701 Copied Theme version: 4.23.1

28 Answers

Olga Barlow

Support staff

March 16, 2022 at 15:17

Hello,

Provide us with WP Dashboard and FTP access to your staging site. We’ll update theme for you. You’ll check if everything is ok. If yes, then we’ll update the production site.

Regards

#319729 Copied

Krassgruen

Participant

March 16, 2022 at 16:12

Hello,

thanks for fast support. Please find Access Details in private area.

Looking forward to hear from you again. Thanks with best regards.

Please contact administrator
for this information.

#319745 Copied

Olga Barlow

Support staff

March 17, 2022 at 11:12

Hello,

We updated WordPress, theme and bundled plugins. Some of the third-party plugins that you use generate the warnings, for example, https://gyazo.com/b2d9deb0f7968c09b276dbc443c408e0
So, contact their support and ask to fix that. I disabled that plugin till you fix the problem.
Also, I can’t enable Germanized für WooCommerce. That’s why contact plugin author to get help with that.
Check everything else and let me know if you want to change anything.

Regards

#319830 Copied

Krassgruen

Participant

March 17, 2022 at 14:36

Thank you.

How can we handle the Update on the Main Shop? We need a solution to update and migrate the Theme by ourself.

What do we need to do this? Can you send us a Documentation and the Theme and Plugins?

#319849 Copied

Olga Barlow

Support staff

March 17, 2022 at 18:50

Hello,

First of all, check if everything is ok on the staging site. Because once you migrate to production everything will be the same. So, it’s important for you to fix everything on the staging site first, and then depending on changes that we’ll make I’ll be able to guide you. Or better to allow us to do that quickly and good to avoid problems. And just don’t skip a lot of major updates in the future. Then you’ll be able to update the theme by yourself in the future, without our help like this time.

Regards

#319875 Copied

Krassgruen

Participant

March 18, 2022 at 10:39

Hello.

Can we fix an Appointment for next week? We must work 1:1 together on this, as our Client allows us only 4 hours to be in maintenance mode.
What is your time? Where are you from?
It would be great to handle this next week on monday, thuesday or wednesday.
Tell me how we handle this.
Thank you so much for support.
Mario

#319924 Copied

Olga Barlow

Support staff

March 18, 2022 at 12:41

Hello,

Yes, we can fix your staging and then update production next week, no problem. Once everything is fixed on the staging site then we’ll be able to move all the changes to production during the next 2 hours I think, so the timeframe of your client is ok. Our time zone is GMT+1. Our support team members are from different countries.

Just let us know when you are finished checking everything. If you find something just make a list of things that we need to improve on the staging site. Then we’ll be able to proceed.

Regards

#319939 Copied

Krassgruen

Participant

March 21, 2022 at 08:43

Ok thanks. Can we fix an Appointment for tomorrow 9am ?
My Phone Number is 0043 660 401 22 79

#320118 Copied

Olga Barlow

Support staff

March 21, 2022 at 17:23

Hello,

We don’t provide support by phone, sorry. Leave the list of issues of the staging site in the private area of your topic and we’ll check them tomorrow.

Regards

#320161 Copied

Krassgruen

Participant

March 22, 2022 at 08:53

Sorry, we are still waiting for our client to confirm that we can do the Update. Can not do it until client confirms.

#320196 Copied

Olga Barlow

Support staff

March 22, 2022 at 16:38

Hello,

Ok, take your time.

Regards

#320228 Copied

Krassgruen

Participant

April 20, 2022 at 10:45

Hello,

it’s me again with the Update of https://nockfleisch.at/

Can we now finally plan it for next week? Monday or thuesday?

Looking forward to hear from you.

Mario

#322309 Copied

Olga Barlow

Support staff

April 21, 2022 at 20:16

Hello,

Ok, sure. We can update the theme on Tuesday. Is it ok for you?

Regards

#322423 Copied

Krassgruen

Participant

April 25, 2022 at 07:42

Cool. Can we make it tomorrow Tuesday 10AM Austrian Time?

#322604 Copied

Krassgruen

Participant

April 25, 2022 at 14:45

Let’s do it on wednesday? Wednesday ok? Our Client needs one day in advance notice

#322643 Copied

Olga Barlow

Support staff

April 25, 2022 at 23:49

Hello,

Ok. Wednesday is ok. Just message us on Wednesday and we’ll start after that.

Regards

#322676 Copied

Krassgruen

Participant

April 26, 2022 at 07:58

Ok cool, sound great.
Tomorrow wednesday 9AM GMT+1 your time would be perfect.
I’ll send you WordPress and FTP Access later on this day

#322686 Copied

Krassgruen

Participant

April 26, 2022 at 12:59

I send you here all the access details for tomorrow. I am on pc tomorrow 9am your time

Please contact administrator
for this information.

#322703 Copied

Krassgruen

Participant

April 27, 2022 at 07:33

Good Morning.

I but the Website under construction at 8:50 AM

How do we communicate during the update if something goes wrong or so?

My email Address is mario@krassgruen.at

Please update this site https://nockfleisch.at/ at 9AM

#322748 Copied
Tagged: download, plugins, previous version, theme, update, woocommerce, wordpress
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