Fatal Error Allowed Memory Size – XStore Theme

This topic has 9 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: bcbank
    bcbank
    Participant
    March 14, 2022 at 22:29

    Hello,

    We’re having an issue with our theme. It’s giving us a fatal error when we try to access one of our product categories from the shop page – https://shop.btekholdings.com/product-category/ink-toner/.

    Error Message

    “Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 20480 bytes) in /home/customer/www/shop.btekholdings.com/public_html/wp-includes/meta.php on line 1190. There is a critical error on this website.”

    We’ve tried clearing the cache to no avail and it seems to only be happening to this category. Please help!

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 15, 2022 at 17:44

    Hello,

    Do you need a filter by the brand widget in the sidebar? Because I see that you have a lot of brands and probably that causes the PHP memory error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 15, 2022 at 17:44

    Hello,

    Do you need a filter by the brand widget in the sidebar? Because I see that you have a lot of brands and probably that causes the PHP memory error.

    Regards

    Avatar: bcbank
    bcbank
    Participant
    March 15, 2022 at 20:27

    We do for certain categories. There’s a lot of brands, but only a few per category.

    Is it possible to make the widget only show available brands for the category being shown?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2022 at 08:10

    Hello,

    No, there is no such possibility, unfortunately.
    Ask your hosting provider to increase the limit to fix the memory error or do not use that widget.

    Regards

    Avatar: bcbank
    bcbank
    Participant
    March 16, 2022 at 16:38

    Are you sure that is the issue? Can you please disable it to test and confirm?

    Do you have any alternative options?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 16, 2022 at 19:18

    Hello,

    If I removed the brands widget then the categories page is ok. You may try brands list widget instead of the brands filter widget.

    Regards

    Avatar: bcbank
    bcbank
    Participant
    March 16, 2022 at 22:47

    Thank you!

    There’s one more thing you can hopefully help me with.

    I’m having an issue with some of the buttons during the checkout process.

    The buttons should be #0971b7 and #2baae2 on hover. Text on the buttons should be white at all times. However, when you go to checkout the button is showing Black with #0971b7 as the text color and changes to the correct colors on hover.

    When I try to update it in the store settings the correct colors aren’t applying.

    The proceed to checkout button, Update Cart Button and place order button are all having issues.

    Please help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2022 at 08:09

    Hello,

    Clear cache and check now

    Regards

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