Blank home page is back again. Cashe cleared

This topic has 15 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: BubbaDan
    BubbaDan
    Participant
    March 12, 2022 at 10:16

    Once again I am getting a blank page on both chrome and edge.
    I cleared cache on both. At a loss as to why this keeps happening.

    https://prnt.sc/XF63cig6rC8W

    Dan

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: BubbaDan
    BubbaDan
    Participant
    March 12, 2022 at 10:22

    I just did a test and if I add more than one item from the Xstore Studio I get the blank page.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2022 at 10:37

    Hello,

    What exactly blocks do you want to add? Provide screenshots. Do you have the same problem on a new test page or on Home page only?
    Does it work the same way when 3rd party plugins are disabled?
    Could you record a video of the problem?

    Regards

    Avatar: BubbaDan
    BubbaDan
    Participant
    March 15, 2022 at 00:10

    I am adding Best Sellers and What’s New
    It shows the headers of both but only Best actually loads.
    Video
    https://screencast-o-matic.com/watch/c3e201VFwzI

    This is just a testing home page as I explore what XStore can help me with design.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 16, 2022 at 12:18

    Hello,

    Provide us with FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: BubbaDan
    BubbaDan
    Participant
    March 16, 2022 at 16:25

    Sorry I did in this first message. Will add it from now on,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 16, 2022 at 19:16

    Hello,

    I can’t connect to your FTP using the mentioned access https://gyazo.com/bc0b88666cc6a646ead94ddecced69a9
    Make sure that you provided the correct password.

    Regards

    Avatar: BubbaDan
    BubbaDan
    Participant
    March 16, 2022 at 22:32

    Again sorry…correct info is there now.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 17, 2022 at 13:02

    Hello,

    I found that AliDropship Woo Plugin causes warnings https://gyazo.com/fd05e438e45b8f2109fec0b0b9cb758d and also one of the third-party plugins causes the fatal error issue https://gyazo.com/515351b52ecb5c0b6f55a199c208e8ab
    Disable third-party plugins one by one to find out which one is the reason of the issue and then contact plugin support.

    Regards

    Avatar: BubbaDan
    BubbaDan
    Participant
    March 17, 2022 at 23:44

    OK, Looks like I can no longer use your template. The dropship plugin runs my site!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 18, 2022 at 00:14

    Hello,

    Don’t you have these warnings while you enable any other theme, Storefront for example?

    Regards

    Avatar: BubbaDan
    BubbaDan
    Participant
    March 18, 2022 at 07:53

    no I don’t. They are actually made for that plugin. The error message never showed until I updated your theme.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 18, 2022 at 12:23

    Hello,

    I see that you removed that plugin from the list of plugins that you have. Could you, please, enable that to allow us to check how it works with the default WP theme? If the error appears with our theme only then we’ll be able to fix that.

    Regards

    Avatar: BubbaDan
    BubbaDan
    Participant
    March 19, 2022 at 03:24

    I am using your theme on 2 other sites and yes I have 2 licenses. 🙂
    I set up a clean WordPress on this site. I can set up the plugin for testing purposes in a few weeks if you want me to. Otherwise, I am fine with this site.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 21, 2022 at 09:43

    Hello,

    Yes, install our theme and plugin and let us switch snd check if everything works with the Storefront theme for example and how it works with the XStore at the same time.

    Regards

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