Hello,

We are able to log in to your Dashboard. We have checked the backend of the category and subcategories that it has. And checked the frontend. I don’t see problem with displaying the subcategories on the category page http://prntscr.com/syec90 So, could you explain in more detail what exactly is wrong here https://www.repararsamsungsat.com/categoria-producto/new/ ?

Regards

Hello,

We don’t speak Spanish, so I’m not sure if I understand all the details of your request.
1) I saw the js error from the Jetpack plugin https://prnt.sc/sy68l2 So, I disabled it to avoid any other issues.

2) If you use Elementor as the page builder then we don’t recommend to make shop page as the front page http://prntscr.com/sy6bxl because it causes styles issues. Once we use Inicio page as the Front page then we don’t see problems with the page content.

3) You are using Cloudflare. Could you, please, clear the CDN cache to make sure that it does not cause any problems.

If you still have any issues, please, explain them in English in more detail or even provide screenshots for better understanding using the Lightshot screenshot tool.

Regards

Hello,

Thank you for using our theme!
Could you, please, provide us with temporary WP Dashboard access to your site to check the menu settings that you used and help you?

Regards

Hello,

Thank you for using our theme!
1) Provide us with link to your site and temporary WP Dashboard access to your site to check the issue with the menu and product sliders in more detail. Not sure why this happened on your site.

2) Do you want to edit hover for the add to cart button or for what element? What texts do you want to change? Do you use a built-in layout or single product builder (Theme Options > WooCommerce > single product or SIngle product builder)?

Regards

Hello,

1) Point is that the variation changes the first image, not all the images of the product slider, that’s why if you slide to other images you don’t see the first one. Do you want to refresh the slider to the first slide once the user switches variation? Or you prefer to disable gallery slider for the quick view?

2) Could you, please, provide us with a link to your site to check the problem in more detail?

3) Check this post to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

Hello,

If you check the code that you provided you’ll see that you have form with the post method, so everything works according to the code you used.
In case you want to get q-ty with the Ajax add to cart, please, submit customization request to customization team here. Unfortunately, we are unable to provide support for customizations here under ThemeForest Support Policy.

Regards

Hello,

Oh, great news!

Regards

Hello,

I have imported home page layout using templates. Check now.
Not sure what caused glitch with the import of the home page during installation. Maybe some timeout or decoding issue. Anyway, check and let me know if there is something else that should be fixed.

Regards

Hello,

This is a mobile app, did you check the product from the mobile device? We don’t display that icon for the desktop version.

Regards

Hello,

We have uploaded fixed version of our theme to your site. Check the variation gallery now, please.

Regards

Hello,

Could you, please, explain to me in more detail what changes you are trying to implement and describe your actions step by step or maybe provide short videos using Gyazo tool? Because I tried to make changes of the multiple headers and did not face any problem, for example, changed the menu http://prntscr.com/sxuz8k
So, maybe your problem is not related to the header builder but to things that you change in the wrong place. Need to sort out what changes you do.

Regards

Hello,

Here you can check how to submit refund request https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
But read refund policy before this https://themeforest.net/page/customer_refund_policy and make sure that you have refundable reason.

Could you, please, tell us why do you want to get a refund? Maybe we’ll be able to help you to avoid it.

Regards

Hello,

Does not server meet theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ?
It will be difficult for you to work with the site without FTP.
We can tell you nothing and can’t offer any solution if we don’t see server error logs. Could you provide us with server error logs at least?

Regards

Hello,

Recreated header using header builder. We found that the issue appears for the header templates only and everything works fine with the builder.

Regards

Hello,

Because product title comes in 2 lines
Add the below code to add the min-height for your title (Theme Options > Custom CSS)

.content-product .product-title a {
    line-height: 2.5ex;
    min-height: 5ex;
}

Regards